Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$90K - $110K *

Take ownership of manufacturing operations, driving production efficiency, quality, and safety in a regulated environment. Lead a high-performing team, ensuring alignment with business goals and conti...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$177K - $295K *

Champion the transformation to SAP S/4HANA, driving deployment and business readiness while collaborating with leadership to ensure alignment and successful execution of global ERP initiatives at the...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Lead the charge in optimizing IT operations for Fluid Power & Flow Control, ensuring a secure, scalable infrastructure while engaging a high-performing team to support business initiatives and enhance...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $125K *

Help us ensure secure and efficient operations as a Systems Administrator, providing expert technical support, managing desktop systems, and leading complex troubleshooting efforts for our intelligenc...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $140K *

Contribute to operational excellence by leading warehouse systems support, optimizing processes, and managing technology. Drive improvements, enhance team performance, and ensure data-driven decisions...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Transform application performance monitoring by leveraging your Dynatrace expertise. Collaborate with cross-functional teams to analyze data, troubleshoot issues, and implement solutions that enhance...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...

St. Louis, MORemote

1 week ago

  •   Less than 5 years exp.  •   Staffing

$180K - $220K *

Elevate customer success by leading a team to deliver exceptional support with our innovative SaaS technology. Drive processes, resolve issues, and enhance the end-to-end experience for healthcare pro...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$145K - $175K *

Join a team that's driving digital transformation through innovative solutions. Leverage your technical expertise to lead application development, modernization initiatives, and automation projects, s...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a team that's driving product support sales growth by leading regional managers, developing strategies, and ensuring customer engagement while fostering a culture of accountability and excellence...

Mississauga, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $175K *

Champion business growth by managing product portfolios, enhancing operational excellence, and leading cross-functional teams. Focus on revenue, gross margin, and market strategies across diverse prod...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Shape the future of our product growth by leading cross-functional teams to enhance market share, drive strategic execution, and optimize profitability across a diverse portfolio while fostering innov...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $105K *

Lead the charge in optimizing on-the-job training programs, ensuring effective, standardized training to enhance safety and performance across operations through rigorous evaluation and continuous imp...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Advance your career by leading cross-functional projects and ensuring successful delivery while coordinating with stakeholders and managing customer relationships in a fast-paced environment...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$168K - $209K *

Transform the Digital organization by establishing a value-driven portfolio model that enhances investment decisions, improves delivery predictability, and drives Agile and SAFe practices across teams...

6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead the charge in managing a multi-location service order processing team, ensuring timely repair services and exceptional customer satisfaction. Mentor staff to enhance their skills and career growt...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Pioneer transformative technology solutions across the organization. Drive digital transformation, improve processes, and enhance customer experiences. Collaborate with leaders to align tech investmen...

Exeter, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion project success by leading teams, managing timelines and budgets, and ensuring quality delivery while fostering client relationships to maximize satisfaction and operational efficiency across...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Lead product strategy for cloud-native vault solutions, driving effective secrets management and session control. Collaborate with cross-functional teams to enhance security offerings while ensuring h...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Join us to lead service delivery initiatives that enhance client satisfaction, ensuring regulatory compliance and delivering quality results through innovative management strategies and regional overs...

Reposted 1 month ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion technical excellence by leading programs that enhance client operations, ensuring compliance and efficiency in design, construction, and maintenance processes while mentoring staff and managi...

Today

  •   8 - 10 years exp.  •   Staffing

$133K - $150K *

Optimize technical standards and processes across Field Services, ensuring rigorous commissioning with scalable competencies that enhance workforce capability and elevate project execution across mult...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $140K *

Partner with us to elevate product support through advanced troubleshooting and system analysis. Be the critical technical resource ensuring Field Service Engineers succeed while driving improvements...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Champion product stability by resolving complex technical escalations, supporting field engineers through troubleshooting, and identifying systemic issues for lasting solutions across assigned system...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead strategic initiatives in Technical Support Operations to enhance customer experience, drive efficiency, and support business growth through process optimization and talent development across mult...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.