Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$220K - $290K *

Accelerate the development of autonomous systems by leading systems engineering strategies, aligning cross-functional teams, and ensuring rigorous safety and performance standards throughout the produ...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$220K - $290K *

Empower innovation by leading systems engineering for autonomous aviation. Drive strategy, manage cross-functional teams, and ensure safety and performance in developing cutting-edge technologies for...

4 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$70K - $104K *

Transform the future of technology in higher education by leading strategic IT initiatives, managing systems, and mentoring staff to enhance operational effectiveness and security across the College o...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Execute robust lab environments supporting complex mission systems integration. Collaborate with engineers to troubleshoot, automate, and maintain systems across diverse platforms in secure and dynami...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$191K - $332K *

Transform enterprise AI solutions by leading a dynamic team to drive innovation across HR, IT, and Supply Chain. Engage with C-suite executives to deliver measurable value while ensuring security and...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$191K - $332K *

Lead a dynamic team to drive enterprise AI solutions across multiple business domains, ensuring strategic alignment, operational excellence, and measurable value delivery while fostering talent develo...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$180K - $195K *

Shape the future of land development by leading complex projects from site evaluation to stabilization. Collaborate with stakeholders, manage entitlements, and ensure compliance while driving innovati...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $170K *

Lead the charge in building and mentoring a high-energy team of Support Engineers. Drive exceptional customer experience by optimizing processes and delivering on key performance metrics in a fast-pac...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock growth by driving product innovation and solutions through deep collaboration across teams. As a Technical PM, engage users and deliver valuable customer experiences while ensuring business via...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$76K - $101K *

Elevate customer experiences by delivering top-notch technical support for system deployment, configuration, and troubleshooting. Collaborate closely with teams to ensure optimal functionality and rel...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $135K *

Drive exceptional service delivery by managing a global IT support team, ensuring high-quality technical guidance and client satisfaction while fostering a culture of excellence and continuous improve...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Lead the charge in production management to ensure timely operations and meet customer demands. Collaborate with cross-functional teams to create supply plans, balance supply and demand, and optimize...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead enterprise cybersecurity strategy and governance, ensuring risk reduction and compliance across global operations. Collaborate with cross-functional teams to enhance security posture, incident re...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive call center operations by leading teams, implementing strategies, and fostering a high-performance culture. Utilize sales data to boost performance, enhance customer service, and manage budgets...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $145K *

Drive technical excellence by resolving complex issues in enterprise architectures, enhancing customer success through deep troubleshooting, automation, and collaboration with cross-functional teams t...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Develop technical excellence as a Senior Field Technician, leading teams in maintenance and testing of high-voltage systems, ensuring safety and quality across diverse electrical projects while acting...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Elevate customer support excellence by leading a dynamic team, driving operational efficiency, and fostering a culture of continuous improvement. Collaborate cross-functionally to enhance service deli...

Today

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Help us optimize sales operations by providing essential support to our sales team, ensuring accurate order processing, exceptional customer service, and effective collaboration across departments to...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $85K *

Accelerate progress at global collaboration technology initiatives by leading cross-functional coordination and delivery for complex, multi-site deployments. Ensure stakeholder alignment and operation...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Advance your career by managing critical systems in a dynamic environment. Oversee Windows and Linux servers, enhance performance, and troubleshoot complex issues to support operational excellence and...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Lead a high-performance technical delivery team, driving the development of cloud-based software solutions and ensuring client satisfaction through effective project management and cross-functional co...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of cloud-based software delivery by leading a team focused on high-quality, timely execution of client projects. Foster collaboration and efficiency while managing resources and guidi...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Transform the associate support experience by leading a dedicated team in delivering high-quality technical support. Collaborate with cross-functional teams and external vendors to enhance IT services...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Contribute to vital public safety technology by supporting, deploying, and maintaining critical logging and recording systems for emergency communications. Collaborate with diverse teams to ensure mis...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$74K - $148K *

Join a team that's dedicated to ensuring seamless hardware installation and troubleshooting. Leverage your expertise to monitor systems, analyze incidents, and provide technical support while fosterin...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.