Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$80K - $95K *

Elevate your career by leading our IT Support team, enhancing user experience, and driving continuous improvement. You'll manage technical support operations, mentor staff, and ensure efficient IT sol...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing IT support and user experience. Lead a skilled group of IT Support Specialists, ensuring efficient management of technology resources and fostering a culture...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $106K *

Join a team that's dedicated to providing exceptional technical support, managing complex customer issues, and collaborating with engineering teams to enhance product efficiency and compliance in a dy...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of technology by evaluating and analyzing S&T investments, developing data collection plans, and presenting project insights to leadership. Drive strategic alignment in experimental o...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $110K *

Solve complex production challenges and ensure system stability as a key technical support resource. Collaborate cross-functionally to enhance customer satisfaction through effective incident manageme...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$182K - $198K *

Build and lead a robust Service Management Office to enhance IT operations, ensuring effective governance, accountability, and continuous improvement across a complex 24x7 environment, while fostering...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$72K - $93K *

Champion the execution of residential AV systems, leading Quick Turn projects while troubleshooting and programming smart-home technologies to ensure seamless client experiences and operational excell...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$71K - $117K *

Join a team that's driving technical support excellence for product lines. You'll lead complex escalations, enhance field service capabilities, and collaborate across functions to ensure top-notch ser...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$71K - $117K *

Shape the future of service excellence by leading technical support for product lines, enabling global teams to deliver seamless solutions, enhancing performance, and driving continuous improvement ac...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Pioneer customer solutions by leveraging your technical expertise to resolve complex issues swiftly, build strong relationships, and drive continuous improvement in post-sales support, ensuring custom...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Engage with clients as a technical expert, driving timely resolutions for complex data storage issues while fostering relationships and ensuring full adoption of solutions in a dynamic customer suppor...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Pioneer technical excellence by transforming customer support through hands-on solutions, addressing escalations, and collaborating seamlessly with cross-functional teams to optimize post-sales experi...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock your technical expertise by enhancing customer experiences through proactive support, problem-solving, and collaboration within a dynamic team focused on innovative storage solutions and custom...

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Support customer success as a technical expert, handling escalations, resolving issues, and improving relationships. Collaborate with cross-functional teams to ensure service excellence in complex IT...

Reposted 1 month ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in optimizing service delivery by managing diverse teams, driving key metrics, and enhancing client relationships. This role offers a unique opportunity to shape processes and ensure o...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to enhancing customer experience through technical support and engineering expertise. Engage with clients to troubleshoot, resolve, and transform complex storage solutions...

Reposted 1 month ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Drive program success by managing project planning, budgeting, and stakeholder communication. Oversee risk management and ensure alignment with program goals while fostering strong team collaboration...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$97K - $110K *

Drive impactful partnerships by serving as a senior technical authority, guiding complex integrations and fostering seamless collaboration across teams to elevate partner experiences and optimize tech...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Help us enhance customer satisfaction by providing exceptional technical support for our cutting-edge platform. Leverage your expertise to troubleshoot complex issues while collaborating with global t...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform customer experiences by leading a dynamic Technical Support Team. Drive efficiency and innovation while ensuring high-quality support for integrated hardware and software solutions, fosterin...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Reimagine IT leadership by overseeing day-to-day operations and guiding a team. Own incident response, vendor relationships, and support functions for both warehouse and corporate environments while d...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$125K - $150K *

Advance large-scale technology engagements by managing cross-functional teams, ensuring effective delivery, and maintaining project accountability, while driving client communication and excellence in...

Vaughan, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Lead and develop a global Technical Services organization that enhances customer satisfaction through exceptional technical support for Amplifier and Generator products, overseeing diagnostics, troubl...

Georgetown, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $233K *

Shape the future of contract management by leading negotiations, ensuring compliance, and guiding a team in the administration of complex agreements. Drive strategic relationships and oversee contract...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $145K *

Transform business operations by owning P&L, leading teams, and driving growth. Collaborate with leadership to implement scalable processes and ensure financial performance while fostering a safety-fi...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.