Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$110K - $130K *

Help us drive strategic initiatives by coordinating cross-functional teams, managing risks, and delivering executive-ready reports to ensure successful program execution and stakeholder alignment...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$114K - $152K *

Join a team that's dedicated to driving product delivery through strong customer insights and effective collaboration with engineering and business teams, ensuring optimal integration experiences acro...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Join a team that's dedicated to pioneering manufacturing solutions, ensuring a seamless launch and continuous improvement of product lines through strategic collaboration, technical expertise, and pro...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion project success by leading a team in executing complex low-voltage construction projects, ensuring financial performance and strategic alignment with industry standards...

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$162K - $271K *

Transform the future of Product Management and Delivery by leading a global community that enhances capabilities, fosters collaboration, and drives impactful change across a complex organization, ensu...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Join a dynamic team as you manage restoration projects, ensuring successful completion through your leadership and expertise. Collaborate with clients and subcontractors, utilizing your skills in budg...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$180K - $220K *

Lead and innovate in the Securities Financing Transactions (SFT) Clearing space, overseeing strategy, product development, and client engagement while managing operational performance and fostering a...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $220K *

Transform the future of securities financing by leading strategic growth, client engagement, and operational excellence while driving innovation within a high-performing team in a dynamic financial en...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $220K *

Lead the technical orchestration of a major client migration, fostering relationships and ensuring the success of the Kraken platform adoption. Shape dynamic strategies while addressing complex techni...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Champion strategic execution in complex low-voltage projects, leading a team to ensure financial success and process improvements while aligning with industry standards and objectives...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$130K - $160K *

Drive robust data security initiatives across all levels of the organization, ensuring effective governance and protection of unstructured data. Collaborate with IT and business functions to mitigate...

1 month ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Drive growth in parts sales and profitability by overseeing operations, implementing strategies, and cultivating customer relationships. Lead a team to achieve sales targets while enhancing customer s...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the charge in integrating acquired businesses into a complex global organization. Develop and execute strategic integration roadmaps, ensuring business continuity and alignment with corporate goa...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$120K - $145K *

Champion the development and integration of Teamcenter X solutions, leading a technical team to design and implement customized solutions while ensuring robust deployment practices and effective troub...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$180K - $215K *

Join a team that's redefining supply chain management by leading product strategy and migration for a comprehensive portfolio. Drive innovation and collaboration across aerospace and defense sectors w...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$151K - $217K *

Lead the establishment and scaling of a high-performing PMO, driving strategic execution and operational excellence across complex AI infrastructure projects while fostering cross-functional collabora...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Build strong customer relationships post-launch by ensuring seamless operational handoffs. Drive cross-functional collaboration to align production with commitments, manage orders end-to-end, and proa...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $180K *

Transform the digital manufacturing landscape by driving sales growth and market expansion. Collaborate across teams to develop strategies, support federal opportunities, and enhance customer value th...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Lead the charge in expanding business opportunities within Aerospace & Defense. Drive revenue growth through strategic account development and maintain strong relationships with customers to enhance m...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Transform global manufacturing strategy and quality management for hardware products, ensuring seamless NPI transitions and optimizing production across multi-site operations, while leading a high-per...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $230K *

Lead the charge in shaping the future of security products by owning the roadmap, collaborating with engineers and customers, and driving innovation in an early-stage environment. Your expertise will...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Innovate HR strategies as a trusted advisor, enhancing workforce planning, talent management, and employee relations. Drive change initiatives and foster engagement while ensuring compliance and align...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $98K *

Support our team by providing essential IT Technical Support in a dynamic airport environment. You'll troubleshoot systems, manage employee onboarding/offboarding, and ensure seamless connectivity for...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K *

Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Take ownership of contract management and operational success by leading cross-functional teams, ensuring compliance, and enhancing customer satisfaction while managing personnel security operations a...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.