Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$200K - $250K *

Transform global manufacturing strategy and quality management for hardware products, ensuring seamless NPI transitions and optimizing production across multi-site operations, while leading a high-per...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $230K *

Lead the charge in shaping the future of security products by owning the roadmap, collaborating with engineers and customers, and driving innovation in an early-stage environment. Your expertise will...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Innovate HR strategies as a trusted advisor, enhancing workforce planning, talent management, and employee relations. Drive change initiatives and foster engagement while ensuring compliance and align...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $98K *

Support our team by providing essential IT Technical Support in a dynamic airport environment. You'll troubleshoot systems, manage employee onboarding/offboarding, and ensure seamless connectivity for...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K *

Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Take ownership of contract management and operational success by leading cross-functional teams, ensuring compliance, and enhancing customer satisfaction while managing personnel security operations a...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in engineering excellence by defining strategies that drive innovation, enhance operational efficiency, and deliver high-quality products while nurturing and developing engineering tal...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$116K - $151K *

Take ownership of the Knowledge & Enablement function, driving strategy and execution to enhance self-service effectiveness and agent performance. Collaborate with cross-functional teams to ensure imp...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Shape the future of quality assurance by leading process improvement initiatives and managing a dedicated team to ensure high standards in production and compliance, while fostering a culture of safet...

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$130K - $150K *

Drive the successful renovation of a $50M mixed-use redevelopment project, overseeing all phases from planning to completion. Lead a hands-on team, manage budgets, schedules, and contractor performanc...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K - $200K *

Champion growth at major accounts by leading strategic teams to exceed targets, enhance client relationships, and drive innovative solutions. Shape a high-performance culture while ensuring successful...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$132K - $146K *

Join our team to define and enhance product strategies while collaborating with cross-functional teams to innovate and develop market-driven medical device solutions that improve patient outcomes and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a dynamic team to manage IT projects through all phases, ensuring alignment with strategic goals. Collaborate across teams, guide project execution, and utilize project management methodology to...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Join a dynamic team as you oversee and enhance multiple parts departments, driving profitable growth while ensuring customer satisfaction and fostering teamwork across departments. Manage inventory an...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $110K *

Champion daily operations in a high-volume manufacturing environment, leading and developing teams of supervisors and production technicians to achieve safety, quality, and efficiency goals while driv...

Reposted 1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate product strategy and execution by leading cross-functional teams to drive innovation and market growth. Oversee the product lifecycle, mentor talent, and identify new business opportunities to...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$145K - $175K *

Engineer robust, scalable practices for AI and HPC infrastructure, collaborating with cross-functional teams to enhance system reliability and performance while troubleshooting and diagnosing hardware...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Join our team to develop scalable practices for AI and HPC infrastructure. Collaborate with engineers and vendors to enhance system testing and reliability, ensuring optimal performance of production...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in enhancing customer support by managing Tier 3 Support and Support Engineering teams. Drive technical resolutions, streamline escalations, and foster team development within a dynami...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Unlock strategic growth as you lead senior client relationships, drive impactful agency collaboration, and ensure exceptional account performance. Shape innovative solutions that align with client goa...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $150K *

Elevate operational excellence by leading multi-site data center teams, enhancing employee development, and driving process improvements to ensure consistent service delivery and compliance across all...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Champion the successful delivery of customer projects through all phases, ensuring alignment with business goals by coordinating teams and resources while managing risks and transacting key communicat...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate retention efforts by owning strategy, execution, and measurement across patient lifecycle, leading initiatives that enhance engagement and satisfaction while driving compliance within healt...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Drive your career by leading teams in engineering, manufacturing, and operations. Join a dynamic company poised for growth and make an impact in a collaborative environment with state-of-the-art techn...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$163K - $219K *

Lead the charge in establishing a high-performing IT organization through integrated management, operational plans, and governance. Oversee project and program management, financial discipline, and bu...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.