Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Senior Program Manager, Technical Program Management
$110K - $130K *
Help us drive strategic initiatives by coordinating cross-functional teams, managing risks, and delivering executive-ready reports to ensure successful program execution and stakeholder alignment...
Yesterday
$114K - $152K *
Join a team that's dedicated to driving product delivery through strong customer insights and effective collaboration with engineering and business teams, ensuring optimal integration experiences acro...
Reposted 2 weeks ago
Manufacturing Engineering Manager
$100K - $120K *
Join a team that's dedicated to pioneering manufacturing solutions, ensuring a seamless launch and continuous improvement of product lines through strategic collaboration, technical expertise, and pro...
2 weeks ago
$110K - $130K *
Champion project success by leading a team in executing complex low-voltage construction projects, ensuring financial performance and strategic alignment with industry standards...
4 weeks ago
Director, Product & Delivery Community
$162K - $271K *
Transform the future of Product Management and Delivery by leading a global community that enhances capabilities, fosters collaboration, and drives impactful change across a complex organization, ensu...
Today
$100K - $120K *
Join a dynamic team as you manage restoration projects, ensuring successful completion through your leadership and expertise. Collaborate with clients and subcontractors, utilizing your skills in budg...
2 weeks ago
Product Management Executive Director
$180K - $220K *
Lead and innovate in the Securities Financing Transactions (SFT) Clearing space, overseeing strategy, product development, and client engagement while managing operational performance and fostering a...
3 weeks ago
Product Management Executive Director
$180K - $220K *
Transform the future of securities financing by leading strategic growth, client engagement, and operational excellence while driving innovation within a high-performing team in a dynamic financial en...
3 weeks ago
$180K - $220K *
Lead the technical orchestration of a major client migration, fostering relationships and ensuring the success of the Kraken platform adoption. Shape dynamic strategies while addressing complex techni...
Reposted 2 weeks ago
$95K - $115K *
Champion strategic execution in complex low-voltage projects, leading a team to ensure financial success and process improvements while aligning with industry standards and objectives...
2 weeks ago
$130K - $160K *
Drive robust data security initiatives across all levels of the organization, ensuring effective governance and protection of unstructured data. Collaborate with IT and business functions to mitigate...
1 month ago
Director - Customer Service Operations, MS
$110K - $130K *
Drive growth in parts sales and profitability by overseeing operations, implementing strategies, and cultivating customer relationships. Lead a team to achieve sales targets while enhancing customer s...
1 week ago
Director, Business Integration
$125K - $150K *
Lead the charge in integrating acquired businesses into a complex global organization. Develop and execute strategic integration roadmaps, ensuring business continuity and alignment with corporate goa...
Today
$120K - $145K *
Champion the development and integration of Teamcenter X solutions, leading a technical team to design and implement customized solutions while ensuring robust deployment practices and effective troub...
3 weeks ago
Senior Director, Product Management, Supply Chain
$180K - $215K *
Join a team that's redefining supply chain management by leading product strategy and migration for a comprehensive portfolio. Drive innovation and collaboration across aerospace and defense sectors w...
2 weeks ago
Director - Program Management Office
$151K - $217K *
Lead the establishment and scaling of a high-performing PMO, driving strategic execution and operational excellence across complex AI infrastructure projects while fostering cross-functional collabora...
1 week ago
Client Program Manager, Product Development
$95K - $115K *
Build strong customer relationships post-launch by ensuring seamless operational handoffs. Drive cross-functional collaboration to align production with commitments, manage orders end-to-end, and proa...
2 weeks ago
Director, Digital Systems & Strategic Growth
$140K - $180K *
Transform the digital manufacturing landscape by driving sales growth and market expansion. Collaborate across teams to develop strategies, support federal opportunities, and enhance customer value th...
5 days ago
ICS Business Development Manager
$120K - $150K *
Lead the charge in expanding business opportunities within Aerospace & Defense. Drive revenue growth through strategic account development and maintain strong relationships with customers to enhance m...
3 weeks ago
Director of Manufacturing and Quality
$200K - $250K *
Transform global manufacturing strategy and quality management for hardware products, ensuring seamless NPI transitions and optimizing production across multi-site operations, while leading a high-per...
Reposted 3 weeks ago
$150K - $230K *
Lead the charge in shaping the future of security products by owning the roadmap, collaborating with engineers and customers, and driving innovation in an early-stage environment. Your expertise will...
1 week ago
$80K - $95K *
Innovate HR strategies as a trusted advisor, enhancing workforce planning, talent management, and employee relations. Drive change initiatives and foster engagement while ensuring compliance and align...
2 weeks ago
$80K - $98K *
Support our team by providing essential IT Technical Support in a dynamic airport environment. You'll troubleshoot systems, manage employee onboarding/offboarding, and ensure seamless connectivity for...
Today
$100K *
Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...
Reposted 2 weeks ago
$100K - $120K *
Take ownership of contract management and operational success by leading cross-functional teams, ensuring compliance, and enhancing customer satisfaction while managing personnel security operations a...
Reposted 4 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.