Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Technical and Quality Director
$143K - $214K *
Transform the future of quality and process engineering by leading teams to enhance product quality, drive process control, and support technical initiatives across multiple facilities, ensuring excel...
1 week ago
Director, Solutions Engineering
$170K - $185K *
Unlock potential by leading a high-performing Solutions Engineering team, driving technical sales execution, and aligning strategies with regional growth priorities to enhance customer outcomes and pi...
3 days ago
Director, Solutions Engineering
$170K - $185K *
Accelerate your career by leading a high-performing Solutions Engineering team, driving technical sales execution, and aligning strategies with regional growth priorities to enhance customer outcomes...
3 days ago
Director, Solutions Engineering
$170K - $185K *
Lead the charge in technical sales execution, driving team performance and aligning strategies with regional growth priorities to enhance customer outcomes and pipeline quality...
3 days ago
Director, Solutions Engineering
$170K - $185K *
Lead the charge in driving technical sales execution across multiple domains, enhancing team performance, aligning strategies with regional growth, and improving customer outcomes through effective re...
3 days ago
Director, Solutions Engineering
$170K - $185K *
Lead the charge in driving technical sales execution across diverse domains, ensuring alignment with growth priorities. Develop a high-performing team while enhancing customer outcomes and operational...
3 days ago
Director, Solutions Engineering
$170K - $185K *
Manage and enhance technical sales execution across diverse domains, ensuring alignment with growth priorities. Lead a high-performing team, drive customer outcomes, and provide strategic insights to...
3 days ago
Director, Solutions Engineering
$170K - $185K *
Lead and shape technical sales execution across diverse domains, driving alignment with growth priorities. Develop a high-performing team, enhance processes, and deliver insights to improve customer o...
3 days ago
$190K - $200K *
Drive large-scale construction projects from initiation to completion, leading teams and managing resources to ensure alignment with organizational goals, budget, and quality standards while fostering...
5 days ago
$110K - $130K *
Elevate your career by leading data technology projects that drive business success. Collaborate with cross-functional teams to deliver innovative solutions, enhance processes, and build strong client...
6 days ago
$140K - $160K *
Shape the future of product quality by managing complaints processes, ensuring compliance, and collaborating with stakeholders to enhance patient safety and product standards in a dynamic biotech envi...
1 week ago
$165K - $180K *
Lead product quality and compliance efforts, ensuring adherence to regulations while driving continuous improvement in all product lines. Collaborate with cross-functional teams to uphold standards an...
Reposted 3 weeks ago
$110K - $130K *
Architect a resilient supply chain strategy that enhances procurement, logistics, and inventory management. Lead cross-functional teams to optimize processes, improve supplier relationships, and ensur...
2 weeks ago
$150K - $180K *
Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...
5 days ago
$110K - $130K *
Elevate your career by leading mission-critical data center operations, ensuring infrastructure reliability, and driving performance excellence. Take ownership of governance, risk management, and cust...
3 weeks ago
Program Management Department Manager (IST, North Reading, MA)
$171K - $274K *
Lead and elevate a high-performing program management team, enhancing execution discipline and visibility across complex product-development initiatives while collaborating with cross-functional teams...
Reposted 3 days ago
Program Management Department Manager (IST, North Reading, MA)
$171K - $274K *
Join a dynamic team to lead program management, enhance execution discipline, and drive visibility across complex engineering initiatives while fostering a high-performing culture and stakeholder alig...
Reposted 3 days ago
Director of Global Commercial Operations
$120K - $145K *
Join a team that's driving global commercial operations, managing pipeline visibility, contract governance, and market intelligence. This senior-level role influences cross-functional initiatives, ens...
2 weeks ago
$140K - $200K *
Lead transformative sales enablement initiatives, driving team performance and productivity through strategic execution and innovative technology. Collaborate with leadership to enhance seller effecti...
5 days ago
Service Delivery Director (Healthcare)
$125K - $150K *
Transform healthcare service delivery by leading teams to optimize client satisfaction, compliance, and operational efficiency in a dynamic, growth-oriented environment focused on best practices and c...
Reposted 3 weeks ago
$88K - $92K *
Join a team that's dedicated to optimizing IT systems for efficient manufacturing. Take ownership of day-to-day IT support and collaborate with leadership to ensure reliable technology solutions in a...
Reposted today
$80K - $95K *
Champion the seamless execution of complex AI and Cloud projects, ensuring timely delivery and stakeholder satisfaction. Leverage your project management skills to coordinate multiple initiatives in a...
4 days ago
$112K - $154K *
Drive product innovation and strategy in a global healthcare setting, managing the lifecycle of software-based diagnostic products. Collaborate cross-functionally to enhance customer experience and ma...
3 days ago
$112K - $154K *
Launch innovative healthcare solutions by managing product lifecycles, driving market strategies, and collaborating with cross-functional teams to enhance customer experiences and achieve business goa...
3 days ago
$112K - $154K *
Shape the future of healthcare by managing end-to-end software diagnostic products. Collaborate with cross-functional teams to drive product strategy, enhance customer experience, and ensure successfu...
3 days ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.