Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$95K - $115K *

Champion strategic execution in complex low-voltage projects, leading a team to ensure financial success and process improvements while aligning with industry standards and objectives...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$130K - $160K *

Drive robust data security initiatives across all levels of the organization, ensuring effective governance and protection of unstructured data. Collaborate with IT and business functions to mitigate...

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$135K - $160K *

Champion data security governance and protection strategies to secure unstructured data across all business functions. Collaborate with teams to implement prevention policies, manage incidents, and pr...

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$73K - $135K *

Drive technical excellence in SATCOM operations by providing expert support, analysis, and training. Collaborate with teams to enhance system performance and ensure cybersecurity compliance while deli...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive growth in parts sales and profitability by overseeing operations, implementing strategies, and cultivating customer relationships. Lead a team to achieve sales targets while enhancing customer s...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Champion the development and integration of Teamcenter X solutions, leading a technical team to design and implement customized solutions while ensuring robust deployment practices and effective troub...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$180K - $215K *

Join a team that's redefining supply chain management by leading product strategy and migration for a comprehensive portfolio. Drive innovation and collaboration across aerospace and defense sectors w...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$151K - $217K *

Lead the establishment and scaling of a high-performing PMO, driving strategic execution and operational excellence across complex AI infrastructure projects while fostering cross-functional collabora...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Build strong customer relationships post-launch by ensuring seamless operational handoffs. Drive cross-functional collaboration to align production with commitments, manage orders end-to-end, and proa...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $180K *

Transform the digital manufacturing landscape by driving sales growth and market expansion. Collaborate across teams to develop strategies, support federal opportunities, and enhance customer value th...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Lead the charge in expanding business opportunities within Aerospace & Defense. Drive revenue growth through strategic account development and maintain strong relationships with customers to enhance m...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Transform global manufacturing strategy and quality management for hardware products, ensuring seamless NPI transitions and optimizing production across multi-site operations, while leading a high-per...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $230K *

Lead the charge in shaping the future of security products by owning the roadmap, collaborating with engineers and customers, and driving innovation in an early-stage environment. Your expertise will...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Innovate HR strategies as a trusted advisor, enhancing workforce planning, talent management, and employee relations. Drive change initiatives and foster engagement while ensuring compliance and align...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Take ownership of contract management and operational success by leading cross-functional teams, ensuring compliance, and enhancing customer satisfaction while managing personnel security operations a...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in engineering excellence by defining strategies that drive innovation, enhance operational efficiency, and deliver high-quality products while nurturing and developing engineering tal...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$116K - $151K *

Take ownership of the Knowledge & Enablement function, driving strategy and execution to enhance self-service effectiveness and agent performance. Collaborate with cross-functional teams to ensure imp...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Shape the future of quality assurance by leading process improvement initiatives and managing a dedicated team to ensure high standards in production and compliance, while fostering a culture of safet...

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$130K - $150K *

Drive the successful renovation of a $50M mixed-use redevelopment project, overseeing all phases from planning to completion. Lead a hands-on team, manage budgets, schedules, and contractor performanc...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K - $200K *

Champion growth at major accounts by leading strategic teams to exceed targets, enhance client relationships, and drive innovative solutions. Shape a high-performance culture while ensuring successful...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$132K - $146K *

Join our team to define and enhance product strategies while collaborating with cross-functional teams to innovate and develop market-driven medical device solutions that improve patient outcomes and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a dynamic team to manage IT projects through all phases, ensuring alignment with strategic goals. Collaborate across teams, guide project execution, and utilize project management methodology to...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Join a dynamic team as you oversee and enhance multiple parts departments, driving profitable growth while ensuring customer satisfaction and fostering teamwork across departments. Manage inventory an...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $110K *

Develop and lead high-performance teams in a fast-paced manufacturing environment, focusing on safety, quality, and efficiency. Manage production operations and drive continuous improvement initiative...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Champion daily operations in a high-volume manufacturing environment, leading and developing teams of supervisors and production technicians to achieve safety, quality, and efficiency goals while driv...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.