Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$110K - $140K *

Join us to manage critical IT infrastructure and security, ensuring systems are stable, scalable, and responsive. Lead projects, administer on-premises and cloud platforms, and support technical initi...

Richmond, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$103K - $155K *

Tackle innovative challenges and contribute to software-defined networking and security solutions, impacting enterprise applications on a global scale in a collaborative, dynamic environment focused o...

Vancouver, BCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Accelerate customer success by managing complex projects, influencing stakeholders, and ensuring seamless implementation of products. Collaborate across teams to enhance delivery processes and client...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$166K - $290K *

Unlock potential by leading the development of innovative test automation and data analytics solutions, driving efficiency and quality across multiple production lines and market segments while shapin...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$166K - $290K *

Lead the charge in developing cutting-edge automation platforms and data analytics tools, driving innovation in test processes and enhancing product quality across diverse market segments. Shape the f...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Drive client success by managing complex service delivery projects, fostering strong partnerships, and ensuring exceptional customer experiences. Lead cross-functional teams to optimize resources and...

Today

  •   8 - 10 years exp.  •   Technical Services

$150K - $200K *

Join a team that's dedicated to enhancing client partnerships and delivering exceptional service. Oversee complex projects and managed services, ensuring client satisfaction while driving growth and o...

Today

  •   8 - 10 years exp.  •   Technical Services

$80K - $150K *

Transform your career by leading complex DeltaV Batch automation projects. Drive design, commissioning, and support phases while collaborating with cross-functional teams to ensure successful project...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $205K *

Champion process excellence by optimizing workflows and driving cross-functional improvements. Collaborate with teams to enhance operational efficiency, reduce costs, and elevate service quality throu...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$105K - $118K *

Help us drive growth by managing key client accounts and pursuing new business opportunities. Leverage strategic relationships to enhance client satisfaction and achieve revenue targets while collabor...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $118K *

Transform client relationships and drive revenue growth by managing a portfolio of correctional agency accounts. Leverage strategic account management and proactive business development to achieve ret...

Trenton, NJRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $180K *

Contribute to critical aviation projects at a major airport, managing complex initiatives while collaborating with stakeholders and ensuring compliance with industry standards throughout design and co...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Lead projects with excellence while managing teams to ensure on-time, on-budget delivery, maximizing customer satisfaction through effective communication and strategic execution in a collaborative en...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Accelerate project success by leading teams to deliver high-quality results on time and within budget. Manage all aspects of project execution, ensuring customer satisfaction and adherence to Convergi...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $100K *

Optimize IT operations by managing endpoint support and user experience. Collaborate with global teams to enhance security, streamline processes, and ensure seamless technology access for users across...

1 week ago

  •   Less than 5 years exp.  •   Media

$200K - $230K *

Empower strategic growth through technical sales leadership and customer success, focusing on critical infrastructure solutions. Collaborate with diverse teams nationwide to drive innovative proposals...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$137K - $180K *

Champion innovation as you drive product strategies, oversee development, and lead marketing initiatives for unique Epson products. Collaborate across teams to optimize product lifecycle and align wit...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$151K - $227K *

Empower a dynamic team in building world-class network security solutions. You'll tackle complex challenges using your expertise in distributed systems and programming to enhance security for enterpri...

Vancouver, BCIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$151K - $227K *

Lead the charge in developing an observability platform for proactive infrastructure management, collaborating across teams to design data processing pipelines and implement best practices in a dynami...

Vancouver, BCIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Advance business growth in the US DoD market through strategic partnerships, opportunity shaping, and long-range pipeline management while collaborating with leadership and shaping bids to align tech...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$153K - $229K *

Join a team that's driving digital transformation in Medical Affairs. In this strategic role, you'll lead IT initiatives, champion innovation, and enhance operational excellence to support scientific...

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Join a team that's focused on driving sales growth and enhancing customer relationships. This role involves managing existing accounts, identifying new opportunities, and achieving budgeted sales goal...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by leading product strategy and execution for interventional solutions. Drive growth, manage product lifecycles, and collaborate cross-functionally to deliver innovative, patient-cent...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$119K - $186K *

Transform the future of supply chain technology by leading innovation initiatives, managing a structured evaluation process, and engaging stakeholders to drive measurable value and strategic alignment...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$118K - $207K *

Empower the Sales organization by developing AI-driven solutions that enhance productivity and effectiveness. Collaborate with stakeholders to identify opportunities and deliver scalable, impactful te...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.