Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $120K *

Drive quality assurance initiatives to ensure successful program launches and compliance. Collaborate with teams to address critical quality issues, manage escalations, and maintain performance metric...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

The General Manager of Data Operations at David AI will lead the critical function of data production, ensuring high-quality and scalable audio data operations. This role involves cross-functional col...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team as a Project Manager, driving project success through effective management of deliverables, budgets, and cross-functional collaboration. Leverage your expertise to enhance quality...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $154K *

Lead the charge in delivering exceptional service by managing diverse teams, enhancing client relationships, and driving operational excellence across multiple disciplines to support growth and servic...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$98K - $154K *

Transform IT service delivery by leading technical teams, optimizing operations, and enhancing client relationships. Drive efficiency and scalability while ensuring high-quality support across multipl...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $176K *

Join a team that's dedicated to leading and enhancing IT services that align with business strategies, drive operational efficiency, and embody core values of development and accountability while ensu...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K *

Lead strategic program initiatives, overseeing projects to achieve business goals, ensuring quality and stakeholder engagement, while fostering team collaboration and managing program performance metr...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$200K - $352K *

Shape the future of marketing compliance by leading automation initiatives, overseeing review processes, and driving collaboration across teams. This hands-on role combines strategic oversight with di...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$95K - $135K *

Elevate project delivery by managing complex automation and control systems integration projects. Collaborate with cross-functional teams to ensure timely execution, adherence to budgets, and alignmen...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's shaping the future of imaging services. Lead strategic planning, oversee equipment maintenance, and drive operational improvements to ensure profitable service delivery in a dynamic...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead strategic and operational initiatives for a research center, ensuring efficient administration, financial management, and compliance. Collaborate with stakeholders to enhance research productivit...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in engineering excellence by managing a diverse team, ensuring high-quality deliverables, and fostering collaboration across functions to drive innovative product solutions and continu...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$207K - $255K *

Pioneer innovative solutions by leading cross-functional teams to drive client success. Leverage extensive experience in management consulting and technology to deliver high-quality results in a dynam...

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Lead a team of process experts in automation, ensuring compliance and continuous improvement in production areas. Drive technical support, project management, and training while fostering a culture of...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Shape the future of customer delivery by ensuring compliance with contracts, fostering collaboration across teams, and driving accountability for timely execution of obligations. Be the key liaison be...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$126K - $159K *

Champion customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximu...

Vancouver, BCIn-Person

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$126K - $159K *

Transform customer experiences by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and drive customer success i...

Toronto, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$126K - $159K *

Champion customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximu...

Montreal, QCIn-Person

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$126K - $159K *

Elevate customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximum...

Kanata, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Drive operational excellence by managing plant activities, optimizing production, ensuring quality, and fostering a safety-first culture while developing a high-performing team to meet business object...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive operational excellence by overseeing plant production, ensuring safety, quality, and efficiency. Lead teams to optimize processes, meet production goals, and enhance continuous improvement, alig...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $185K *

Oversee technical efforts for the AN/BYG-1 combat system, guiding architecture, integration, and performance across project lifecycles while leading multidisciplinary teams to enhance Navy undersea wa...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$125K - $150K *

Lead the charge in shaping supplier quality strategy across the Americas. Oversee a diverse team, drive continuous improvement, and ensure compliance with quality standards to enhance product reliabil...

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $100K *

Elevate manufacturing efficiency by applying engineering principles and lean methodologies. Collaborate with cross-functional teams to enhance process reliability and reduce variability in the product...

3 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$125K - $150K *

Lead high-impact interventions to enhance performance and deliver sustainable improvements across global projects and operations. Collaborate with management teams to identify challenges, develop stra...

Mount Pearl, NLIn-Person

6 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.