Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Senior Director, Product Creative Direction
$254K - $445K *
Lead the charge in defining and evolving the visual direction of our product portfolio, ensuring a cohesive and modern user experience while integrating AI and accessibility into design practices acro...
4 days ago
$95K - $115K *
Transform engineering projects by leading cross-functional teams to ensure timely delivery and adherence to budget. Drive design innovation while managing risks and enhancing product quality across th...
3 days ago
$95K - $115K *
Champion new product development by leading cross-functional teams to deliver innovative outdoor equipment solutions. Drive projects from conception through launch, managing scope, risks, and resource...
3 weeks ago
$107K - $109K *
Transform property operations by leading teams to achieve exceptional living standards. Drive strategic initiatives, manage budgets, and foster a collaborative culture to ensure business success and r...
3 days ago
$107K - $109K *
Transform property operations by leading teams to achieve exceptional living standards. Drive strategic initiatives, manage budgets, and foster a collaborative culture to ensure business success and r...
3 days ago
$80K - $95K *
Transform well stimulation services by providing expert technical advice and support. Collaborate with engineering and operations teams to ensure compliance, enhance efficiency, and deliver exceptiona...
Yesterday
$135K - $160K *
Transform product operations by leading strategy and execution, ensuring cross-functional alignment, optimizing tools, and driving AI enablement. Oversee a team of product delivery managers to enhance...
2 weeks ago
Program Manager, Military Logistics
$120K - $160K *
Elevate military logistics by leading complex programs that integrate AI solutions. Drive operational excellence through strategic engagement with stakeholders, optimizing processes and ensuring timel...
3 weeks ago
$110K - $130K *
Unlock potential by leading innovative design solutions in semiconductor projects. Leverage your expertise to collaborate with multi-disciplined teams, streamline processes, and deliver high-quality e...
3 weeks ago
$125K - $175K *
Empower a dynamic Technical Support team to deliver exceptional service, guiding merchants through complex challenges while collaborating across global teams to enhance operational excellence and driv...
2 weeks ago
$89K - $160K *
Transform customer success by leveraging your expertise in cloud solutions, driving operational efficiencies, and building strategic partnerships. Utilize data-driven insights to enhance service deliv...
5 days ago
$90K - $110K *
Build and enhance relationships with key clients to ensure satisfaction, drive sales growth, and tailor strategic solutions to meet client needs while collaborating effectively with internal teams for...
Reposted 3 weeks ago
$86K - $198K *
Drive innovative solutions by leveraging your technical expertise and systems engineering skills to support mission-critical projects for defense applications, ensuring optimal performance in challeng...
2 days ago
$125K - $150K *
Lead and enhance security practices by driving strategy, managing risk, and embedding security into workflows. Collaborate across teams to protect customer data and optimize product architecture for t...
Reposted 3 weeks ago
$80K - $95K *
Unlock your potential as you lead diverse capital projects, ensuring timely execution and effective communication across teams. Utilize your technical expertise to drive customer satisfaction and coor...
2 weeks ago
Member of Technical Staff 3- DataHub
$132K - $198K *
Empower your career by developing secure AI infrastructure, focused on crafting enterprise data solutions and innovative search capabilities in a collaborative environment that prioritizes mentorship...
Reposted 2 weeks ago
Member of Technical Staff 3- DataHub
$132K - $198K *
Join a team that's revolutionizing AI infrastructure by developing secure, enterprise-grade data solutions. Collaborate in a hybrid setting to design, implement, and optimize innovative technologies f...
3 weeks ago
$100K - $125K *
Drive digital transformation by collaborating with stakeholders to define product vision, manage lifecycles, and deliver technology solutions that maximize value across the organization. Leverage stra...
1 week ago
$110K - $145K *
Drive the operational core of People functions, leading a team in Total Rewards, performance management, and employee relations. Be the subject-matter expert while managing day-to-day people services...
1 week ago
$110K - $145K *
Lead the charge in People Operations, overseeing Total Rewards, performance management, and employee relations. Manage a skilled team while providing hands-on support and strategic direction across mu...
1 week ago
$130K - $147K *
Join a dynamic team as an Engineering Manager, leading innovative projects that enhance product development, streamline processes, and drive efficiency. Leverage your expertise to resolve challenges a...
Reposted 3 weeks ago
Head of Technical Partnerships
$160K - $200K *
Shape the future of AI-powered software development by establishing trusted partnerships, influencing industry standards, and driving enterprise adoption through strategic collaboration and engagement...
Reposted 2 weeks ago
$218K - $256K *
Lead the charge in shaping IT strategy and operations for a remote-first SaaS company. Drive service delivery, enhance employee technology experiences, and build a high-performing IT organization whil...
5 days ago
$150K - $180K *
Drive innovation as a Principal Engineer, leading the design and deployment of advanced voice solutions in a contact center. Collaborate with cross-functional teams to ensure scalable, compliant AI ca...
1 week ago
$150K - $180K *
Transform enterprise AI solutions by leading a team in designing, building, and deploying innovative voice technologies. Collaborate across functions to ensure scalable, secure, and compliant AI capab...
1 week ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.