Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
$132K - $199K *
Transform facility operations by overseeing infrastructure, budgets, and project execution to ensure a safe, compliant, and efficient environment that supports organizational growth and high-performan...
Reposted 1 week ago
$80K - $95K *
Join a team that leverages mechanical engineering expertise to design and enhance innovative products. Collaborate with a skilled group of engineers to deliver effective solutions and contribute to pr...
Reposted 1 week ago
Senior Engineer, Solutions S&SS
$95K - $115K *
Shape innovative solutions by leading cross-functional teams, driving project success, and enhancing system performance. Collaborate with stakeholders to deliver high-quality results and ensure alignm...
6 days ago
Senior Engineer, Solutions S&SS
$95K - $115K *
Optimize solutions by leveraging advanced engineering skills to drive innovation, enhance system performance, and collaborate across teams to deliver impactful results in a dynamic environment...
6 days ago
Senior Director, Assessment Solutions and Technical Strategy
$164K - $196K *
Unlock psychometric expertise to lead proposal strategies and craft technical documents, ensuring alignment with educational measurement principles for successful assessment products in competitive ma...
Reposted 2 weeks ago
Associate Director, Automation & Business Transformation
$132K - $166K *
Lead the charge in transforming Medicaid and Commercial Contract Operations by leveraging process optimization, automation, and advanced analytics to drive efficiency and compliance across the organiz...
Reposted 3 weeks ago
$80K - $95K *
Take ownership of operational performance by partnering with a key supplier to enhance processes, implement improvements, and foster sustainable growth through hands-on engagement and continuous impro...
1 week ago
$85K - $105K *
Lead the charge in quality management, ensuring compliance and excellence in production standards while fostering a continuous improvement culture to elevate product reliability and customer satisfact...
3 weeks ago
$90K - $100K *
Unlock potential by driving business systems initiatives and supporting AI governance. Collaborate cross-functionally to enhance operational efficiency while ensuring CMMC compliance and offering day...
Reposted 2 weeks ago
$80K - $95K *
Drive efficiency and customer satisfaction in inventory and warehouse operations. Lead a team to optimize processes, manage inventory accuracy, and ensure compliance with standards. Collaborate across...
4 weeks ago
Senior Survey Technologist (Office)
$75K - $90K *
Take ownership of impactful geomatics projects as a Senior Survey Technologist, processing and analyzing data to ensure quality and compliance. Collaborate closely with project managers to deliver acc...
2 weeks ago
$125K - $150K *
Accelerate progress at the Center for Advanced Product Evaluation by leading sales strategy, driving growth, and fostering customer relationships while collaborating across departments to enhance perf...
3 days ago
Product Marketing Director, Velocity
$200K - $371K *
Drive go-to-market strategy for SMB and Mid-Market segments, leading cross-functional initiatives to enhance customer engagement, positioning, and revenue growth, while establishing best practices for...
Reposted 3 days ago
VP, Data Center Facilities Engineering
$275K - $300K *
Join a dynamic team as you lead quality and technical governance for mission-critical facilities, ensuring operational readiness and continuous improvement across the facility lifecycle from design to...
2 weeks ago
$140K - $180K *
Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...
1 week ago
$65K - $109K *
Join a dynamic team as a Technical Services Support Technician, providing expert technical support and solutions to enhance operational efficiency for corporate accounts while ensuring optimal custome...
Reposted 3 weeks ago
Senior Director, Sales Engineering
$160K - $200K *
Empower a global Sales Engineering team by driving ELT solution sales while collaborating cross-functionally to enhance customer experiences and innovate product offerings. Lead technical strategies a...
4 weeks ago
Director, CRM Product Management
$150K - $180K *
Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...
5 days ago
Senior Director Software Engineering
$159K - $273K *
Drive your career with a leadership role in transforming enterprise marketing technology through agentic AI. Lead engineering teams to enhance personalization, automation, and customer engagement at s...
5 days ago
Senior Director, Product & Technology
$242K - $262K *
Drive innovation in research technology solutions by leading a diverse team focused on developing and implementing advanced products and systems that enhance DFCI's research capabilities and meet stra...
3 weeks ago
$80K - $95K *
Unlock your potential by leading a dynamic Service Desk team, driving performance, and enhancing service quality through data-driven insights and effective coaching. Collaborate with technical teams t...
5 days ago
Director Global Category Management - Mechanical
$180K - $225K *
Lead the charge in procurement for mechanical cooling equipment, driving strategies for data center projects. Oversee supplier management and lifecycle processes, ensuring operational excellence and s...
Reposted 1 week ago
Director Global Category Management - Mechanical
$180K - $225K *
Manage the procurement lifecycle for Mechanical Cooling Equipment, ensuring effective supplier engagement and risk mitigation for mission-critical data center projects. Drive strategy and enhance supp...
Reposted 1 week ago
Director Global Category Management - Mechanical
$180K - $225K *
Advance procurement excellence by leading initiatives for mechanical cooling equipment in data center projects, ensuring operational efficiency and strategic supplier management across the full lifecy...
Reposted 1 week ago
Director Global Category Management - Mechanical
$180K - $225K *
Unlock procurement excellence in mechanical cooling equipment for critical data center projects. Lead strategic sourcing initiatives, manage supplier relationships, and drive performance to align with...
Reposted 1 week ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.