Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$132K - $199K *

Transform facility operations by overseeing infrastructure, budgets, and project execution to ensure a safe, compliant, and efficient environment that supports organizational growth and high-performan...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Join a team that leverages mechanical engineering expertise to design and enhance innovative products. Collaborate with a skilled group of engineers to deliver effective solutions and contribute to pr...

Edmonton, ABIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Shape innovative solutions by leading cross-functional teams, driving project success, and enhancing system performance. Collaborate with stakeholders to deliver high-quality results and ensure alignm...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Optimize solutions by leveraging advanced engineering skills to drive innovation, enhance system performance, and collaborate across teams to deliver impactful results in a dynamic environment...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$164K - $196K *

Unlock psychometric expertise to lead proposal strategies and craft technical documents, ensuring alignment with educational measurement principles for successful assessment products in competitive ma...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$132K - $166K *

Lead the charge in transforming Medicaid and Commercial Contract Operations by leveraging process optimization, automation, and advanced analytics to drive efficiency and compliance across the organiz...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Take ownership of operational performance by partnering with a key supplier to enhance processes, implement improvements, and foster sustainable growth through hands-on engagement and continuous impro...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $105K *

Lead the charge in quality management, ensuring compliance and excellence in production standards while fostering a continuous improvement culture to elevate product reliability and customer satisfact...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$90K - $100K *

Unlock potential by driving business systems initiatives and supporting AI governance. Collaborate cross-functionally to enhance operational efficiency while ensuring CMMC compliance and offering day...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive efficiency and customer satisfaction in inventory and warehouse operations. Lead a team to optimize processes, manage inventory accuracy, and ensure compliance with standards. Collaborate across...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Take ownership of impactful geomatics projects as a Senior Survey Technologist, processing and analyzing data to ensure quality and compliance. Collaborate closely with project managers to deliver acc...

Edmonton, ABIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $150K *

Accelerate progress at the Center for Advanced Product Evaluation by leading sales strategy, driving growth, and fostering customer relationships while collaborating across departments to enhance perf...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $371K *

Drive go-to-market strategy for SMB and Mid-Market segments, leading cross-functional initiatives to enhance customer engagement, positioning, and revenue growth, while establishing best practices for...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$275K - $300K *

Join a dynamic team as you lead quality and technical governance for mission-critical facilities, ensuring operational readiness and continuous improvement across the facility lifecycle from design to...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $180K *

Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$65K - $109K *

Join a dynamic team as a Technical Services Support Technician, providing expert technical support and solutions to enhance operational efficiency for corporate accounts while ensuring optimal custome...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Empower a global Sales Engineering team by driving ELT solution sales while collaborating cross-functionally to enhance customer experiences and innovate product offerings. Lead technical strategies a...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$159K - $273K *

Drive your career with a leadership role in transforming enterprise marketing technology through agentic AI. Lead engineering teams to enhance personalization, automation, and customer engagement at s...

5 days ago

  •   11 - 15 years exp.  •   Healthcare

$242K - $262K *

Drive innovation in research technology solutions by leading a diverse team focused on developing and implementing advanced products and systems that enhance DFCI's research capabilities and meet stra...

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $95K *

Unlock your potential by leading a dynamic Service Desk team, driving performance, and enhancing service quality through data-driven insights and effective coaching. Collaborate with technical teams t...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $225K *

Lead the charge in procurement for mechanical cooling equipment, driving strategies for data center projects. Oversee supplier management and lifecycle processes, ensuring operational excellence and s...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $225K *

Manage the procurement lifecycle for Mechanical Cooling Equipment, ensuring effective supplier engagement and risk mitigation for mission-critical data center projects. Drive strategy and enhance supp...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $225K *

Advance procurement excellence by leading initiatives for mechanical cooling equipment in data center projects, ensuring operational efficiency and strategic supplier management across the full lifecy...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $225K *

Unlock procurement excellence in mechanical cooling equipment for critical data center projects. Lead strategic sourcing initiatives, manage supplier relationships, and drive performance to align with...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.