Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K *

Shape the future of financial operations at a dynamic university, providing strategic leadership and oversight for accounting, compliance, and treasury functions while enhancing process efficiency and...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$73K - $95K *

Empower our global teams by delivering exceptional desktop support and technical expertise. Diagnose and resolve hardware and software issues while managing requests and collaborating cross-functional...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$72K - $90K *

Champion data governance initiatives by developing frameworks and policies to ensure data accuracy and integrity. Collaborate with teams to enhance data quality, drive decision-making, and automate pr...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$259K - $350K *

Redefine the future of cybersecurity by leading product strategy for a cutting-edge Managed Detection & Response portfolio, driving innovation and customer success while managing a high-performing tea...

California, USRemote

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$75K - $90K *

Drive successful production outcomes by overseeing project management, employee training, and cross-departmental coordination in the electrical power distribution field, ensuring quality and complianc...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in driving strategic project initiatives across diverse departments, ensuring timely execution from inception to delivery. Foster collaboration and accountability in a fast-paced, high...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Lead the charge in developing innovative user interfaces and system code. Collaborate with global teams to push technological boundaries while providing remote support and mentoring. Drive excellence...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Media

$72K - $93K *

Execute installation, troubleshooting, and maintenance of Delkor systems while providing top-tier customer training and support. Enhance operational efficiency through regular audits and proactive ser...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $93K *

Join a team that's dedicated to enhancing customer operations by providing top-notch installation, troubleshooting, and training services for advanced automated systems in diverse industrial environme...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $93K *

Join a team that's dedicated to providing top-notch equipment installation and support. Utilize your technical expertise to troubleshoot and optimize systems while training clients and ensuring seamle...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$230K - $260K *

Reimagine product marketing by leading strategy, positioning, and go-to-market initiatives. Collaborate with executives to drive growth and differentiation in the market while building a high-performi...

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$125K - $150K *

Join us to lead a transformative enablement team, driving AI integration and consultative selling across commercial functions. Shape strategies that enhance product knowledge and customer engagement...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate your career by managing engineering tasks and coordinating project activities. Collaborate with cross-functional teams to ensure project success while developing your skills in a dynamic envir...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$254K - $445K *

Lead the charge in defining and evolving the visual direction of our product portfolio, ensuring a cohesive and modern user experience while integrating AI and accessibility into design practices acro...

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Transform engineering projects by leading cross-functional teams to ensure timely delivery and adherence to budget. Drive design innovation while managing risks and enhancing product quality across th...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion new product development by leading cross-functional teams to deliver innovative outdoor equipment solutions. Drive projects from conception through launch, managing scope, risks, and resource...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$107K - $109K *

Transform property operations by leading teams to achieve exceptional living standards. Drive strategic initiatives, manage budgets, and foster a collaborative culture to ensure business success and r...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$107K - $109K *

Transform property operations by leading teams to achieve exceptional living standards. Drive strategic initiatives, manage budgets, and foster a collaborative culture to ensure business success and r...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Transform well stimulation services by providing expert technical advice and support. Collaborate with engineering and operations teams to ensure compliance, enhance efficiency, and deliver exceptiona...

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$135K - $160K *

Transform product operations by leading strategy and execution, ensuring cross-functional alignment, optimizing tools, and driving AI enablement. Oversee a team of product delivery managers to enhance...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $160K *

Elevate military logistics by leading complex programs that integrate AI solutions. Drive operational excellence through strategic engagement with stakeholders, optimizing processes and ensuring timel...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock potential by leading innovative design solutions in semiconductor projects. Leverage your expertise to collaborate with multi-disciplined teams, streamline processes, and deliver high-quality e...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $175K *

Empower a dynamic Technical Support team to deliver exceptional service, guiding merchants through complex challenges while collaborating across global teams to enhance operational excellence and driv...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$89K - $160K *

Transform customer success by leveraging your expertise in cloud solutions, driving operational efficiencies, and building strategic partnerships. Utilize data-driven insights to enhance service deliv...

Ottawa, ONIn-Person

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Build and enhance relationships with key clients to ensure satisfaction, drive sales growth, and tailor strategic solutions to meet client needs while collaborating effectively with internal teams for...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.