Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Command & Data Handling (C&DH) Support Engineer
$80K - $130K *
Unlock potential by driving the development and integration of Command & Data Handling systems, ensuring alignment with program objectives in support of NASA’s Commercial Crew Program...
Reposted today
Sr Director, Software Business Transformation
$160K - $200K *
Transform the Software Business Model by leading strategic initiatives, optimizing processes, and fostering innovation. Collaborate across teams to enhance customer experiences and drive operational e...
5 days ago
Sr Director, Software Business Transformation
$160K - $200K *
Transform the Software Business Model by leading strategic initiatives, optimizing processes, and fostering innovation. Collaborate across teams to enhance customer experiences and drive operational e...
5 days ago
$72K - $93K *
Elevate your career by installing, troubleshooting, and optimizing cutting-edge Delkor equipment at customer sites. Collaborate with teams for training and support while ensuring top-notch service and...
3 weeks ago
$90K - $110K *
Transform logistics management by leading regional operations, ensuring effective personnel and material management, and serving as the primary liaison with government entities. Leverage your expertis...
2 weeks ago
$136K - $187K *
Shape the future of go-to-market technology by driving cross-functional programs that enhance sales, marketing, and finance systems. Deliver high-impact solutions in a fast-paced, AI-native environmen...
Reposted 1 week ago
$136K - $187K *
Champion high-impact programs by leading cross-functional GTM technology initiatives, ensuring strategic alignment and timely delivery across Sales, Marketing, Product, and Finance. Be an essential pa...
Reposted 1 week ago
$100K - $120K *
Take ownership of R&D projects, leading teams to achieve goals and enhance product designs while ensuring adherence to timelines and budgets in a collaborative, innovative environment...
3 weeks ago
Sr. Director, Product Management
$180K - $210K *
Lead the charge in global product strategy and portfolio management for gas and water valve product lines, driving growth through customer engagement, market analysis, and cross-functional collaborati...
2 weeks ago
Executive Director of Business Services
$120K *
Shape the future of financial operations at a dynamic university, providing strategic leadership and oversight for accounting, compliance, and treasury functions while enhancing process efficiency and...
2 weeks ago
$73K - $95K *
Empower our global teams by delivering exceptional desktop support and technical expertise. Diagnose and resolve hardware and software issues while managing requests and collaborating cross-functional...
3 weeks ago
$72K - $90K *
Champion data governance initiatives by developing frameworks and policies to ensure data accuracy and integrity. Collaborate with teams to enhance data quality, drive decision-making, and automate pr...
1 week ago
Vice President, Product Management (MDR)
$259K - $350K *
Redefine the future of cybersecurity by leading product strategy for a cutting-edge Managed Detection & Response portfolio, driving innovation and customer success while managing a high-performing tea...
6 days ago
$75K - $90K *
Drive successful production outcomes by overseeing project management, employee training, and cross-departmental coordination in the electrical power distribution field, ensuring quality and complianc...
Reposted today
$110K - $130K *
Lead the charge in driving strategic project initiatives across diverse departments, ensuring timely execution from inception to delivery. Foster collaboration and accountability in a fast-paced, high...
Reposted 2 weeks ago
$72K - $93K *
Execute installation, troubleshooting, and maintenance of Delkor systems while providing top-tier customer training and support. Enhance operational efficiency through regular audits and proactive ser...
3 weeks ago
$72K - $93K *
Join a team that's dedicated to enhancing customer operations by providing top-notch installation, troubleshooting, and training services for advanced automated systems in diverse industrial environme...
3 weeks ago
$72K - $93K *
Join a team that's dedicated to providing top-notch equipment installation and support. Utilize your technical expertise to troubleshoot and optimize systems while training clients and ensuring seamle...
3 weeks ago
$230K - $260K *
Reimagine product marketing by leading strategy, positioning, and go-to-market initiatives. Collaborate with executives to drive growth and differentiation in the market while building a high-performi...
5 days ago
SA21M4 Director Commercial Enablement
$125K - $150K *
Join us to lead a transformative enablement team, driving AI integration and consultative selling across commercial functions. Shape strategies that enhance product knowledge and customer engagement...
5 days ago
$80K - $95K *
Elevate your career by managing engineering tasks and coordinating project activities. Collaborate with cross-functional teams to ensure project success while developing your skills in a dynamic envir...
3 days ago
Senior Director, Product Creative Direction
$254K - $445K *
Lead the charge in defining and evolving the visual direction of our product portfolio, ensuring a cohesive and modern user experience while integrating AI and accessibility into design practices acro...
4 days ago
$95K - $115K *
Transform engineering projects by leading cross-functional teams to ensure timely delivery and adherence to budget. Drive design innovation while managing risks and enhancing product quality across th...
3 days ago
$95K - $115K *
Champion new product development by leading cross-functional teams to deliver innovative outdoor equipment solutions. Drive projects from conception through launch, managing scope, risks, and resource...
3 weeks ago
$107K - $109K *
Transform property operations by leading teams to achieve exceptional living standards. Drive strategic initiatives, manage budgets, and foster a collaborative culture to ensure business success and r...
3 days ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.