Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
$150K - $180K *
Empower transformation by leading modernization of Canadian Banking systems. Oversee engineering delivery, ensuring data integrity and compliance while fostering collaboration across teams to enhance...
1 week ago
$180K - $230K *
Lead and optimize technical operations for our contractor team, ensuring efficiency in intelligence analysis and delivering quality performance while managing project scope and requirements across mul...
2 weeks ago
$80K - $95K *
Lead the charge in coordinating technical operations, ensuring project commitments are met while managing team workload and risks. Act as the key technical liaison, driving efficiency and quality in d...
2 weeks ago
Director, Group Benefits Data Services
$113K - $210K *
Drive data strategy and execution within Group Benefits, collaborating across teams to enhance data usage, accountability, and governance. Lead initiatives that fuel growth while ensuring compliance a...
4 days ago
Director, Group Benefits Data Services
$113K - $210K *
Elevate your career by leading data strategy initiatives, collaborating with diverse teams, and driving impactful data governance within Group Benefits. This role offers a unique opportunity to influe...
4 days ago
Director - Electrical OFCI Engineering & Technical Delivery
$135K - $160K *
Drive the technical strategy for contractor-installed electrical systems across multiple hyperscale projects, ensuring speed, standardization, and resiliency from concept to commissioning while managi...
1 week ago
Director, Advanced Missions Group - Tactical Communications & Networking
$170K - $185K *
Join a team that's redefining tactical communications and networking strategies for unmanned systems. Leverage your expertise to shape connectivity solutions, ensuring seamless data exchange across jo...
1 week ago
$110K - $130K *
Empower the product vision and strategy, driving initiatives that align with business goals. Collaborate with cross-functional teams to enhance product value and ensure success through data-driven ins...
1 week ago
$120K - $150K *
Shape the future of heavy civil construction by leading large-scale projects, driving operational excellence, and developing high-performing teams to ensure timely, safe, and budget-compliant delivery...
1 week ago
$135K - $185K *
Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...
Reposted 3 weeks ago
$135K - $185K *
Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...
Reposted 3 weeks ago
$210K - $250K *
Drive project success by leading a team of engineers and designers, ensuring timely delivery within budget and quality standards. Utilize extensive project management experience to oversee all phases...
2 weeks ago
Customer Service Technical Support Specialist
$80K - $90K *
Champion customer satisfaction by providing top-notch technical support and problem-solving expertise. Collaborate with internal teams and customers to enhance product knowledge and ensure seamless se...
2 weeks ago
Director, Veeva RIM Business System Owner
$177K - $278K *
Partner with us to drive the strategic vision and operational excellence of our Veeva Regulatory Information Management platform, ensuring compliance and enhancing global regulatory processes through...
5 days ago
Director, Technology Transformation
$150K - $180K *
Lead cross-functional technology initiatives to enhance operational performance, ensuring scalable and reliable healthcare platforms that drive strategic improvements and business objectives for long...
2 weeks ago
Director, Technology Transformation
$150K - $180K *
Join a team that's transforming technology in healthcare by leading cross-functional initiatives that enhance operational performance and drive sustainable improvements for business success...
2 weeks ago
Director, Technology Transformation
$150K - $180K *
Innovate and lead strategic technology initiatives that enhance operational performance, scalability, and customer experience while driving organizational change and executing complex, cross-functiona...
2 weeks ago
Director, Technology Transformation
$150K - $180K *
Drive technology transformation initiatives that enhance operational efficiency, scalability, and customer satisfaction. Collaborate with cross-functional teams to execute strategic programs and deliv...
2 weeks ago
Director, Technology Transformation
$150K - $180K *
Accelerate technological innovation by leading cross-functional teams to implement large-scale transformation initiatives that enhance operational efficiency, customer satisfaction, and business objec...
2 weeks ago
Associate Director, Technical Services - Snacks
$131K - $181K *
Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...
Today
Director of Data Center Field Engineering
$160K - $190K *
Lead and develop a high-performing Data Center Field Engineering organization, ensuring effective delivery across diverse environments while maintaining quality, accountability, and operational excell...
1 week ago
$80K - $95K *
Engineer robust testing solutions by managing manual and automated testing efforts, ensuring quality through detailed documentation and collaboration with developers. Support Risk Management Framework...
1 week ago
$110K - $130K *
Champion strategic growth by driving complex cybersecurity sales, building executive relationships, and leveraging a diverse partner ecosystem to deliver tailored solutions for enterprise clients...
4 days ago
$110K - $130K *
Join a team that's driving strategic growth in cybersecurity consulting. Leverage executive relationships and a diverse partner ecosystem to close complex deals and build long-term accounts, all while...
4 days ago
$90K - $150K *
Lead the charge in managing projects from inception to completion, ensuring timely delivery, budget adherence, and quality standards while fostering strong client relationships and team collaboration...
3 days ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.