Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$150K - $180K *

Empower transformation by leading modernization of Canadian Banking systems. Oversee engineering delivery, ensuring data integrity and compliance while fostering collaboration across teams to enhance...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$180K - $230K *

Lead and optimize technical operations for our contractor team, ensuring efficiency in intelligence analysis and delivering quality performance while managing project scope and requirements across mul...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in coordinating technical operations, ensuring project commitments are met while managing team workload and risks. Act as the key technical liaison, driving efficiency and quality in d...

Montreal, QCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$113K - $210K *

Drive data strategy and execution within Group Benefits, collaborating across teams to enhance data usage, accountability, and governance. Lead initiatives that fuel growth while ensuring compliance a...

Montreal, QCIn-Person

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$113K - $210K *

Elevate your career by leading data strategy initiatives, collaborating with diverse teams, and driving impactful data governance within Group Benefits. This role offers a unique opportunity to influe...

Waterloo, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $160K *

Drive the technical strategy for contractor-installed electrical systems across multiple hyperscale projects, ensuring speed, standardization, and resiliency from concept to commissioning while managi...

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$170K - $185K *

Join a team that's redefining tactical communications and networking strategies for unmanned systems. Leverage your expertise to shape connectivity solutions, ensuring seamless data exchange across jo...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Empower the product vision and strategy, driving initiatives that align with business goals. Collaborate with cross-functional teams to enhance product value and ensure success through data-driven ins...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Shape the future of heavy civil construction by leading large-scale projects, driving operational excellence, and developing high-performing teams to ensure timely, safe, and budget-compliant delivery...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $185K *

Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Media

$135K - $185K *

Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Media

$210K - $250K *

Drive project success by leading a team of engineers and designers, ensuring timely delivery within budget and quality standards. Utilize extensive project management experience to oversee all phases...

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$80K - $90K *

Champion customer satisfaction by providing top-notch technical support and problem-solving expertise. Collaborate with internal teams and customers to enhance product knowledge and ensure seamless se...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$177K - $278K *

Partner with us to drive the strategic vision and operational excellence of our Veeva Regulatory Information Management platform, ensuring compliance and enhancing global regulatory processes through...

Massachusetts, USRemote

5 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead cross-functional technology initiatives to enhance operational performance, ensuring scalable and reliable healthcare platforms that drive strategic improvements and business objectives for long...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Join a team that's transforming technology in healthcare by leading cross-functional initiatives that enhance operational performance and drive sustainable improvements for business success...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Innovate and lead strategic technology initiatives that enhance operational performance, scalability, and customer experience while driving organizational change and executing complex, cross-functiona...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive technology transformation initiatives that enhance operational efficiency, scalability, and customer satisfaction. Collaborate with cross-functional teams to execute strategic programs and deliv...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Accelerate technological innovation by leading cross-functional teams to implement large-scale transformation initiatives that enhance operational efficiency, customer satisfaction, and business objec...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$131K - $181K *

Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Food & Beverages

$160K - $190K *

Lead and develop a high-performing Data Center Field Engineering organization, ensuring effective delivery across diverse environments while maintaining quality, accountability, and operational excell...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Engineer robust testing solutions by managing manual and automated testing efforts, ensuring quality through detailed documentation and collaboration with developers. Support Risk Management Framework...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion strategic growth by driving complex cybersecurity sales, building executive relationships, and leveraging a diverse partner ecosystem to deliver tailored solutions for enterprise clients...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving strategic growth in cybersecurity consulting. Leverage executive relationships and a diverse partner ecosystem to close complex deals and build long-term accounts, all while...

Tacoma, WARemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $150K *

Lead the charge in managing projects from inception to completion, ensuring timely delivery, budget adherence, and quality standards while fostering strong client relationships and team collaboration...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.