Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$88K - $105K *

Champion project management for engineering assignments, ensuring timely delivery, budget adherence, and quality standards while collaborating with teams and clients to achieve project goals and maint...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$83K - $85K *

Join a dynamic team as a Supervisor overseeing Directional Drill projects, ensuring safety, quality, and profitability while managing crew schedules and workflows to meet customer needs in the utility...

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $140K *

Lead the charge in shaping HR strategies that align with business goals, fostering a cohesive employee experience while ensuring compliance and operational excellence across the US organization...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Champion customer satisfaction by optimizing service networks, analyzing performance, and leading initiatives that enhance both employee and customer experiences across multiple locations in North Ame...

Mississauga, ONIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $210K *

Shape product strategy and operational excellence by driving alignment, performance, and insights across the organization. Collaborate with leadership to ensure effective execution of product initiati...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$80K - $95K *

Manage diverse K-12 construction projects from planning to closeout, ensuring effective communication, project coordination, and adherence to budgets and schedules while maintaining quality and safety...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Unlock potential by leading service delivery and managing changes for client accounts. Drive performance and team engagement, ensuring excellence in operations and customer satisfaction while supporti...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by driving IP strategy through collaboration with R&D teams, conducting prior art searches, and managing patent portfolios. Support litigation, training, and enforce IP rights, ensuri...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Champion innovative technology solutions by leading IT application development projects, ensuring successful outcomes through effective planning, coordination, and collaboration with cross-functional...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Transform complex ideas into successful outcomes by leading IT application development projects. Collaborate with teams to deliver innovative technology solutions and drive AI initiatives for a dynami...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Accelerate progress at delivering innovative IT solutions by managing complex application development projects, collaborating with cross-functional teams, and ensuring successful outcomes through effe...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Join a dynamic team to oversee IT application development projects, driving innovative technology solutions and collaborating with senior leaders to ensure successful outcomes across North America...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead IT project initiatives by coordinating teams to deliver innovative software solutions. Drive application development and AI projects, ensuring timely execution and stakeholder communication for s...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $170K *

Drive supplier engineering and technical assurance for power and cooling equipment, ensuring manufacturing readiness and quality. Collaborate with clients and OEMs to optimize delivery speed and total...

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$140K - $170K *

Join a team that's dedicated to ensuring the reliability of power and cooling equipment. Lead supplier engineering and technical assurance efforts, collaborating with clients and OEMs to optimize perf...

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$140K - $170K *

Manage supplier engineering and technical assurance for power and cooling equipment. Lead OEM qualification, ensure manufacturing readiness, and develop supplier readiness plans to optimize quality, s...

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$140K - $170K *

Lead the charge in supplier engineering and technical assurance for power and cooling equipment. Collaborate with clients and OEMs to ensure reliable, high-quality equipment delivery while managing a...

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$175K - $225K *

Transform your career by leading credit and collections strategies that enhance cash flow and support business growth. Collaborate across departments to establish effective governance and drive operat...

Today

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Unlock potential by leading a team of IT specialists to enhance service delivery, manage budgets, and foster relationships with partners, ensuring project success and operational efficiency across tec...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$65K - $117K *

Join a dynamic Digital Support team to lead and inspire a customer-focused group, fostering a culture of accountability and empathy, while driving operational improvements and enhancing the constructi...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Lead the charge in driving revenue growth and expanding market presence by developing innovative sales strategies and mentoring a high-performing team in the energy optimization sector...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$160K - $200K *

Drive revenue growth by leading a high-performing sales team, developing innovative strategies, and enhancing customer relationships in the industrial energy optimization sector. Collaborate cross-fun...

Raleigh, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$165K - $185K *

Elevate enterprise applications and data management by leading a team to ensure reliable, secure, and compliant systems. Drive integration and support for core business processes while collaborating w...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $215K *

Transform data center design by leading multi-disciplinary teams to create scalable architecture solutions, championing innovation and efficiency across global operations and ensuring compliance with...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $215K *

Champion the future of cutting-edge data center design by leading global engineering teams, establishing standards and innovative strategies that drive high-density facility operations and sustainabil...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.