Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$144K - $211K *

Join a team that's driving innovation in software and robotics. As a Senior Technical Program Manager, you'll lead complex projects, ensuring timely delivery and quality while fostering collaboration...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Transform operational excellence by guiding strategic initiatives and enhancing service quality. Lead teams to improve financial performance while fostering relationships within the community and ensu...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Shape the future of community living by leading operations across a large region, ensuring quality services, financial performance, and strategic growth initiatives while fostering stakeholder relatio...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$205K - $235K *

Join a team that's transforming project management across technology initiatives. Lead the development of an AI-native delivery platform, enhance governance, and drive accountability while mentoring P...

5 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$160K - $175K *

Shape the future of transportation operations by providing strategic leadership and oversight across Driver Operations, enhancing efficiency, safety, and financial performance while driving sustainabl...

4 days ago

  •   8 - 10 years exp.  •   Transportation

$210K - $230K *

Champion security excellence by leading compliance initiatives and shaping strategies that enhance trust and safety in a regulated environment. Collaborate cross-functionally to drive impactful outcom...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Play a key role in leading a dynamic tech team, delivering strategic IT solutions, and enhancing client satisfaction through effective management and innovative technology implementations...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$134K - $245K *

Join a pivotal role to shape and execute the product vision for autonomy capabilities. Collaborate across teams to deliver cutting-edge solutions in autonomous vehicle technology and drive innovation...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Partner with us to deliver exceptional technical support, assisting end users and internal teams with troubleshooting and resolving issues for our advanced biomedical products, ensuring customer satis...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $90K *

Unlock potential by providing leadership and direction in human services, ensuring quality operations and compliance while fostering relationships with families and professionals to enhance service de...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Join a team that's committed to impactful engineering; you'll lead backend and full-stack initiatives, enhancing product features for our enterprise users as they scale. Your work will shape the futur...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $105K *

Unlock your potential as you drive operational excellence by supporting key enterprise applications. Collaborate with stakeholders to troubleshoot issues, enhance user experiences, and ensure applicat...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Elevate service delivery by leading a dynamic team of 25-30 professionals. Drive client satisfaction and operational excellence through innovative AI tools, strategic project oversight, and effective...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Take ownership of project delivery, managing schedules, budgets, and client relationships while ensuring operational excellence and safety on construction sites. Collaborate with teams to drive progre...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Champion project management for engineering assignments, ensuring timely delivery, budget adherence, and quality standards while collaborating with teams and clients to achieve project goals and maint...

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead engineering projects from concept to commissioning while managing scope, budget, schedule, and risk. Collaborate with teams and clients to ensure top-quality delivery with minimal supervision, fo...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$88K - $105K *

Transform project delivery by leading engineering initiatives and managing cross-functional teams to meet scope, budget, and compliance. Drive execution excellence and stakeholder alignment through pr...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $140K *

Lead the charge in shaping HR strategies that align with business goals, fostering a cohesive employee experience while ensuring compliance and operational excellence across the US organization...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Champion customer satisfaction by optimizing service networks, analyzing performance, and leading initiatives that enhance both employee and customer experiences across multiple locations in North Ame...

Mississauga, ONIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $210K *

Shape product strategy and operational excellence by driving alignment, performance, and insights across the organization. Collaborate with leadership to ensure effective execution of product initiati...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$80K - $95K *

Manage diverse K-12 construction projects from planning to closeout, ensuring effective communication, project coordination, and adherence to budgets and schedules while maintaining quality and safety...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Unlock potential by leading service delivery and managing changes for client accounts. Drive performance and team engagement, ensuring excellence in operations and customer satisfaction while supporti...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by driving IP strategy through collaboration with R&D teams, conducting prior art searches, and managing patent portfolios. Support litigation, training, and enforce IP rights, ensuri...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Champion innovative technology solutions by leading IT application development projects, ensuring successful outcomes through effective planning, coordination, and collaboration with cross-functional...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Transform complex ideas into successful outcomes by leading IT application development projects. Collaborate with teams to deliver innovative technology solutions and drive AI initiatives for a dynami...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.