Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
Sr. Manager Technical Customer Support
$103K - $144K *
Shape the future of customer support by leading a high-performing team to enhance service delivery and drive satisfaction across the AMER region. Collaborate cross-functionally to implement innovative...
2 weeks ago
$90K - $110K *
Manage production operations and facility maintenance, ensuring safety, quality, and efficiency. Lead continuous improvement initiatives while achieving budget and performance goals. Oversee schedulin...
Reposted 2 weeks ago
$90K - $110K *
Optimize operations and drive excellence in manufacturing, ensuring safety and quality while achieving financial and delivery targets. Lead continuous improvement initiatives and manage resources to m...
Reposted 2 weeks ago
ICT/Security Business Class Lead
$110K - $130K *
Lead and empower a dynamic ICT/Security engineering team to deliver technical excellence across diverse markets, ensuring quality, mentorship, and effective client engagement while enhancing company v...
3 weeks ago
$95K - $115K *
Oversee the transition from design to production, ensuring quality and timely delivery while collaborating with cross-functional teams to enhance workflows and resolve technical challenges. Drive proj...
2 weeks ago
$135K - $248K *
Empower a high-performing technology support function that enhances employee experience across diverse work environments. Lead strategy, team development, and customer service excellence to ensure sea...
6 days ago
Practice Manager SAP Cloud Managed Services
$135K - $160K *
Help us lead the charge in SAP Cloud Managed Services, ensuring operational excellence, service stability, and customer satisfaction through effective management of complex delivery operations and div...
Reposted 2 weeks ago
$90K - $108K *
Drive customer success by providing technical support for our delivery and Compute platforms. Collaborate with engineering teams to troubleshoot issues, guide users through our Control Panel, and enha...
1 week ago
$90K - $108K *
Join a team that's dedicated to delivering exceptional technical support, helping customers navigate our Edge Cloud Platform. This entry-level role offers growth opportunities while troubleshooting an...
1 week ago
$90K - $108K *
Lead the charge in delivering exceptional technical support for customers, focusing on edge troubleshooting and configuration. Collaborate with engineering teams to resolve inquiries and enhance custo...
1 week ago
$90K - $108K *
Unlock potential by joining a dynamic team that provides essential technical support, troubleshooting, and customer advocacy for our cutting-edge cloud platform, while fostering your career growth in...
1 week ago
$90K - $108K *
Join a dynamic team as you solve technical challenges for customers using cutting-edge delivery and Compute platforms. Collaborate with engineers to enhance customer success through effective support...
1 week ago
Senior Manager, Technical Services
$130K - $165K *
Lead a dynamic Technical Services team, overseeing operations, diagnostics, and customer relations. Ensure efficiency, maintain quality standards, and collaborate with engineering to enhance service d...
3 weeks ago
$157K - $174K *
Lead the charge in complex project execution within electrical power distribution; manage customer relationships, multidisciplinary teams, and budgets to enhance margins while ensuring high-quality de...
Reposted yesterday
$88K - $105K *
Champion client success by serving as the technical liaison, delivering tailored solutions and ensuring seamless collaboration across teams to enhance satisfaction and drive business growth...
5 days ago
Director - Scheduler - Life Sciences
$120K - $145K *
Transform project scheduling by leading a team that drives efficiency and accuracy in large-scale capital programs. Collaborate with stakeholders to ensure successful project delivery through expert s...
1 week ago
$176K - $332K *
Lead the charge in cybersecurity innovation by shaping strategies, executing advanced technical solutions, and mentoring teams to defend against emerging threats while ensuring alignment with mission...
4 weeks ago
$176K - $332K *
Empower our efforts to combat cybersecurity threats by shaping technical strategy, steering program execution, and delivering innovative analytics solutions while mentoring a team of engineers and col...
4 weeks ago
$95K - $149K *
Lead the charge in delivering complex product development projects by managing cross-functional teams, ensuring customer satisfaction, and driving operational excellence from initiation to delivery in...
2 weeks ago
Sr Staff Technical Program Manager
$154K - $180K *
Join a team that's driving innovation in robotics development. You'll lead complex initiatives, collaborating across engineering, manufacturing, and supply chain to enhance operational efficiency and...
4 days ago
$160K - $190K *
Drive the charge in delivering innovative digital asset solutions by aligning cross-functional teams, managing execution, and ensuring strategic objectives are met. Foster collaboration and accountabi...
2 weeks ago
Principal Technical Product Manager
$138K - $165K *
Elevate your career by leading complex product initiatives across technical domains. Collaborate with cross-functional teams to drive strategic direction into actionable plans, ensuring measurable out...
Today
$95K - $115K *
Advance your career by managing complex programs within the US DoD market. Lead multidisciplinary teams to deliver drone projects on time and budget, all while ensuring compliance and fostering strong...
2 weeks ago
Manager, Engineering Operations
$95K - $115K *
Grow your career with a dynamic team leading engineering operations, project management, and product innovation. Drive cross-functional collaboration to launch cutting-edge off-road vehicle products w...
5 days ago
$300K - $325K *
Shape the future of customer solutions by leading cross-functional teams to enhance service delivery, drive revenue growth, and optimize customer value in a dynamic B2B SaaS environment...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.