Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$209K - $239K *

Accelerate progress at the forefront of technical program management, leading complex initiatives that drive business goals and enhance customer experiences through innovative platform solutions and s...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$230K - $263K *

Transform the future of technology by leading complex programs that drive business goals and enhance customer experiences. Collaborate with cross-functional teams to innovate and scale platform capabi...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $144K *

Empower a high-performing Technical Service team to enhance customer satisfaction and drive service excellence across the AMER region. Lead strategic initiatives, foster collaboration, and implement i...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$103K - $144K *

Elevate customer satisfaction by leading a high-performing Technical Service team. Drive service strategies, implement scalable support systems, and collaborate cross-functionally to enhance service d...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$90K - $110K *

Manage production operations and facility maintenance, ensuring safety, quality, and efficiency. Lead continuous improvement initiatives while achieving budget and performance goals. Oversee schedulin...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $110K *

Optimize operations and drive excellence in manufacturing, ensuring safety and quality while achieving financial and delivery targets. Lead continuous improvement initiatives and manage resources to m...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead and empower a dynamic ICT/Security engineering team to deliver technical excellence across diverse markets, ensuring quality, mentorship, and effective client engagement while enhancing company v...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$135K - $160K *

Lead the charge in developing and executing training and marketing strategies to enhance sales performance and brand growth. Collaborate with cross-functional teams to ensure compliance and alignment...

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Oversee the transition from design to production, ensuring quality and timely delivery while collaborating with cross-functional teams to enhance workflows and resolve technical challenges. Drive proj...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$135K - $248K *

Empower a high-performing technology support function that enhances employee experience across diverse work environments. Lead strategy, team development, and customer service excellence to ensure sea...

5 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$135K - $160K *

Help us lead the charge in SAP Cloud Managed Services, ensuring operational excellence, service stability, and customer satisfaction through effective management of complex delivery operations and div...

Reston, VARemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $108K *

Drive customer success by providing technical support for our delivery and Compute platforms. Collaborate with engineering teams to troubleshoot issues, guide users through our Control Panel, and enha...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Join a team that's dedicated to delivering exceptional technical support, helping customers navigate our Edge Cloud Platform. This entry-level role offers growth opportunities while troubleshooting an...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Lead the charge in delivering exceptional technical support for customers, focusing on edge troubleshooting and configuration. Collaborate with engineering teams to resolve inquiries and enhance custo...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Unlock potential by joining a dynamic team that provides essential technical support, troubleshooting, and customer advocacy for our cutting-edge cloud platform, while fostering your career growth in...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Join a dynamic team as you solve technical challenges for customers using cutting-edge delivery and Compute platforms. Collaborate with engineers to enhance customer success through effective support...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $165K *

Lead a dynamic Technical Services team, overseeing operations, diagnostics, and customer relations. Ensure efficiency, maintain quality standards, and collaborate with engineering to enhance service d...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$157K - $174K *

Lead the charge in complex project execution within electrical power distribution; manage customer relationships, multidisciplinary teams, and budgets to enhance margins while ensuring high-quality de...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Champion client success by serving as the technical liaison, delivering tailored solutions and ensuring seamless collaboration across teams to enhance satisfaction and drive business growth...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform project scheduling by leading a team that drives efficiency and accuracy in large-scale capital programs. Collaborate with stakeholders to ensure successful project delivery through expert s...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$176K - $332K *

Lead the charge in cybersecurity innovation by shaping strategies, executing advanced technical solutions, and mentoring teams to defend against emerging threats while ensuring alignment with mission...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$176K - $332K *

Empower our efforts to combat cybersecurity threats by shaping technical strategy, steering program execution, and delivering innovative analytics solutions while mentoring a team of engineers and col...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $149K *

Lead the charge in delivering complex product development projects by managing cross-functional teams, ensuring customer satisfaction, and driving operational excellence from initiation to delivery in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$154K - $180K *

Join a team that's driving innovation in robotics development. You'll lead complex initiatives, collaborating across engineering, manufacturing, and supply chain to enhance operational efficiency and...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Drive the charge in delivering innovative digital asset solutions by aligning cross-functional teams, managing execution, and ensuring strategic objectives are met. Foster collaboration and accountabi...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.