Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$90K - $108K *

Join a dynamic team as you solve technical challenges for customers using cutting-edge delivery and Compute platforms. Collaborate with engineers to enhance customer success through effective support...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $165K *

Lead a dynamic Technical Services team, overseeing operations, diagnostics, and customer relations. Ensure efficiency, maintain quality standards, and collaborate with engineering to enhance service d...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$157K - $174K *

Lead the charge in complex project execution within electrical power distribution; manage customer relationships, multidisciplinary teams, and budgets to enhance margins while ensuring high-quality de...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform project scheduling by leading a team that drives efficiency and accuracy in large-scale capital programs. Collaborate with stakeholders to ensure successful project delivery through expert s...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$176K - $332K *

Lead the charge in cybersecurity innovation by shaping strategies, executing advanced technical solutions, and mentoring teams to defend against emerging threats while ensuring alignment with mission...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$176K - $332K *

Empower our efforts to combat cybersecurity threats by shaping technical strategy, steering program execution, and delivering innovative analytics solutions while mentoring a team of engineers and col...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $149K *

Lead the charge in delivering complex product development projects by managing cross-functional teams, ensuring customer satisfaction, and driving operational excellence from initiation to delivery in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$154K - $180K *

Join a team that's driving innovation in robotics development. You'll lead complex initiatives, collaborating across engineering, manufacturing, and supply chain to enhance operational efficiency and...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Drive the charge in delivering innovative digital asset solutions by aligning cross-functional teams, managing execution, and ensuring strategic objectives are met. Foster collaboration and accountabi...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$138K - $165K *

Elevate your career by leading complex product initiatives across technical domains. Collaborate with cross-functional teams to drive strategic direction into actionable plans, ensuring measurable out...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Grow your career with a dynamic team leading engineering operations, project management, and product innovation. Drive cross-functional collaboration to launch cutting-edge off-road vehicle products w...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$300K - $325K *

Shape the future of customer solutions by leading cross-functional teams to enhance service delivery, drive revenue growth, and optimize customer value in a dynamic B2B SaaS environment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $190K *

Lead cross-functional teams to execute digital asset solutions, aligning strategy with delivery. Drive accountability, manage risks, and foster collaboration to ensure timely, budget-compliant project...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Unlock seamless technology experiences by managing endpoint devices, supporting users, and transitioning legacy systems to modern environments. This hands-on role requires technical expertise and stro...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$85K - $105K *

Grow your career with a dynamic team focused on customer care excellence. Lead a high-performing call center, ensuring exceptional service delivery while fostering a fun and balanced work culture. Dri...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Elevate global IT service delivery by leading a dynamic team, enhancing operational continuity, and driving proactive solutions across multiple markets while collaborating with cross-functional partne...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $110K *

Contribute to customer success by supporting product demos and enhancing independence in showcasing solutions, while gaining technical skills and collaborating with teams to identify business needs an...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive operational excellence by overseeing manufacturing processes and optimizing efficiency. Collaborate on product launches and maintain compliance, while fostering a safety-first culture in a dynam...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in managing a dynamic division focused on fire and life safety, driving growth and customer satisfaction while fostering a high-performance culture and achieving financial targets...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Transform operational excellence by guiding strategic initiatives and enhancing service quality. Lead teams to improve financial performance while fostering relationships within the community and ensu...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Shape the future of community living by leading operations across a large region, ensuring quality services, financial performance, and strategic growth initiatives while fostering stakeholder relatio...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$205K - $235K *

Join a team that's transforming project management across technology initiatives. Lead the development of an AI-native delivery platform, enhance governance, and drive accountability while mentoring P...

5 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$160K - $175K *

Shape the future of transportation operations by providing strategic leadership and oversight across Driver Operations, enhancing efficiency, safety, and financial performance while driving sustainabl...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$210K - $230K *

Champion security excellence by leading compliance initiatives and shaping strategies that enhance trust and safety in a regulated environment. Collaborate cross-functionally to drive impactful outcom...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Play a key role in leading a dynamic tech team, delivering strategic IT solutions, and enhancing client satisfaction through effective management and innovative technology implementations...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.