Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$88K - $105K *

Contribute to the design, implementation, and management of server infrastructure, ensuring reliability for business applications while providing advanced support through monitoring and problem resolu...

1 month ago

  •   5 - 7 years exp.  •   Transportation

$95K - $113K *

Drive product commercialization and cross-functional collaboration, ensuring efficient project execution from concept to launch. Lead teams to achieve strategic goals while adhering to regulatory and...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $113K *

Partner with us to drive key product projects from design to commercialization. Lead cross-functional teams, manage resources, and ensure timely project delivery, all while enhancing processes to crea...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$73K - $113K *

Explore a dynamic role in technical support, bridging customer needs with engineering solutions. Collaborate globally to resolve issues, enhance user experience, and drive continuous improvement in so...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $113K *

Help us drive IT excellence by managing a diverse portfolio of technology projects, ensuring alignment with strategic goals, and fostering collaboration across teams to deliver impactful results in a...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Join a team that's driving technological innovation and transformation. Lead strategic execution across enterprise applications, cloud services, and cybersecurity while collaborating with cross-functi...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$82K - $128K *

Transform your career by leading a dynamic team in enterprise IT support, ensuring top-tier service delivery and operational excellence across multiple locations while driving performance and customer...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$82K - $128K *

Empower your career by leading a dynamic team in delivering exceptional IT customer support for a high-stakes agency, ensuring service excellence and operational efficiency across multiple locations...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate our Support Engineering team by leading and mentoring technical experts in solving complex customer challenges, while shaping processes from the ground up for scalable, efficient operations in...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Drive operational excellence by supervising yard activities, ensuring safety compliance, and optimizing team performance across multiple locations to enhance supply chain efficiency while fostering a...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Lead the charge in optimizing production planning and inventory management to enhance service, efficiency, and cost performance. Drive cross-functional collaboration and continuous improvement initiat...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Elevate the customer journey by managing tools and processes that enhance the customer experience. Lead initiatives across teams to optimize operations, drive product adoption, and ensure seamless col...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Inspire transformative communications strategies that unify press, content, and narrative. Shape the voice of a forward-thinking team, engage audiences, and elevate market presence through innovative...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Shape innovative AI solutions by developing scalable systems that meet the demands of top financial institutions. Collaborate with a dedicated team to enhance performance and reliability in cutting-ed...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Shape the future data landscape by designing ERP processes to ensure high-quality data flows across multiple subsidiaries, collaborating with stakeholders to enhance analytics capabilities and operati...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Transform client relationships by leading customer success strategies, driving utilization, and maximizing retention across enterprise health systems. Oversee a high-performing team to ensure client s...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$200K - $290K *

Drive your career forward as a strategic leader in diabetes research, leveraging deep scientific expertise to guide innovative programs and enhance the drug discovery portfolio. Collaborate cross-func...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$185K - $200K *

Transform your career by leading complex logistics projects, driving operational excellence, and mentoring high-performing teams. Collaborate with global stakeholders to ensure successful project deli...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$170K - $190K *

Transform the Quality Engineering landscape by leading global initiatives that ensure medical devices meet safety, efficacy, and regulatory standards. Drive a high-performing team to embed quality pra...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$170K - $190K *

Lead the charge in global Quality Engineering, ensuring compliance and excellence in medical device development, manufacturing, and distribution. Drive strategies and standards that enhance product qu...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$170K - $190K *

Drive global Quality Engineering initiatives to enhance product safety, efficacy, and compliance. Lead a high-performing team, embedding prevention-based practices throughout the product lifecycle whi...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$170K - $190K *

Lead global Quality Engineering initiatives to ensure compliance and excellence in medical device development, manufacturing, and distribution, while fostering a high-performing team and embedding qua...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$121K - $145K *

Join a team that's driving innovation in corporate IT. As an IT Lead, you'll oversee IT operations, manage a dedicated team, and partner with factory IT to ensure seamless technology solutions across...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$196K - $210K *

Partner with us to shape the future of semiconductor workforce development by aligning industry needs with educational strategies, fostering partnerships, and leading initiatives that ensure technical...

United StatesRemote

5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$196K - $210K *

Lead strategic initiatives to align semiconductor technology with workforce development, ensuring education and training meet industry needs. Drive partnerships and technical integration to enhance th...

5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.