Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$110K - $130K *

Transform delivery outcomes in a fast-paced environment by leading cross-functional teams. Own end-to-end delivery for strategic initiatives, ensuring stakeholder alignment and continuous improvement...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead and drive growth in the US educational market. Own revenue performance, manage a high-performing sales team, and execute customer acquisition strategies for pipeline development and deal closure...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Champion project excellence in sanitary process design, overseeing planning, execution, and delivery. Ensure budgets and timelines are met while fostering collaboration across teams in the brewery, fo...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Take ownership of project execution and delivery, ensuring alignment with customer objectives in the sanitary process design build sector. Collaborate with diverse teams to drive successful outcomes a...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Accelerate progress at a dynamic company by driving new client acquisition and managing the full sales cycle. Engage with executives, build strategic plans, and convert opportunities into revenue, con...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$83K - $118K *

Unlock your potential by leading complex IT/SaaS projects, driving execution, and enhancing business processes. Collaborate with diverse teams to ensure project success while utilizing Agile methodolo...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by driving enterprise transformation, enhancing operational efficiency, and leading cross-functional teams to deliver measurable outcomes in business systems integration and automatio...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive scalable transformation by leading enterprise business systems with a focus on operational efficiency, automation, and compliance. Collaborate across teams to ensure alignment with strategic goa...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Advance your career by leading enterprise transformation initiatives, ensuring compliance and quality standards, and driving automation and efficiency across business systems to achieve measurable out...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Pioneer an innovative engineering culture by leading and scaling high-performing teams while integrating AI tools and practices to enhance delivery and impact aligned with organizational goals...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $145K *

Shape the future of architectural design by leading a talented team to deliver innovative new construction projects that meet client expectations and adhere to industry standards, ensuring quality and...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$92K - $110K *

Elevate your career by managing technical projects from inception to completion. Ensure customer satisfaction through effective coordination and a customer-focused approach in a dynamic startup enviro...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $300K *

Drive innovation by designing and building advanced distributed storage solutions. Collaborate with a talented team to tackle complex challenges, ensuring high performance and reliability in data mana...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $134K *

Join us to enhance endpoint management and security across diverse devices. Collaborate with teams to streamline device provisioning, automate processes, and ensure compliance, all while delivering ex...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform project delivery by supporting day-to-day execution of complex EPC projects. Drive project controls, align cross-functional teams, and manage risks while ensuring quality, safety, and compli...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$88K - $110K *

Tackle complex IT challenges by providing dedicated support to VIP users, ensuring seamless technology experiences across multiple platforms. Collaborate with teams to enhance service quality and driv...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$64K - $100K *

Transform customer experiences by leveraging your engineering expertise to support strategic accounts, resolve complex inquiries, and drive sales growth in a collaborative, people-first environment...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion the development of a high-growth data solutions business, driving revenue, client engagement, and team leadership, while shaping product direction in a dynamic, fast-paced environment focused...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of technical training by leading innovative programs that enhance service readiness and customer engagement. Drive strategy, manage a diverse team, and ensure alignment with business...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $152K *

Elevate client relationships and business development efforts through strategic oversight, collaboration, and proactive management to ensure exceptional service delivery and revenue growth across vari...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$158K - $295K *

Transform the content management platform by leading engineering teams, shaping technical strategy, and ensuring scalable architecture while driving innovation in editorial workflows and AI integratio...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$158K - $295K *

Lead the charge in transforming content management systems, driving technical strategy and architecture while building a high-performing engineering team to enhance editorial workflows and publishing...

1 week ago

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Support operations at a cutting-edge manufacturing facility. Own IT support, ensure infrastructure integrity, coordinate construction, and enforce compliance while serving as a vital liaison between t...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$175K - $210K *

Join a team that's redefining operational excellence by leading Field Engineering and Tech Delivery. Drive AI-powered solutions in complex environments while scaling teams and processes for impactful...

5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$175K - $210K *

Drive the future of AI-powered operational workflows by leading Field Engineering and Tech Delivery teams. Collaborate with global manufacturers to ensure seamless deployment and customer success whil...

5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.