Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $130K *

Transform manufacturing applications by leading migration strategies and driving technical architecture. Collaborate with teams to ensure security, performance, and deployment readiness while supporti...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's optimizing distribution operations across the Americas. Lead strategic initiatives for multiple centers, ensuring operational excellence, safety, and customer satisfaction while dri...

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$109K - $116K *

Lead critical engineering initiatives to ensure seamless data center operations 24/7. Collaborate with a dynamic team to execute maintenance, repairs, and monitoring while enhancing your technical ski...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Optimize critical infrastructure operations by ensuring seamless facility maintenance, supervising projects, and delivering exceptional support in a dynamic environment. Engage with cutting-edge syste...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Champion laboratory quality control strategies across 503A and 503B facilities, ensuring compliance, product quality, and patient safety. Lead cross-functional teams to enhance testing capabilities an...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Unlock potential by leading laboratory quality control strategies across 503A and 503B facilities. Drive compliance, enhance testing capabilities, and ensure product quality and patient safety in a dy...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $175K *

Lead the strategic direction and implementation of quality assurance and control processes across various projects, ensuring compliance, risk management, and improvement in construction quality standa...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$180K - $303K *

Empower customer-facing teams as you design and scale a global enablement strategy that enhances sales productivity and supports our expanding product portfolio. Drive excellence and leverage insights...

San Francisco, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $303K *

Drive the charge in building and scaling the global enablement function, enhancing team capabilities and productivity for customer-facing organizations in a high-growth SaaS environment...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Accelerate progress at the forefront of IT systems administration by ensuring optimal performance, security, and reliability of the IT infrastructure, including Microsoft 365 and Azure services, while...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive innovation in test engineering by developing solutions for embedded military systems. Collaborate with cross-functional teams to enhance test methods and troubleshoot issues, while gaining hands...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$151K - $201K *

Lead large-scale distribution center operations, driving excellence in safety, quality, and financial performance while fostering a high-engagement workforce and implementing continuous improvement in...

Brampton, ONIn-Person

5 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$192K - $307K *

Join a dynamic team to lead OT cybersecurity strategy, ensuring operational resilience and risk management across global manufacturing environments while driving cross-functional collaboration and inn...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the future of healthcare business operations by driving growth, optimizing performance, and ensuring customer satisfaction. Collaborate with cross-functional teams to achieve strategic goals and...

Exton, PARemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the development of strong relationships with major Enterprise customers, providing expert guidance on SOTI products. Drive customer success through tailored support, technical consultancy, and pr...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$190K - $316K *

Drive the future of IT infrastructure by leading a global platform engineering team, ensuring reliable, secure, and scalable services across cloud, AI, and core systems while fostering innovation and...

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$104K - $174K *

Elevate engineering services by leading teams, optimizing processes, and ensuring timely project delivery while fostering collaboration and continuous improvement across diverse technical functions...

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$190K - $228K *

Drive enterprise Quality and Regulatory governance for U.S. operations, ensuring compliance with FDA regulations and overseeing manufacturing quality in the therapeutic radiopharmaceutical sector whil...

United StatesRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Champion the enhancement of enterprise-wide physical security programs, ensuring compliance with DOE and NNSA regulations. Lead a multidisciplinary team to protect national security interests in sensi...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $115K *

Collaborate with technicians to troubleshoot and resolve customer issues, optimize support interventions, and enhance the technician experience while maintaining high quality and detail in a fast-pace...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$180K - $220K *

Champion operational excellence by driving process engineering strategy across a multi-site manufacturing network, enhancing performance and productivity while ensuring safety and quality standards ar...

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$87K - $109K *

Drive the success of manufacturing applications by leading a dedicated support team, ensuring optimal performance and user satisfaction while fostering collaboration across departments and managing ve...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$125K - $150K *

Champion operational excellence by providing strategic leadership for all manufacturing functions, ensuring alignment with business objectives while driving growth, cost optimization, and continuous i...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$172K - $257K *

Join a dynamic team to lead enterprise cloud and integration strategies, enhancing operational resilience and driving modernization across platforms. Collaborate with cross-functional teams to ensure...

Today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$250K - $280K *

Join our innovative fintech team as a senior leader, driving engineering excellence and shaping the future of our brokerage platform through strategic architecture and high-performance solutions...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.