Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$180K - $250K *

Join a dynamic team to embed with design partners, building lasting trust and developing innovative software solutions for manufacturing environments while ensuring seamless operational integration...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$180K - $250K *

Engineer transformative software solutions by collaborating closely with manufacturing partners, ensuring trust and operational maturity through hands-on engagement and full-stack production code deve...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion the future of aerospace by leading NPI strategy across diverse engine platforms. Collaborate with cross-functional teams to translate market insights into actionable growth strategies, drivin...

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Join a team that's shaping the future of aerospace by leading New Product Introduction strategies across diverse engine platforms, driving growth through market insights and innovative solutions that...

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock potential by leading manufacturing operations to ensure safe, efficient production while maintaining quality standards. Drive continuous improvement, manage costs, and foster a positive work en...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$173K - $272K *

Lead the strategic evolution of our enterprise CLM platform, translating complex business needs into actionable requirements. Drive collaboration across stakeholders, optimize CLM solutions, and enhan...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Accelerate progress at the forefront of engineering project management, overseeing CAPEX investments and NPI portfolios. Lead a dynamic team, ensuring timely project execution and compliance while dri...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$173K - $272K *

Join us in leading the transformation of our enterprise CLM platform. As a key product line innovator, you will shape our strategy and enhance contract processes across multiple functional areas globa...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $105K *

Lead the charge in developing and implementing a comprehensive technology vision that enhances digital teaching and learning, supports operational efficiency, and fosters continuous improvement across...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$298K - $340K *

Join a dynamic team to lead strategic statistical programming initiatives, ensuring top-quality deliverables and compliance across diverse clinical trials. Collaborate with cross-functional partners t...

United StatesRemote

Reposted 2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$220K - $250K *

Drive the future of operations as you build and streamline a high-performing central operations model across a distributed logistics network, enhancing decision-making and performance through analytic...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$88K - $105K *

Lead the charge in maximizing engineering and maintenance performance, ensuring optimal production and compliance while managing budgets and capital projects. Foster team development and drive technic...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$162K - $195K *

Innovate and lead strategic technical programs, aligning cross-functional teams to achieve organizational goals. Drive risk management and streamline processes for operational excellence and scalabili...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Transform data delivery by leading cross-functional teams in Agile environments. Oversee project lifecycles from intake to production, ensuring alignment between stakeholders and technical teams while...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Join a team that's driving the execution of complex, enterprise-level programs. Lead cross-functional integration, ensuring alignment with cost, schedule, and performance targets while fostering a cul...

2 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$125K - $150K *

Lead and drive major real estate programs across markets, ensuring operational excellence, financial performance, and strategic growth while mentoring a high-performing project management team for sus...

Calgary, ABIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$90K - $110K *

Reimagine customer support by owning technical cases from triage to resolution. Collaborate with teams to enhance product delivery and ensure successful outcomes for clients in the title insurance ind...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$185K - $225K *

Drive maintenance excellence across a multi-site network. Lead strategic initiatives to enhance equipment reliability, optimize asset management, and implement TPM methodologies, ensuring alignment wi...

3 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$108K - $130K *

Shape the future of military healthcare by leading product development teams. Drive strategic initiatives, enhance organizational performance, and collaborate with diverse stakeholders to deliver impa...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in building a dynamic IT function to support rapid growth, managing internal systems to enhance efficiency and security across locations while driving integration and automation initia...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $150K *

Empower our growth by owning and shaping a comprehensive IT function, driving strategic initiatives, and ensuring top-tier support across multiple locations during a transformative period...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$110K - $130K *

Transform delivery outcomes in a fast-paced environment by leading cross-functional teams. Own end-to-end delivery for strategic initiatives, ensuring stakeholder alignment and continuous improvement...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead and drive growth in the US educational market. Own revenue performance, manage a high-performing sales team, and execute customer acquisition strategies for pipeline development and deal closure...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Champion project excellence in sanitary process design, overseeing planning, execution, and delivery. Ensure budgets and timelines are met while fostering collaboration across teams in the brewery, fo...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Take ownership of project execution and delivery, ensuring alignment with customer objectives in the sanitary process design build sector. Collaborate with diverse teams to drive successful outcomes a...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.