Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
$110K - $130K *
Lead a dynamic team to optimize sales operations and enhance collections. Drive efficiency, improve processes, and collaborate with cross-functional teams to support revenue growth and operational exc...
Today
Area Manager of Product Support
$80K - $95K *
Support dealer networks by enhancing product service and training. Collaborate with teams to resolve technical issues, optimize parts availability, and drive continuous improvements, ensuring exceptio...
1 week ago
Director, Product & Commercial Marketing
$127K - $145K *
Lead the charge in B2B marketing for complex technical products, leveraging 10+ years’ experience to drive growth in aviation and industrial sectors. Collaborate with teams to create integrated strate...
3 weeks ago
$80K - $95K *
Unlock potential by bridging business needs with technical solutions. Collaborate with cross-functional teams to translate requirements into actionable system specifications, ensuring clarity and trac...
3 days ago
$140K - $170K *
Execute complex, cross-functional initiatives while navigating ambiguity and redefining operational models. Your strategic insights and leadership will propel projects to success and enhance overall o...
Reposted 2 weeks ago
Associate Director, Frontier Enablement
$158K - $270K *
Lead the charge in building a global AI partner enablement program, designing certification paths and training tracks to enhance partner capabilities and drive revenue growth across diverse regions an...
1 week ago
Associate Technical Program Manager
$80K - $95K *
Support end-to-end program management, collaborating with diverse teams to oversee the product lifecycle, manage risks, deliver milestones, and enhance customer experience in a fast-paced environment...
3 weeks ago
Director, IT Global Finance and Accounting Solutions
$175K - $250K *
Join a team that's driving digital transformation in Finance by defining and executing technology solutions, optimizing global finance systems, and fostering high-performance teams to enhance operatio...
2 weeks ago
$81K - $95K *
Champion daily assembly operations by developing teams, improving processes, and delivering safe, high-quality production while meeting operational goals for safety, quality, and cost-efficiency in a...
2 weeks ago
Transformation Director - Integrated Supply Chain
$172K - $257K *
Shape and lead integrated strategies for global supply chain transformation, driving operational excellence and customer satisfaction while optimizing capacity, cost, and performance across a multi-si...
Reposted 3 weeks ago
Director, IT Global Finance and Accounting Solutions
$175K - $250K *
Drive transformative finance solutions by leading IT strategy and optimizing global systems. Collaborate with finance teams to enhance operational efficiency and implement innovative technology initia...
2 weeks ago
$105K - $240K *
Drive operational excellence as you build systems and processes that empower teams, reporting directly to founders. Embrace ambiguity and scale initiatives across core functions, enhancing efficiency...
Reposted 3 weeks ago
Director, Business Product Management
$233K - $330K *
Innovate strategies to enhance market adoption of AI solutions. Lead cross-functional teams to develop compelling value propositions and manage legacy program transitions, ensuring alignment with busi...
5 days ago
$147K - $184K *
Transform your career by overseeing the Digital Lending Platform strategy. Lead competitive analysis, guide agile teams on business design, and ensure the platform's roadmap aligns with market needs a...
Reposted today
Head of Technology Process Re-Engineering, Managing Director
$170K - $267K *
Pioneer transformative change by leading technology process optimization, ensuring operational transparency, and fostering collaboration across teams. Drive efficiency and improve control within a glo...
Reposted 5 days ago
$120K - $145K *
Drive innovative strategies and operational excellence in a dynamic creative studio, leading a multidisciplinary team to deliver high-quality assets that engage healthcare professionals and patients w...
2 days ago
$125K - $150K *
Lead the evolution of a dynamic internal agency, driving innovative design strategies and managing a multidisciplinary creative team to deliver impactful assets that engage healthcare professionals an...
2 days ago
Director, Product Management - Connected Workflows
$135K - $160K *
Shape the future of connected workflows by leading integration across product lines, driving value for healthcare providers through strategic collaboration and effective roadmap execution while empowe...
Reposted 3 days ago
Sr. Director, Distribution Americas
$150K - $180K *
Join a team that's optimizing distribution operations across the Americas. Lead strategic initiatives for multiple centers, ensuring operational excellence, safety, and customer satisfaction while dri...
3 days ago
$109K - $116K *
Lead critical engineering initiatives to ensure seamless data center operations 24/7. Collaborate with a dynamic team to execute maintenance, repairs, and monitoring while enhancing your technical ski...
2 weeks ago
$95K - $115K *
Optimize critical infrastructure operations by ensuring seamless facility maintenance, supervising projects, and delivering exceptional support in a dynamic environment. Engage with cutting-edge syste...
3 weeks ago
Data Center Quality Control Director
$135K - $175K *
Lead the strategic direction and implementation of quality assurance and control processes across various projects, ensuring compliance, risk management, and improvement in construction quality standa...
3 weeks ago
Senior Director, Field Enablement
$180K - $303K *
Empower customer-facing teams as you design and scale a global enablement strategy that enhances sales productivity and supports our expanding product portfolio. Drive excellence and leverage insights...
3 weeks ago
Senior Director, Field Enablement
$180K - $303K *
Drive the charge in building and scaling the global enablement function, enhancing team capabilities and productivity for customer-facing organizations in a high-growth SaaS environment...
3 weeks ago
$80K - $95K *
Accelerate progress at the forefront of IT systems administration by ensuring optimal performance, security, and reliability of the IT infrastructure, including Microsoft 365 and Azure services, while...
Reposted 1 week ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.