Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Lead a dynamic team to optimize sales operations and enhance collections. Drive efficiency, improve processes, and collaborate with cross-functional teams to support revenue growth and operational exc...

Today

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Support dealer networks by enhancing product service and training. Collaborate with teams to resolve technical issues, optimize parts availability, and drive continuous improvements, ensuring exceptio...

Edmonton, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$127K - $145K *

Lead the charge in B2B marketing for complex technical products, leveraging 10+ years’ experience to drive growth in aviation and industrial sectors. Collaborate with teams to create integrated strate...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock potential by bridging business needs with technical solutions. Collaborate with cross-functional teams to translate requirements into actionable system specifications, ensuring clarity and trac...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $170K *

Execute complex, cross-functional initiatives while navigating ambiguity and redefining operational models. Your strategic insights and leadership will propel projects to success and enhance overall o...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$158K - $270K *

Lead the charge in building a global AI partner enablement program, designing certification paths and training tracks to enhance partner capabilities and drive revenue growth across diverse regions an...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Support end-to-end program management, collaborating with diverse teams to oversee the product lifecycle, manage risks, deliver milestones, and enhance customer experience in a fast-paced environment...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$175K - $250K *

Join a team that's driving digital transformation in Finance by defining and executing technology solutions, optimizing global finance systems, and fostering high-performance teams to enhance operatio...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$81K - $95K *

Champion daily assembly operations by developing teams, improving processes, and delivering safe, high-quality production while meeting operational goals for safety, quality, and cost-efficiency in a...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$172K - $257K *

Shape and lead integrated strategies for global supply chain transformation, driving operational excellence and customer satisfaction while optimizing capacity, cost, and performance across a multi-si...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$175K - $250K *

Drive transformative finance solutions by leading IT strategy and optimizing global systems. Collaborate with finance teams to enhance operational efficiency and implement innovative technology initia...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$105K - $240K *

Drive operational excellence as you build systems and processes that empower teams, reporting directly to founders. Embrace ambiguity and scale initiatives across core functions, enhancing efficiency...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$233K - $330K *

Innovate strategies to enhance market adoption of AI solutions. Lead cross-functional teams to develop compelling value propositions and manage legacy program transitions, ensuring alignment with busi...

5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$147K - $184K *

Transform your career by overseeing the Digital Lending Platform strategy. Lead competitive analysis, guide agile teams on business design, and ensure the platform's roadmap aligns with market needs a...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $267K *

Pioneer transformative change by leading technology process optimization, ensuring operational transparency, and fostering collaboration across teams. Drive efficiency and improve control within a glo...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$120K - $145K *

Drive innovative strategies and operational excellence in a dynamic creative studio, leading a multidisciplinary team to deliver high-quality assets that engage healthcare professionals and patients w...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead the evolution of a dynamic internal agency, driving innovative design strategies and managing a multidisciplinary creative team to deliver impactful assets that engage healthcare professionals an...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Shape the future of connected workflows by leading integration across product lines, driving value for healthcare providers through strategic collaboration and effective roadmap execution while empowe...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Join a team that's optimizing distribution operations across the Americas. Lead strategic initiatives for multiple centers, ensuring operational excellence, safety, and customer satisfaction while dri...

3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$109K - $116K *

Lead critical engineering initiatives to ensure seamless data center operations 24/7. Collaborate with a dynamic team to execute maintenance, repairs, and monitoring while enhancing your technical ski...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Optimize critical infrastructure operations by ensuring seamless facility maintenance, supervising projects, and delivering exceptional support in a dynamic environment. Engage with cutting-edge syste...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$135K - $175K *

Lead the strategic direction and implementation of quality assurance and control processes across various projects, ensuring compliance, risk management, and improvement in construction quality standa...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$180K - $303K *

Empower customer-facing teams as you design and scale a global enablement strategy that enhances sales productivity and supports our expanding product portfolio. Drive excellence and leverage insights...

San Francisco, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $303K *

Drive the charge in building and scaling the global enablement function, enhancing team capabilities and productivity for customer-facing organizations in a high-growth SaaS environment...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Accelerate progress at the forefront of IT systems administration by ensuring optimal performance, security, and reliability of the IT infrastructure, including Microsoft 365 and Azure services, while...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.