Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$110K - $150K *

Champion innovative marketing strategies to enhance proposals and presentations, collaborating with senior management to drive success in the San Diego and Los Angeles regions while managing multiple...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$78K - $102K *

Support business operations by implementing and troubleshooting technology systems across various locations. Engage with teams to enhance processes and provide training, ensuring effective use of appl...

3 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$108K - $130K *

Take ownership of complex projects, driving cross-departmental collaboration and ensuring timely, budget-compliant delivery through expert leadership and stakeholder engagement...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$86K - $133K *

Drive maintenance excellence by leading teams to ensure safe, efficient operations. Oversee compliance, resource management, and continuous improvement initiatives to enhance equipment reliability and...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Explore a pivotal leadership role driving project delivery and portfolio management for mission-critical space defense initiatives, ensuring successful execution and collaboration across multidiscipli...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Oversee the design and maintenance of core infrastructure systems, ensuring stability, security, and scalability. Deliver advanced troubleshooting, manage projects efficiently, and enhance operational...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a team that leads and manages complex low voltage security projects from planning to execution while ensuring high standards of quality and client satisfaction in a dynamic environment...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Champion new business program growth by leading capture strategies and execution. Oversee portfolio management across development and sustainment phases, driving performance, efficiency, and continuou...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$114K - $190K *

Lead the charge in defining and executing strategies for data center applications, driving growth through innovative solutions that enhance reliability and efficiency across critical infrastructure an...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a dynamic team to lead complex fiber optic network projects, ensuring timely delivery and operational excellence. Collaborate with internal teams and stakeholders to drive project success from in...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$200K - $300K *

Optimize revenue growth and market positioning by leading business development, account management, and marketing initiatives. Mentor a high-performing team to enhance long-term client relationships a...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$200K - $300K *

Elevate company growth by leading strategic initiatives in sales and marketing, developing key partnerships, and managing client relationships to drive revenue in the solar and renewable energy sector...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K *

Contribute to pivotal administrative functions for a Navy Program Office, ensuring seamless operations, efficient communication, and accurate record management while utilizing advanced Microsoft Offic...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead mechanical service projects from planning to closeout, ensuring timely, safe, and efficient execution. Collaborate with teams, manage budgets, and maintain customer relationships while upholding...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $207K *

Lead the charge in developing and managing a comprehensive vendor program, ensuring alignment with corporate objectives and compliance with regulations while driving process improvements and fostering...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$147K - $207K *

Join a team that's driving vendor program excellence by managing risk, enhancing processes, and ensuring compliance across functions. Lead strategic initiatives and foster a culture of accountability...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$57K - $118K *

Make your mark at a dynamic data center, overseeing hardware maintenance, mentoring technicians, and ensuring operational excellence. Collaborate across teams to enhance system reliability and drive c...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Empower your career by overseeing critical data center operations, managing incidents, and ensuring compliance with safety protocols. Collaborate with teams to enhance service delivery and mentor juni...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $220K *

Shape the future of product strategy by leading complex client engagements, managing the full product lifecycle, driving cross-functional alignment, and mentoring teams to deliver impactful solutions...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team as a hands-on leader driving sales strategy, coaching professionals, and fostering client relationships to achieve sustainable revenue growth in financial services and insurance ma...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Lead transformative sales strategies and initiatives to enhance effectiveness, drive growth, and foster a high-performance culture. Collaborate with senior leaders to optimize processes and develop sc...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Empower sales teams by developing strategic initiatives that enhance effectiveness, drive growth, and foster a high-performance culture. Collaborate with leaders to optimize processes and tools, ensur...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Drive sales excellence and business development by creating strategic frameworks, enhancing sales effectiveness, and fostering leadership capabilities to achieve growth objectives and improve organiza...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Unlock your potential by leading a dynamic Technical Department, ensuring compliance with environmental regulations while mentoring staff and managing projects to achieve corporate sustainability goal...

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.