Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$120K - $145K *

Drive your career with a senior IT Manager role overseeing infrastructure, systems, and teams. Lead strategic planning, manage operations, and ensure cybersecurity compliance while aligning IT resourc...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower organizational growth by leading talent development initiatives that align learning strategies with business goals, fostering a culture of continuous improvement and collaboration across teams...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Engage in shaping regulatory strategies by leading state and federal initiatives. Drive compliance, manage teams, and represent the company effectively in complex proceedings, ensuring alignment with...

3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Take ownership of complex enterprise networking challenges, leading advanced troubleshooting, security management, and performance optimization. Mentor junior engineers while driving improvements in n...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join us to tackle complex enterprise networking challenges, leading incident resolution and optimizing network performance. You'll mentor junior engineers while enhancing security and reliability in a...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Optimize our global sales operating system to enhance consistency, visibility, and performance across all business lines. Influence leaders, implement methodologies, and drive adoption of tools to sup...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Drive a high-performing regional support team, mentoring talent, managing incidents, and scaling operations through AI adoption to enhance customer experience and efficiency in a collaborative environ...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Empower innovation by leading quoting projects for advanced packaging systems, collaborating with cross-functional teams to deliver accurate cost reports, technical proposals, and system designs that...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$155K - $185K *

Unlock potential by leading product development and market strategy in a fast-paced advertising tech environment. Drive innovation while ensuring data integrity and seamless integration for unique cus...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of projects by leading cross-functional teams, ensuring timely, on-budget delivery with robust planning and execution. Your expertise will drive communication and collaboration to ach...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Innovate and lead a dynamic team in developing AI-assisted testing solutions for a complex IoT platform. Drive quality engineering transformation through automation and collaboration, ensuring high pr...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Support strategic initiatives by managing complex logistics and integration projects, leveraging extensive technical expertise while ensuring timely completion and operational efficiency in mission-cr...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $199K *

Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...

North Carolina, USRemote

2 days ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...

New York City, NYRemote

4 days ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Lead strategic initiatives for global clients, driving growth and retention through trusted relationships and innovative solutions. Collaborate across teams to maximize client value and achieve sales...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Lead the charge in optimizing IT delivery by translating business needs into prioritized IT initiatives, improving communication between teams, and ensuring effective portfolio management across all o...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$95K - $115K *

Lead the design and maintenance of building systems in a manufacturing environment, ensuring safety, compliance, and operational efficiency. Manage facility projects and contractor relationships to en...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing plant reliability and efficiency. Lead improvement projects, provide technical support, and utilize advanced monitoring tools to optimize operations in a dyna...

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$183K - $330K *

Drive your career with a strategic role overseeing CMC plans across therapeutic areas, facilitating seamless integration of program strategies and ensuring alignment with regulatory standards, while l...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Shape the future of product excellence by leading operational alignment, enhancing team delivery, and driving go-to-market execution. Collaborate with engineering and stakeholders to ensure seamless e...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$150K - $180K *

Join a team that's driving innovation in technology leadership. Manage and develop engineering teams to deliver high-quality solutions, ensuring adherence to architecture standards while fostering col...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $220K *

Lead the charge in global data center operations, overseeing infrastructure deployment and lifecycle management. Drive program excellence, vendor coordination, and operational readiness to ensure high...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive field support operations and remote dispatch oversight, managing ticket lifecycles and SLA compliance while coaching technicians and maintaining customer communications effectively...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $180K *

Transform product strategy into market-ready offerings, ensuring clarity, value, and delivery standards. Collaborate cross-functionally to enhance client and member experiences while managing pricing...

Today

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Unlock operational excellence by leading manufacturing processes, ensuring safety, quality, and timely delivery. Collaborate across functions to drive continuous improvement and cost efficiency while...

3 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.