Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$180K - $220K *

Lead the global Hot Tapping and Isolation business line, driving strategic growth and profitability while inspiring cross-functional teams and fostering a strong safety and quality culture across mult...

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$90K - $110K *

Lead the charge in managing IT infrastructure projects, transforming high-level scope into actionable plans while ensuring budget, schedule, and quality objectives are met throughout the project lifec...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive your career with a senior IT Manager role overseeing infrastructure, systems, and teams. Lead strategic planning, manage operations, and ensure cybersecurity compliance while aligning IT resourc...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower organizational growth by leading talent development initiatives that align learning strategies with business goals, fostering a culture of continuous improvement and collaboration across teams...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Engage in shaping regulatory strategies by leading state and federal initiatives. Drive compliance, manage teams, and represent the company effectively in complex proceedings, ensuring alignment with...

3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Take ownership of complex enterprise networking challenges, leading advanced troubleshooting, security management, and performance optimization. Mentor junior engineers while driving improvements in n...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join us to tackle complex enterprise networking challenges, leading incident resolution and optimizing network performance. You'll mentor junior engineers while enhancing security and reliability in a...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Optimize our global sales operating system to enhance consistency, visibility, and performance across all business lines. Influence leaders, implement methodologies, and drive adoption of tools to sup...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Drive a high-performing regional support team, mentoring talent, managing incidents, and scaling operations through AI adoption to enhance customer experience and efficiency in a collaborative environ...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Elevate customer engagement by leveraging technical expertise in composite materials. Drive growth through strong relationships with aerospace OEMs, solving complex challenges and optimizing applicati...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$70K - $95K *

Empower innovation by leading quoting projects for advanced packaging systems, collaborating with cross-functional teams to deliver accurate cost reports, technical proposals, and system designs that...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$155K - $185K *

Unlock potential by leading product development and market strategy in a fast-paced advertising tech environment. Drive innovation while ensuring data integrity and seamless integration for unique cus...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Shape the future of projects by leading cross-functional teams, ensuring timely, on-budget delivery with robust planning and execution. Your expertise will drive communication and collaboration to ach...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Support strategic initiatives by managing complex logistics and integration projects, leveraging extensive technical expertise while ensuring timely completion and operational efficiency in mission-cr...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $199K *

Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...

North Carolina, USRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...

New York City, NYRemote

4 days ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Lead strategic initiatives for global clients, driving growth and retention through trusted relationships and innovative solutions. Collaborate across teams to maximize client value and achieve sales...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Lead the charge in optimizing IT delivery by translating business needs into prioritized IT initiatives, improving communication between teams, and ensuring effective portfolio management across all o...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Join a team that's dedicated to enhancing plant reliability and efficiency. Lead improvement projects, provide technical support, and utilize advanced monitoring tools to optimize operations in a dyna...

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$183K - $330K *

Drive your career with a strategic role overseeing CMC plans across therapeutic areas, facilitating seamless integration of program strategies and ensuring alignment with regulatory standards, while l...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Shape the future of product excellence by leading operational alignment, enhancing team delivery, and driving go-to-market execution. Collaborate with engineering and stakeholders to ensure seamless e...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$150K - $180K *

Join a team that's driving innovation in technology leadership. Manage and develop engineering teams to deliver high-quality solutions, ensuring adherence to architecture standards while fostering col...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $220K *

Lead the charge in global data center operations, overseeing infrastructure deployment and lifecycle management. Drive program excellence, vendor coordination, and operational readiness to ensure high...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive field support operations and remote dispatch oversight, managing ticket lifecycles and SLA compliance while coaching technicians and maintaining customer communications effectively...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $180K *

Transform product strategy into market-ready offerings, ensuring clarity, value, and delivery standards. Collaborate cross-functionally to enhance client and member experiences while managing pricing...

Today

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.