Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$100K - $120K *

Engage in building and shipping full-stack applications using modern technologies. Collaborate with customers and stakeholders to shape AI-driven solutions, ensuring a user-centered approach and compl...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Manage the configuration and administration of our quote-to-cash platform, enhancing DealHub and Salesforce systems to optimize business operations. Collaborate to design robust workflows, governance...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion advanced IT support and systems administration, guiding teams to resolve complex issues while enhancing client environments. Collaborate on infrastructure and cloud initiatives, ensuring top...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $145K *

Lead market engineering initiatives by analyzing data, improving systems, and facilitating cross-department projects. Drive software changes and mentor staff while ensuring optimal market operations a...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$205K - $220K *

Lead the charge in transforming operational excellence across North America. This strategic role requires expert decision-making to align engineering, financial planning, and workforce capability with...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Transform your career by driving strategic operational excellence and initiatives across North America. In this senior role, leverage your expertise to influence critical decisions impacting reliabili...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Engage in shaping enterprise operational excellence strategies across North America. Leverage expertise to drive critical initiatives, evaluate priorities, and optimize decision frameworks for operati...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Partner with us to drive Enterprise Operational Excellence across North America. As a Senior Director, you will shape strategic choices in operations and engineering, ensuring reliability and scalabil...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Elevate organizational excellence by connecting operations, engineering, and strategic initiatives to enhance North America’s mission-critical capabilities. Influence decision-making through expert in...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Champion operational excellence by shaping strategic initiatives to enhance reliability and readiness within the North American portfolio, influencing enterprise decisions while navigating complex cro...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Drive strategic operational excellence initiatives across North America by integrating engineering, financial planning, and partner strategies to enhance reliability, scalability, and performance with...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Lead the charge in optimizing enterprise operational excellence by driving strategic initiatives across North America. Collaborate with senior leadership to enhance data center reliability and perform...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Drive Enterprise Operational Excellence by shaping strategic operations across North America. Connect engineering, financial, and partner strategies to enhance reliability, readiness, and long-term po...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Drive customer success by bridging operations and engineering in a hands-on role. Troubleshoot complex issues, support integrations, and prototype new capabilities for connected automation systems, en...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$235K - $294K *

Lead and mentor a high-performing design team, driving product design strategy and delivering user-centric solutions. Collaborate with stakeholders to enhance customer experiences and foster a culture...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Elevate product strategy and management by leading a dynamic team to drive customer-focused innovation, market validation, and strategic growth initiatives, ensuring alignment with business objectives...

Kanata, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$341K - $409K *

Unlock the potential of physical operations by leading a high-performing sales team. Drive strategic initiatives, coach managers, and foster a culture of growth and collaboration while delivering impa...

CanadaRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $180K *

Bring your expertise to our global support team, ensuring system reliability and performance in market-data and order-entry solutions for financial institutions. You'll drive client onboarding and col...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $198K *

Drive project execution excellence by leading a team of Design Project Managers, ensuring timely delivery and alignment with customer requirements while optimizing resources and managing risks across...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $198K *

Transform project execution by leading a team of Design Project Managers to ensure timely, budget-compliant delivery of engineering projects while driving continuous improvement and alignment across d...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform customer relationships by leading a matrixed team to drive strategic direction, operational excellence, and business development within a high-impact Cable Backplane Business Unit...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $280K *

Champion impactful communication strategies that drive growth and engagement across global teams. Collaborate with senior leadership to enhance reputation and influence, ensuring alignment with busine...

5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Optimize production workflows by managing complex audiovisual localization projects, coordinating teams, and ensuring timely delivery across multiple markets while mentoring fellow Producers and enhan...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Champion project execution and bid preparation, ensuring quality, safety, and compliance. Collaborate with teams to manage costs and deadlines while fostering customer satisfaction and mentoring staff...

Delta, BCIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Manage and oversee multiple construction projects, ensuring quality, safety, and compliance. Collaborate with project managers and stakeholders while driving project success through effective leadersh...

Mississauga, ONIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.