Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$131K - $176K *

Shape the future of sales excellence by owning end-to-end seller experiences. You’ll optimize workflows, create impactful solutions, and directly influence our revenue systems through innovative produ...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $215K *

Join the charge in shaping robust web infrastructure as a Mid-Level Systems Administrator, where you'll manage Linux servers and AWS, troubleshoot applications, and collaborate across teams to ensure...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$189K - $231K *

Drive innovative benefits and wellbeing strategies by leveraging data analytics and AI. Lead a high-performing team, manage vendor relationships, and enhance associate experiences while ensuring compl...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Healthcare

$171K - $299K *

Join a team that's driving growth in the Microsoft Cloud & AI Alliance. Lead strategic initiatives, manage key partnerships, and oversee a high-performing team to deliver innovative solutions and meas...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$171K - $299K *

Transform the Microsoft alliance landscape by leading strategic initiatives, driving growth in cloud solutions, and managing cross-functional teams to deliver on joint commitments and innovative offer...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$220K - $260K *

Engage in defining and driving go-to-market strategies for AI solutions. Collaborate cross-functionally to enhance product positioning, launch new initiatives, and leverage market insights to reinforc...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$210K - $285K *

Elevate global technical sales strategy and execution by leading specialized teams that drive revenue and innovation. Transform organizations into a cohesive, scalable force that enhances client engag...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Take ownership of the product development pipeline, driving innovation from concept to launch. Collaborate with cross-functional teams to deliver 10+ new SKUs annually, ensuring compliance and retail...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$83K - $127K *

Transform the service desk function by leading a dynamic team, optimizing technology support, and driving continuous improvement initiatives to enhance member experience across multiple locations...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in optimizing service desk operations, enhancing team member experience and technology support across global locations. Drive automation and continuous improvement initiatives while de...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in enhancing service desk operations, focusing on team development, strategy, and automation while ensuring a high-quality technology support experience for team members across various...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Drive a service desk transformation by leading operations and enhancing the team member experience through strategic AI integration, performance management, and development across multiple locations f...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Unlock your leadership potential by guiding a global service desk team, enhancing technology support strategies, and driving continuous improvements through automation and data insights for an excepti...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Lead the charge in optimizing service desk operations, technology lifecycle, and team experience. Foster cross-functional collaboration while leveraging AI and automation to enhance service quality an...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$183K - $260K *

Join a team that's redefining the digital landscape by leading engineering efforts. You'll drive technical strategy, mentor talent, and ensure operational excellence while collaborating with cross-fun...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$135K - $160K *

Lead the charge in engineering excellence by managing complex projects, mentoring teams, and driving innovative technology implementations. Ensure sustainable operations while aligning with business o...

Georgia, USRemote

Reposted today

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Lead strategic planning and execution across complex, cross-organizational engineering initiatives, enhancing release predictability and operational discipline while collaborating with senior leadersh...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Elevate our engineering efficiency by leading comprehensive planning and execution across multifaceted, cross-organizational programs, ensuring release predictability and visibility through expert tec...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Drive excellence in IT support by managing a centralized Helpdesk team, ensuring quality service for behavioral healthcare facilities, and enhancing operational efficiency alongside clinical systems l...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Engage in building and shipping full-stack applications using modern technologies. Collaborate with customers and stakeholders to shape AI-driven solutions, ensuring a user-centered approach and compl...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Manage the configuration and administration of our quote-to-cash platform, enhancing DealHub and Salesforce systems to optimize business operations. Collaborate to design robust workflows, governance...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion advanced IT support and systems administration, guiding teams to resolve complex issues while enhancing client environments. Collaborate on infrastructure and cloud initiatives, ensuring top...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $145K *

Lead market engineering initiatives by analyzing data, improving systems, and facilitating cross-department projects. Drive software changes and mentor staff while ensuring optimal market operations a...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$205K - $220K *

Lead the charge in transforming operational excellence across North America. This strategic role requires expert decision-making to align engineering, financial planning, and workforce capability with...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$205K - $220K *

Transform your career by driving strategic operational excellence and initiatives across North America. In this senior role, leverage your expertise to influence critical decisions impacting reliabili...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.