Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Principal Business Technology Product Manager
$131K - $176K *
Shape the future of sales excellence by owning end-to-end seller experiences. You’ll optimize workflows, create impactful solutions, and directly influence our revenue systems through innovative produ...
Reposted 2 weeks ago
$100K - $215K *
Join the charge in shaping robust web infrastructure as a Mid-Level Systems Administrator, where you'll manage Linux servers and AWS, troubleshoot applications, and collaborate across teams to ensure...
4 weeks ago
$189K - $231K *
Drive innovative benefits and wellbeing strategies by leveraging data analytics and AI. Lead a high-performing team, manage vendor relationships, and enhance associate experiences while ensuring compl...
Reposted 3 days ago
$171K - $299K *
Join a team that's driving growth in the Microsoft Cloud & AI Alliance. Lead strategic initiatives, manage key partnerships, and oversee a high-performing team to deliver innovative solutions and meas...
1 week ago
$171K - $299K *
Transform the Microsoft alliance landscape by leading strategic initiatives, driving growth in cloud solutions, and managing cross-functional teams to deliver on joint commitments and innovative offer...
1 week ago
Sr. Director, Product Marketing - Cresta Agents
$220K - $260K *
Engage in defining and driving go-to-market strategies for AI solutions. Collaborate cross-functionally to enhance product positioning, launch new initiatives, and leverage market insights to reinforc...
Reposted 3 weeks ago
Senior Director, Customer Innovation
$210K - $285K *
Elevate global technical sales strategy and execution by leading specialized teams that drive revenue and innovation. Transform organizations into a cohesive, scalable force that enhances client engag...
3 weeks ago
Senior Manager of Product Development
$130K - $160K *
Take ownership of the product development pipeline, driving innovation from concept to launch. Collaborate with cross-functional teams to deliver 10+ new SKUs annually, ensuring compliance and retail...
1 week ago
$83K - $127K *
Transform the service desk function by leading a dynamic team, optimizing technology support, and driving continuous improvement initiatives to enhance member experience across multiple locations...
3 weeks ago
$83K - $127K *
Lead the charge in optimizing service desk operations, enhancing team member experience and technology support across global locations. Drive automation and continuous improvement initiatives while de...
3 weeks ago
$83K - $127K *
Lead the charge in enhancing service desk operations, focusing on team development, strategy, and automation while ensuring a high-quality technology support experience for team members across various...
3 weeks ago
$83K - $127K *
Drive a service desk transformation by leading operations and enhancing the team member experience through strategic AI integration, performance management, and development across multiple locations f...
4 weeks ago
$83K - $127K *
Unlock your leadership potential by guiding a global service desk team, enhancing technology support strategies, and driving continuous improvements through automation and data insights for an excepti...
4 weeks ago
$83K - $127K *
Lead the charge in optimizing service desk operations, technology lifecycle, and team experience. Foster cross-functional collaboration while leveraging AI and automation to enhance service quality an...
4 weeks ago
$183K - $260K *
Join a team that's redefining the digital landscape by leading engineering efforts. You'll drive technical strategy, mentor talent, and ensure operational excellence while collaborating with cross-fun...
2 weeks ago
$135K - $160K *
Lead the charge in engineering excellence by managing complex projects, mentoring teams, and driving innovative technology implementations. Ensure sustainable operations while aligning with business o...
Reposted today
Director, Technical Program Management
$150K - $180K *
Lead strategic planning and execution across complex, cross-organizational engineering initiatives, enhancing release predictability and operational discipline while collaborating with senior leadersh...
3 weeks ago
Director, Technical Program Management
$150K - $180K *
Elevate our engineering efficiency by leading comprehensive planning and execution across multifaceted, cross-organizational programs, ensuring release predictability and visibility through expert tec...
3 weeks ago
$80K - $95K *
Drive excellence in IT support by managing a centralized Helpdesk team, ensuring quality service for behavioral healthcare facilities, and enhancing operational efficiency alongside clinical systems l...
3 weeks ago
$100K - $120K *
Engage in building and shipping full-stack applications using modern technologies. Collaborate with customers and stakeholders to shape AI-driven solutions, ensuring a user-centered approach and compl...
3 weeks ago
$100K - $120K *
Manage the configuration and administration of our quote-to-cash platform, enhancing DealHub and Salesforce systems to optimize business operations. Collaborate to design robust workflows, governance...
3 weeks ago
$110K - $130K *
Champion advanced IT support and systems administration, guiding teams to resolve complex issues while enhancing client environments. Collaborate on infrastructure and cloud initiatives, ensuring top...
2 weeks ago
Lead Engineer - Market Support
$112K - $145K *
Lead market engineering initiatives by analyzing data, improving systems, and facilitating cross-department projects. Drive software changes and mentor staff while ensuring optimal market operations a...
3 weeks ago
Senior Director, Operations Engineering Strategic Initiatives, NA
$205K - $220K *
Lead the charge in transforming operational excellence across North America. This strategic role requires expert decision-making to align engineering, financial planning, and workforce capability with...
2 weeks ago
Senior Director, Operations Engineering Strategic Initiatives, NA
$205K - $220K *
Transform your career by driving strategic operational excellence and initiatives across North America. In this senior role, leverage your expertise to influence critical decisions impacting reliabili...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.