Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$160K - $200K *

Lead a high-impact Forward Deployed Engineering team, driving complex enterprise implementations and ensuring delivery excellence. Manage operations, scale talent, and maintain hands-on involvement in...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $100K *

Lead product development and enhance feature delivery, ensuring effective backlog management and prioritization to maximize product value in an evolving B2B SaaS environment. Collaborate across teams...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Transform quality management across operations as you lead continuous improvement initiatives and ensure compliance with standards, driving customer satisfaction and profitability while collaborating...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$76K - $141K *

Join a dynamic team as you lead training initiatives, develop talent, and enhance operational excellence in manufacturing. Drive workforce capability and ensure compliance while fostering a culture of...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $100K *

Advance your career by leading engineering projects, ensuring timely delivery, quality, and cost-effectiveness while collaborating with teams and stakeholders to achieve business objectives and enhanc...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Join a dynamic team to lead product development from discovery to MVP launch. Harness user insights and engineering collaboration to shape a thriving marketplace experience, balancing strategy with ag...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$73K - $105K *

Contribute to the product vision and strategy, enhance customer satisfaction, and drive revenue through effective collaboration with cross-functional teams in a dynamic sales environment focused on PC...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K *

Champion operational excellence by leading production teams, driving continuous improvement, and ensuring safety compliance. Engage in budget development and enhance productivity while fostering a pos...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K *

Lead the charge in optimizing production operations, ensuring safety, quality, and efficiency while managing a dynamic team. Drive continuous improvement initiatives and collaborate across departments...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $155K *

Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$226K - $318K *

Elevate video coding technologies by innovating algorithms, collaborating globally, and leading in standard development. This role focuses on high-level syntax, systems protocols, and contributing to...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $180K *

Champion cross-functional excellence by driving strategic software portfolio initiatives, aligning teams, and ensuring accountability for measurable business outcomes...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Elevate project delivery by leading cross-functional teams in Interactive Response Technology, ensuring client satisfaction and timely execution while managing risks and fostering continuous improveme...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Drive platform strategy and technical excellence by leading product ownership, managing cross-application coordination, and ensuring alignment with business goals. Collaborate with engineering teams t...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$155K - $195K *

Advance your career by leading innovative benefits programs that enhance employee experience and drive organizational success. Manage strategies across a large workforce while partnering with key stak...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$90K - $100K *

Champion excellence in executive search by leading market mapping, building strong candidate pipelines, and conducting first-round interviews in a collaborative team environment. Your contributions dr...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$120K - $145K *

Lead and optimize manufacturing processes across multiple sites, driving operational excellence and continuous improvement. Collaborate with cross-functional teams to enhance efficiency, reliability...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Join a team that's shaping the future of hotel renovations by overseeing and managing field operations, ensuring quality and safety on dynamic construction projects while collaborating with subcontrac...

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$126K - $264K *

Take ownership of the Global Physical Security operations, leading teams and managing security programs for hyperscale data centers. Ensure compliance, crisis management, and high-quality service deli...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $85K *

Lead the charge in site-level quality initiatives, ensuring compliance with ISO, GMP, and customer requirements while driving continuous improvement across processes, products, and the Quality Managem...

4 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$150K - $180K *

Lead the ETF Clearing business, driving strategy, product innovation, and client engagement while ensuring operational excellence and risk management. Collaborate across teams to enhance service deliv...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Champion the future of ETF Clearing by leading product strategy, enhancing client engagement, and driving operational excellence. Leverage your expertise to innovate and ensure market resiliency while...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Join us in leading the ETF Clearing business, driving strategy, product innovation, and operational excellence. You'll oversee product management, enhance client engagement, and ensure market resilien...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.