Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$204K - $270K *

Champion strategic execution in a dynamic R&D environment, translating complex diagnostics initiatives into actionable plans. Drive operational excellence and data-driven decision-making to enhance in...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$204K - $270K *

Drive strategic execution by translating Diagnostics 2.0 into actionable plans, ensuring alignment across R&D initiatives, and fostering data-driven decision-making to enhance operational efficiency a...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$185K - $210K *

Lead major data center fit-out projects, overseeing design, construction, and delivery to ensure successful and timely customer deployments. Collaborate with internal teams to drive operational excell...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Transform client experiences by leading technical implementation strategies for mid-market and enterprise organizations. Drive successful launches, manage a dynamic team, and create effective processe...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Pioneer innovative automation solutions in manufacturing to enhance efficiency, reduce manual tasks, and lead cross-functional teams in technological advancements across operations, maintenance, and p...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $125K *

Join a team that's dedicated to enhancing the customer experience through strategic vendor management and operational excellence. Lead initiatives that drive performance, compliance, and continuous im...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Lead the charge in successful turnkey construction projects, overseeing high voltage electrical substations, transmission, and distribution lines. Ensure timely execution, quality standards, and budge...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Transform operations by leading project management efforts to enhance organizational effectiveness, streamline processes, and foster collaboration among departments to drive continuous improvement and...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $170K *

Unlock potential by managing and expanding relationships with consultants in healthcare to drive business growth. Cultivate partnerships, enhance market presence, and collaborate with internal teams t...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$226K - $339K *

Lead the product marketing strategy for a key technology portfolio, driving go-to-market initiatives and cross-functional collaboration to enhance application delivery and security solutions in a dyna...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Shape the future of manufacturing by overseeing a skilled team, ensuring efficient operations, safety, and alignment across engineering and shop activities. Drive continuous improvement and foster a c...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$82K - $120K *

Empower operational excellence by leading a dynamic 24x7 support team. Drive performance, enhance ITIL processes, and ensure strategic customer communication, all while fostering a collaborative envir...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $120K *

Oversee and optimize customer support operations, managing team performance and adherence to SLAs while driving process enhancements to ensure exceptional service delivery in a dynamic, 24/7 environme...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$118K - $128K *

Drive program success by leading planning, execution, and coordination within the Fire Control organization, integrating Earned Value Management and stakeholder collaboration to achieve objectives and...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$210K - $247K *

Lead the charge in defining and executing a global marketing strategy for innovative data center solutions, driving demand generation and positioning Supermicro as a total solutions provider across di...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower quality excellence by leading compliance, audits, and continuous improvement initiatives across multiple programs, ensuring effective implementation of quality management systems and customer...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $180K *

Lead a team to deliver mechanical engineering solutions for complex semiconductor projects. Oversee project planning, client relations, and budget management while ensuring high-quality execution and...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Contribute to seamless product transfers from internal to contract manufacturing, leading cross-functional teams to ensure quality, cost, and delivery goals are met while establishing scalable operati...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a dynamic team to optimize and validate processes for commercial products, ensuring compliance and efficiency. Leverage your technical expertise in pharmaceutical manufacturing to drive innovatio...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's focused on driving revenue growth through innovative strategies. In this dynamic role, you'll manage the complete sales cycle, guiding customers through complex cybersecurity challe...

Toronto, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Unlock the potential of your career by leading our DevOps strategy, managing cloud infrastructure, and driving automation. Collaborate with teams to enhance performance and security while fostering a...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Transform software delivery by leading a skilled team in the execution of DevOps strategies, driving automation, and optimizing cloud infrastructure for performance, security, and resilience across or...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Transform enterprise technology strategy to drive growth and innovation. Collaborate with leadership to enhance operational efficiency and ensure scalable, secure technology solutions across the organ...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Grow your leadership skills by owning P&L and driving business success. Collaborate with teams to implement processes, enhance performance, and expand service offerings in a dynamic environment focuse...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $200K *

Lead a high-impact Forward Deployed Engineering team, driving complex enterprise implementations and ensuring delivery excellence. Manage operations, scale talent, and maintain hands-on involvement in...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.