Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$150K - $180K *

Shape the future of sales in construction technology, driving strategy, and managing key relationships. Lead and develop the sales team to optimize performance, profitability, and market growth while...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$165K - $200K *

Elevate sales performance by driving strategic growth and leadership within a dynamic sales team. Oversee business plans, manage P&L, and nurture key industry relationships to enhance market presence...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead a team to deliver mechanical engineering solutions for complex semiconductor projects. Oversee project planning, client relations, and budget management while ensuring high-quality execution and...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Contribute to seamless product transfers from internal to contract manufacturing, leading cross-functional teams to ensure quality, cost, and delivery goals are met while establishing scalable operati...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a dynamic team to optimize and validate processes for commercial products, ensuring compliance and efficiency. Leverage your technical expertise in pharmaceutical manufacturing to drive innovatio...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's focused on driving revenue growth through innovative strategies. In this dynamic role, you'll manage the complete sales cycle, guiding customers through complex cybersecurity challe...

Toronto, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Unlock the potential of your career by leading our DevOps strategy, managing cloud infrastructure, and driving automation. Collaborate with teams to enhance performance and security while fostering a...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Transform software delivery by leading a skilled team in the execution of DevOps strategies, driving automation, and optimizing cloud infrastructure for performance, security, and resilience across or...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Transform enterprise technology strategy to drive growth and innovation. Collaborate with leadership to enhance operational efficiency and ensure scalable, secure technology solutions across the organ...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Grow your leadership skills by owning P&L and driving business success. Collaborate with teams to implement processes, enhance performance, and expand service offerings in a dynamic environment focuse...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $200K *

Lead a high-impact Forward Deployed Engineering team, driving complex enterprise implementations and ensuring delivery excellence. Manage operations, scale talent, and maintain hands-on involvement in...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $100K *

Lead product development and enhance feature delivery, ensuring effective backlog management and prioritization to maximize product value in an evolving B2B SaaS environment. Collaborate across teams...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Transform quality management across operations as you lead continuous improvement initiatives and ensure compliance with standards, driving customer satisfaction and profitability while collaborating...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$76K - $141K *

Join a dynamic team as you lead training initiatives, develop talent, and enhance operational excellence in manufacturing. Drive workforce capability and ensure compliance while fostering a culture of...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $100K *

Advance your career by leading engineering projects, ensuring timely delivery, quality, and cost-effectiveness while collaborating with teams and stakeholders to achieve business objectives and enhanc...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Join a dynamic team to lead product development from discovery to MVP launch. Harness user insights and engineering collaboration to shape a thriving marketplace experience, balancing strategy with ag...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$73K - $105K *

Contribute to the product vision and strategy, enhance customer satisfaction, and drive revenue through effective collaboration with cross-functional teams in a dynamic sales environment focused on PC...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K *

Champion operational excellence by leading production teams, driving continuous improvement, and ensuring safety compliance. Engage in budget development and enhance productivity while fostering a pos...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K *

Lead the charge in optimizing production operations, ensuring safety, quality, and efficiency while managing a dynamic team. Drive continuous improvement initiatives and collaborate across departments...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $155K *

Grow strategic partnerships with healthcare systems by driving consultative sales, enhancing client engagement, and expanding product adoption. Collaborate with cross-functional teams to ensure custom...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$226K - $318K *

Elevate video coding technologies by innovating algorithms, collaborating globally, and leading in standard development. This role focuses on high-level syntax, systems protocols, and contributing to...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $180K *

Champion cross-functional excellence by driving strategic software portfolio initiatives, aligning teams, and ensuring accountability for measurable business outcomes...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Elevate project delivery by leading cross-functional teams in Interactive Response Technology, ensuring client satisfaction and timely execution while managing risks and fostering continuous improveme...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.