Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$175K - $205K *

Drive strategic leadership in Employee Benefits design, ensuring competitive and compliant offerings that align with organizational goals. Collaborate with HR, Finance, and vendors across multiple reg...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$225K - $250K *

Join a team dedicated to ensuring timely, high-quality launches of enterprise partnerships. Lead multiple delivery pods, drive procedural improvements, and enhance project planning while collaborating...

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$225K - $250K *

Optimize enterprise partnership launches through strategic delivery pods, ensuring on-time and high-quality go-lives. Drive repeatable processes while collaborating with deployment teams and partners...

New York, NYRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$164K - $247K *

Drive the evolution of our design function, leading a multidisciplinary team to deliver innovative, client-focused creative solutions that enhance brand identity and support strategic business goals...

Waterloo, ONIn-Person

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$105K - $120K *

Engage in strategic leadership to elevate customer support operations, ensuring exceptional service delivery and compliance in a fast-paced healthcare environment. Drive team performance and enhance c...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Empower your career by leading a dedicated team in delivering exceptional custodial services. Drive operational excellence, build strong client relationships, and inspire diverse teams while shaping t...

Petawawa, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Unlock your potential as a strategic leader in facility management, overseeing custodial services and driving operational excellence. Enhance client relationships, lead high-performing teams, and ensu...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to delivering exceptional custodial services. Lead a talented Housekeeping team, engage with stakeholders, and enhance client satisfaction while managing operational excel...

Kelowna, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Lead a team in delivering high-quality custodial services across a vibrant post-secondary campus. Foster client relationships, ensure compliance, and drive operational excellence while advancing your...

Victoria, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $175K *

Lead the charge in enhancing IT support capabilities, fostering diversity, and developing a skilled team of Field Technicians and Helpdesk specialists to meet the evolving technology needs of a nation...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...

Indiana, USRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Join a team that's redefining implementation excellence by leading MiraCloud solutions. Drive client satisfaction, operational success, and profitability while mentoring Project Managers and enhancing...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...

New York, NYRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Empower client success by leading MiraCloud implementations, ensuring operational excellence, timely delivery, and profitability while developing project management practices and fostering strong stak...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead and innovate in the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Oversee project management practices, establish governance standards...

Edmonton, ABIn-Person

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to lead successful MiraCloud implementations, ensuring client satisfaction and operational excellence. Drive project management practices, oversee teams, and foster relationships w...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Join us to lead the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Oversee project management practices and foster relationships with stakeh...

Toronto, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead and ensure successful implementation of MiraCloud solutions, focusing on client satisfaction, operational excellence, and profitability while managing Project Managers and enhancing project manag...

Montreal, QCIn-Person

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Champion successful MiraCloud implementations, ensuring client satisfaction, operational excellence, and timely delivery. Lead project management practices while fostering relationships with stakehold...

Vancouver, BCIn-Person

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform the delivery landscape by leading MiraCloud implementations, ensuring client satisfaction and operational excellence while driving profitability and scaling project management practices acro...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$140K - $175K *

Lead the charge in shaping a high-performing IT support team, ensuring efficient operations and strategic direction across diverse locations. Drive team development and innovation to exceed technology...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$140K - $175K *

Lead the charge in building a high-performing IT team, enhancing service delivery, and implementing technology solutions that drive organizational success and innovation across diverse locations...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$140K - $175K *

Champion the development and leadership of IT support teams, ensuring exceptional service delivery and operational excellence to meet technological needs nationwide while promoting a culture of divers...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$140K - $175K *

Transform operational excellence by leading IT support teams, driving innovation, and ensuring top-notch service delivery across diverse locations to meet organizational technology needs effectively a...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$140K - $175K *

Transform IT service management by recruiting, developing, and leading a high-performing team of Field Technicians and Helpdesk staff, while ensuring the establishment of efficient processes and suppo...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.