Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$160K - $200K *

Elevate supplier management by leading strategic sourcing and governance. Drive collaboration with cross-functional teams to optimize vendor relationships and achieve enterprise objectives while manag...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $150K *

Join us to lead strategic operations and enhance customer experience across the Last Mile network. Drive performance improvements, manage claims, and implement scalable solutions while collaborating w...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$140K - $180K *

Shape the future of HR technology by leading the development of innovative applications that enhance talent acquisition, management, and development across the organization, driving both technical exc...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$108K - $130K *

Drive operational excellence by managing cross-functional teams in a dynamic manufacturing environment. Ensure compliance, foster a safety culture, and lead continuous improvement initiatives to enhan...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join our team to lead dynamic production operations in aerospace manufacturing. Drive efficiency, ensure compliance with quality standards, and foster continuous improvement while collaborating with c...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Accelerate strategic initiatives by leading program management efforts across multiple departments. Drive governance, optimize resources, and foster collaboration to achieve alignment with business ob...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Innovate enterprise-wide business transformation by leveraging advanced platforms and driving measurable outcomes. Collaborate with cross-functional teams to enhance operations and ensure compliance w...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $95K *

Join a team that's focused on delivering exceptional technical support. In this role, you'll assist users, troubleshoot issues, and enhance product knowledge while gaining insights into AI technologie...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $130K *

Unlock your potential as you empower IT operations, oversee systems performance, and manage a dedicated team in a dynamic environment focused on technological advancement and operational excellence. D...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Join a dynamic team as a strategic IT leader, driving digital transformation and technology solutions to enhance performance and customer experiences in a complex global organization. Collaborate with...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$145K - $175K *

Grow your career with a leadership role overseeing project development teams, driving solar and energy storage initiatives from concept to execution. Collaborate cross-functionally to ensure project s...

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Join our team to lead project management across diverse portfolios, owning P&L and ensuring client satisfaction. You'll develop PM teams, drive estimating discipline, and enhance value creation while...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Empower product development by leading a small team to build innovative software solutions. Collaborate with business owners to define requirements, manage budgets, and leverage AI tools for efficient...

6 days ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Oversee frontline IT support to enhance employee experience and service quality. Manage high-volume queries while ensuring effective issue resolution and operational discipline. Collaborate closely wi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$186K - $256K *

Drive strategic leadership for technical excellence in refining operations. Manage a global team of experts, enhance customer value, and ensure world-class service delivery while optimizing FCC techno...

Reposted today

  •   11 - 15 years exp.  •   Business Services

$280K - $385K *

Champion the development of a robust Detection and Response team, leading incident management and security strategies to protect sensitive data while fostering a culture of continuous improvement and...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$280K - $385K *

Elevate your career by leading a dynamic team focused on threat detection and incident response. Drive security strategies, enhance operational readiness, and protect sensitive data while fostering a...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$90K - $110K *

Optimize user terminal operations and provide tier 3 support. Collaborate with engineering teams for firmware updates, troubleshoot issues, and enhance system performance to ensure seamless satellite...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$272K - $408K *

Champion secure development and lead a talented team to drive product security initiatives, aligning engineering practices with business priorities while scaling automation and enhancing security stan...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$272K - $408K *

Drive product security excellence by leading a team to embed security into engineering, shaping architecture, and fostering high-quality security standards as we scale...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$125K - $150K *

Oversee North America's shared services functions, driving compliance, operational excellence, and process improvement while leading high-performing teams and supporting strategic initiatives for orga...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead client delivery and oversee project health while coaching a team of leaders. Drive operational excellence and build trusted client relationships to ensure satisfaction and growth across multiple...

Victoria, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$60K - $116K *

Lead the charge in ensuring medical equipment reliability, guiding a team to deliver optimal patient care through advanced diagnostics, training, and effective communication across departments...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Empower our team to drive cross-functional IT projects, ensuring timely delivery and stakeholder satisfaction. Collaborate with management to define project goals, manage resources, and enhance effici...

Today

  •   5 - 7 years exp.  •   Staffing

$88K - $105K *

Empower project success by leading cross-functional IT initiatives, managing scope, timelines, and stakeholder expectations. Drive collaboration and continuous improvement to enhance project delivery...

Today

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.