Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$230K - $297K *

Lead architecture and innovation for data center thermal solutions, optimizing performance through advanced cooling and power strategies in collaboration with AI customers and cross-functional teams...

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $150K *

Unlock potential by leading New Product Development initiatives, overseeing projects from conception to execution, and optimizing engineering teams to meet production goals while ensuring compliance a...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$160K - $200K *

Architect innovative data center design solutions, leading multidisciplinary teams from concept to completion. Ensure technical excellence, operational resilience, and cost efficiency while driving co...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$170K - $250K *

Help us build a high-performing infrastructure team that drives operational excellence and reliability. Lead a diverse group of engineers, manage budgets, and modernize technology while collaborating...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$170K - $250K *

Drive the future of infrastructure engineering by leading a high-performing team, optimizing operations, and ensuring reliability across data centers and cloud environments while collaborating with cr...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $190K *

Oversee and optimize enterprise systems to enhance administrative and research operations. Lead a team to integrate technology solutions, ensuring alignment with strategic goals while fostering innova...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $190K *

Optimize the enterprise systems landscape to enhance administrative and research operations. Lead a team to integrate modern solutions, ensuring reliability and alignment with strategic goals while dr...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform project delivery by leading a high-performing PMO, optimizing processes, and ensuring compliance with best practices while collaborating with executive leaders to meet client needs and drive...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Lead implementation projects by managing timelines, budgets, and deliverables, ensuring client satisfaction and adherence to standards. Collaborate cross-functionally to deliver software solutions in...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Elevate sales performance by developing and scaling a forward-thinking sales enablement strategy. Lead onboarding, ongoing skills enhancement, and sales methodology adherence while leveraging AI-drive...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform client relationships and fund operations by leading accounting, compliance, and reporting functions. Drive team performance and enhance brand reputation while ensuring client satisfaction an...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Transform client accounting and relationship management by leading fund operations, ensuring compliance, and enhancing client satisfaction through strategic oversight and innovative solutions...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead the enterprise order-to-install strategy, maximizing customer conversions and enhancing the installation experience. Collaborate across teams to identify friction points, drive improvements, and...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $180K *

Elevate cybersecurity by leading strategic initiatives to protect data and assets. Drive compliance, incident response, and employee training while collaborating across departments to ensure a secure...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $229K *

Lead the charge in strategic program management, transforming business growth into actionable global facility initiatives. Collaborate cross-functionally to ensure successful execution of large-scale...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Empower project delivery excellence by leading cross-functional teams, enhancing client satisfaction, and driving innovation in project management strategies to achieve organizational goals and improv...

6 days ago

  •   11 - 15 years exp.  •   Healthcare

$160K - $180K *

Drive the success of a dynamic Project Management team, overseeing diverse technology projects. Lead team development, ensure project performance, and implement scalable processes to support growth ac...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Optimize the Microsoft 365 environment by enhancing collaboration tools, ensuring security, and driving user adoption. This hands-on role involves administration, governance, and problem-solving to su...

Mississauga, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Business Services

$61K - $105K *

Tackle complex navigation challenges by leading testing and certification efforts for U.S. Navy ships. Collaborate with teams to analyze data, resolve technical issues, and enhance navigation systems...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Empower strategic relationships with third-party logistics partners, driving merchant adoption and revenue growth. Lead initiatives that foster integration and collaboration, shaping a thriving networ...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Drive sales excellence by leading a dynamic team in North America, optimizing performance, and developing strategic initiatives to enhance client solutions in the manufacturing sector...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion operational excellence by leading process design, quality assurance, and team engagement. Drive continuous improvement initiatives while ensuring compliance and customer satisfaction in a dyn...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $160K *

Empower large-scale customer projects by leading multi-workstream implementations. As a key facilitator, you will align stakeholders, manage risks, and ensure solutions meet success criteria within ag...

Florida, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$108K - $130K *

Join a team that provides strategic oversight for complex financial planning and scheduling, guiding projects through innovative solutions while leading a talented team and advising senior management...

Reposted 2 days ago

  •   15+ years exp.  •   Staffing

$160K - $190K *

Transform the future of AI infrastructure by leading operations and maintenance teams. Drive operational excellence and strategic initiatives while collaborating with cross-functional leaders to ensur...

1 week ago

  •   8 - 10 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.