Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$150K - $160K *

Empower large-scale customer projects by leading multi-workstream implementations. As a key facilitator, you will align stakeholders, manage risks, and ensure solutions meet success criteria within ag...

Florida, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$108K - $130K *

Join a team that provides strategic oversight for complex financial planning and scheduling, guiding projects through innovative solutions while leading a talented team and advising senior management...

Reposted 2 days ago

  •   15+ years exp.  •   Staffing

$95K - $110K *

Drive the evolution of IT support by enhancing employee technology experiences, managing vendor relationships, and implementing scalable solutions that ensure seamless operations and security across t...

Today

  •   Less than 5 years exp.  •   Food & Beverages

$85K - $95K *

Optimize your IT career by managing infrastructure and providing critical tech support while enhancing cybersecurity and user experiences across the organization. Join a dynamic environment and drive...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Pioneer innovative solutions as a Senior Manager in Deployed Engineering, leading hands-on deployments and building a high-performing team. Collaborate closely with customers and internal teams to dri...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform your career by leading a dynamic team in deploying innovative AI solutions for top audit firms. Engage directly with clients while building production code and shaping the future of audit te...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $186K *

Lead the charge in technical program management, guiding architectural initiatives and overseeing project managers. Foster collaboration across engineering, product, and business to streamline process...

Reposted today

  •   5 - 7 years exp.  •   Media

$200K - $225K *

Drive engineering excellence by standardizing processes across multiple sites, enhancing efficiency, and ensuring compliance. Lead a team to implement continuous improvements and foster collaboration...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $240K *

Innovate your career by leading the product lifecycle and go-to-market strategies for security and monitoring solutions. Collaborate across functions to enhance client satisfaction and drive adoption...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by driving technology initiatives that enhance operations, streamline processes, and improve data utilization across the organization, while leading tuck-in integrations and maximizin...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by leading strategic initiatives that enhance efficiency and profitability. Collaborate with cross-functional teams to drive projects from conception to completion, ensuring alignment...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $220K *

Champion strategic initiatives and drive transformation efforts, leading a high-performing team to enhance operational planning and deliver impactful results across the organization. Engage with execu...

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to delivering successful projects from start to finish. As a key player, you'll manage scope, schedule, and budget while collaborating cross-functionally to ensure custome...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Take ownership of project execution from initiation to closeout, ensuring accountability for scope, schedule, budget, and customer satisfaction. Collaborate cross-functionally to drive successful and...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a team that's driving project success through full lifecycle management, ensuring scope, schedule, and budget adherence while fostering strong customer relationships and cross-functional collabor...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Lead the charge in managing full lifecycle project execution, ensuring scope, schedule, and budget adherence while fostering strong customer relationships and cross-functional collaboration for succes...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in managing full project lifecycles, ensuring successful execution through effective coordination, negotiation, and communication across teams while maintaining customer satisfaction a...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Solve complex challenges for enterprise insurance customers through integration, troubleshooting, and feature development within our AI operations framework, ensuring impactful and seamless deployment...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$105K - $195K *

Champion growth by leading complex commercial operations projects, driving sales transformation initiatives, and collaborating across global teams to enhance organizational effectiveness and achieve s...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Unlock potential by leading the Security Suite Product Management team, driving strategy, commercialization, and customer engagement for innovative security solutions. Collaborate cross-functionally t...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Join us to lead technology strategy and innovation, enhancing operations and driving measurable improvements. Collaborate with executives to modernize infrastructure and ensure data security while fos...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Elevate quality standards by leading a dynamic team of inspectors, driving initiatives, and fostering development. Utilize your expertise to enhance processes, ensure compliance, and promote a culture...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in managing medium-to-large projects, ensuring they meet business objectives, timelines, and quality standards while delivering impactful results in a dynamic environment...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Drive your career with enterprise-level leadership in Field Engineering, Construction Technology, and Data Analytics, ensuring optimal project delivery across diverse divisions with a focus on safety...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$150K - $180K *

Pioneer innovative hardware solutions by leading a skilled engineering team focused on high-speed designs, ensuring optimal performance through collaboration and rigorous testing for advanced connecti...

2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.