Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$125K - $150K *

Unlock potential by leading data management initiatives, ensuring compliance with regulatory standards while enhancing collaboration across teams, and contributing to the successful execution of clini...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$155K - $185K *

Unlock your potential as you design and operationalize strategic processes for commercial success, guiding sales and account management teams to enhance skills and boost effectiveness in a dynamic B2B...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate quality standards by leading the Quality Management System, ensuring compliance with FAA regulations and driving continuous improvement across engineering, manufacturing, and certification act...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$160K - $195K *

Transform the engineering landscape by leading multidisciplinary teams to deliver innovative products that meet safety, quality, and cost targets while nurturing talent and driving continuous improvem...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$150K - $175K *

Join a team that's driving enterprise sales success by leading a dynamic sales force, enhancing pipeline creation, and fostering strategic partnerships to achieve new customer acquisition and revenue...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Unlock potential by leading enterprise data transformation initiatives that enhance operational efficiency and drive business growth, while aligning technology and analytics with strategic organizatio...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$218K - $300K *

Champion growth in the Home Devices market by leading Dolby Vision's strategy, product portfolio, and cross-functional teams to drive revenue and deliver exceptional consumer value across a diverse ra...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $110K *

Shape the future of high-tech construction by leading mechanical activities in semiconductor projects. Oversee field execution, subcontractor coordination, and ensure safety and quality standards are...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by leading mechanical construction activities in high-tech environments. Oversee subcontractor coordination, ensure safety compliance, and drive project success through effective fiel...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $140K *

Lead the charge in advancing materials technology for medical applications, overseeing NPI, NPD, and R&D projects. Collaborate with cross-functional teams to drive innovation and ensure successful pro...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $120K *

Engage with a dynamic team to shape the future of medical imaging. Drive product strategy and enhance user experiences by collaborating with healthcare professionals to simplify workflows and improve...

Waterloo, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Elevate our IT Service Desk by leading Level 1 and 2 teams, managing service agreements, and enhancing incident management. Collaborate with vendors and drive ITIL practices to ensure optimal service...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Empower client success by managing projects that enhance technology deployment and improve processes with a focus on KPI development and business analysis. Engage effectively with VIP clients to drive...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Inspire innovation and leadership within a dynamic technical environment. Take charge of engineering delivery, pre-sales, and security operations, bridging the gap between business and technical teams...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$130K - $155K *

Lead the charge in product and process engineering for specialty alloy coil finishing, driving team performance, optimizing processes, and enhancing customer engagement to support commercial growth an...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Partner with us to set and oversee the enablement strategy for sales teams, ensuring effective ramp-up and consistent performance through structured coaching, content management, and data-driven insig...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$108K - $130K *

Lead the charge in optimizing PMO operations for high-priority DoD medical programs. Collaborate with senior leaders, drive process improvements, and enhance organizational effectiveness to support mi...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Lead and innovate within a multidisciplinary team, delivering tailored engineering solutions in data center tenant fit-out. Drive design standards, manage project budgets, and ensure seamless integrat...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Deliver strategic leadership for a centralized partner data management system, ensuring alignment with business priorities and enhancing user experience. Collaborate with cross-functional teams to dri...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Contribute to innovative engineering projects by performing design tasks, producing detailed drawings, and collaborating with multidisciplinary teams to ensure quality and compliance with industry sta...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$230K - $297K *

Lead architecture and innovation for data center thermal solutions, optimizing performance through advanced cooling and power strategies in collaboration with AI customers and cross-functional teams...

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $150K *

Unlock potential by leading New Product Development initiatives, overseeing projects from conception to execution, and optimizing engineering teams to meet production goals while ensuring compliance a...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$160K - $200K *

Architect innovative data center design solutions, leading multidisciplinary teams from concept to completion. Ensure technical excellence, operational resilience, and cost efficiency while driving co...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$170K - $250K *

Help us build a high-performing infrastructure team that drives operational excellence and reliability. Lead a diverse group of engineers, manage budgets, and modernize technology while collaborating...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$170K - $250K *

Drive the future of infrastructure engineering by leading a high-performing team, optimizing operations, and ensuring reliability across data centers and cloud environments while collaborating with cr...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.