Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$125K - $150K *

Advance customer satisfaction and business growth by leading Field Service and Aftermarket Sales teams. Drive strategic initiatives to enhance revenue and relationships, ensuring peak performance from...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead supply chain transformation initiatives, ensuring strategic alignment and cross-functional collaboration while managing risk and performance metrics. Drive successful execution and support new ca...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$100K - $130K *

Transform customer experiences by resolving complex networking challenges. As a trusted technical advisor, you will ensure operational excellence and proactive engagement, elevating the support servic...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive strategic planning and policy support for international military operations, focusing on cyberspace initiatives and engagement strategies. Leverage extensive experience to advise on tactical and...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $258K *

Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$140K - $180K *

Join a team that's driving innovation in microelectronics by leading complex projects from inception to completion. You'll ensure customer satisfaction while collaborating across functions to deliver...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Optimize and lead IT infrastructure across multiple sites, ensuring reliable service delivery, effective team management, and adherence to security standards while driving project efficiency and impro...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock potential by leading the IT infrastructure team to enhance reliability, security, and service delivery across multiple sites, ensuring efficient operations and strategic alignment with corporat...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Join a team that's driving IT infrastructure excellence across multiple sites, ensuring reliable operations, project management discipline, and robust security standards while developing technical tea...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in overseeing the IT infrastructure across multiple sites, ensuring reliability and effective service delivery. Collaborate with teams to manage projects while enhancing security opera...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the IT infrastructure function, ensuring reliability and service delivery across multiple sites. Manage teams and coordinate projects focused on network, cloud, and end-user computing while enhan...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$92K - $110K *

Join a team that's dedicated to providing exceptional IT support, troubleshooting complex issues, and enhancing productivity for a distributed workforce. Collaborate across departments to ensure seaml...

Vancouver, BCIn-Person

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $172K *

Lead a regional team to drive customer growth, retention, and satisfaction while managing P&L. Collaborate with sales and service to enhance operational excellence and deliver best-in-class customer e...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$85K - $102K *

Optimize technical support processes to enhance SaaS platform reliability, while effectively diagnosing and resolving escalated customer issues through clear communication and collaboration with cross...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Engage as a senior engineering leader to build and guide a global Customer Support & Applications Engineering team, ensuring exceptional customer experience and technical success throughout the produc...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Drive innovation by bridging Support and Engineering teams, analyzing complex client issues, and ensuring effective resolutions. Own escalations from start to finish, enhancing collaboration and deliv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Take ownership of large, complex customer programs, ensuring seamless execution across multiple business units. Lead cross-functional teams to deliver quality products on time while managing risks and...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$64K - $95K *

Elevate production efficiency by supervising teams and optimizing workflows to achieve safety and quality goals while fostering a culture of continuous improvement in a dynamic manufacturing environme...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Elevate engineering excellence by leading a diverse team to drive innovation, optimize designs, and ensure operational compliance, all while aligning engineering strategies with company objectives for...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Innovate solutions for complex optical communication challenges, providing expert support and troubleshooting for cutting-edge WDM products. Collaborate with R&D and field teams to enhance customer ex...

Ottawa, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Join a team that's redefining telephony solutions by leading deployments of Avaya Aura systems for diverse clients. Utilize your expertise to manage complex integrations and mentor junior engineers wh...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive growth and excellence in our Technical Materials business, leading strategic initiatives, optimizing operations, and nurturing high-performing teams to enhance profitability and customer satisfa...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform project management excellence by overseeing complex engineering and fabrication projects. Drive strategic planning, execution, and improvement while ensuring alignment with customer needs an...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$140K - $170K *

Champion the go-to-market strategy for streaming advertising, leading a product marketing team to craft compelling messaging and drive revenue growth. Collaborate across departments to ensure alignmen...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Architect a comprehensive sales enablement program to enhance onboarding, product training, and continuous learning for a dynamic sales team, collaborating with leadership and partners to drive measur...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.