Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$72K - $108K *

Transform energy management by serving as the technical lead for client portfolios, ensuring optimal performance of solar systems and storage technologies while fostering strong relationships and driv...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Take ownership of executive technology support, delivering personalized, high-level IT assistance for executives and key stakeholders across various environments, ensuring seamless operations and effe...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Join us to lead product evaluations for acquisitions and partnerships, driving market validation and technology diligence. Build a dedicated team to enhance our inorganic growth strategy and ensure ti...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$138K - $165K *

Help us drive innovation as you lead global product strategy and lifecycle management. Collaborate cross-functionally to optimize our advanced joining and precision cleaning technologies for profitabl...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Join a team that's dedicated to enhancing railway vehicle reliability through technical support and customer collaboration. Drive performance, safety, and satisfaction while providing expert guidance...

Oakville, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Grow your career with a strategic leadership role driving product vision, innovation, and profitability. Collaborate across teams to enhance product lifecycle management and market strategies, ensurin...

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Empower enterprise customers through expert support, incident management, and strategic collaboration, ensuring system stability and compliance while driving operational excellence and continuous impr...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Drive the successful execution of production contracts, ensuring timely completion and adherence to cost and performance goals. Collaborate with cross-functional teams to manage program lifecycle and...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Join a dynamic team managing production programs from contract award to delivery. Ensure cost, schedule, and quality objectives are met while collaborating with cross-functional teams to resolve issue...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $105K *

Pioneer your career in program management by overseeing contract execution, ensuring performance goals are met, and leading integrated project teams from inception to close while interfacing with stak...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Take ownership of production program management, ensuring timely contract execution, effective communication, and collaboration across teams to meet operational goals and customer requirements. Drive...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$93K - $125K *

Manage and direct all aspects of contract execution to meet cost, schedule, and performance goals. You will oversee programs, lead teams, and ensure effective communication with stakeholders throughou...

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K *

Join a team that drives data-driven solutions to enhance logistics operations. Collaborate across departments and lead initiatives to optimize efficiency and cost-saving strategies for our clients thr...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Lead the charge in defining and executing Marketing Technology strategies to build an advanced global ecosystem. Collaborate across teams to drive AI-enabled marketing solutions that enhance customer...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$220K - $240K *

Lead patient marketing initiatives to enhance engagement and awareness for a rare disease community. Collaborate with cross-functional teams to develop strategies that drive brand perception and suppo...

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Join a team that's building and scaling a vital supply chain operation, blending strategic oversight with hands-on management to drive quality and efficiency in everyday processes, ensuring top-notch...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Oversee strategic client management and lead a team of project managers to drive successful project delivery and expansion. Foster relationships with stakeholders, ensuring high-quality service and fi...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Empower a dynamic team to deliver exceptional client success while managing project execution, fostering relationships, and driving strategic growth initiatives across the Power Delivery Market...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$161K - $208K *

Engage with stakeholders to drive strategic planning, automate workflows, and manage compliance operations. Balance routine tasks with strategic initiatives while ensuring seamless communication acros...

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in managing the Mechanical/Chemical Section, driving project success and team development in power generation consulting and design. Oversee operations, ensure quality, and foster coll...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead IT strategy for a manufacturing organization, modernizing infrastructure, enhancing cybersecurity, and driving operational efficiency, while managing vendor relationships and building a cohesive...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$110K - $130K *

Join us to lead a dynamic TechOps team, driving cloud operations excellence across AWS and Azure. You'll oversee production governance, CI/CD capabilities, and ensure secure, compliant deployments whi...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Advance customer satisfaction and business growth by leading Field Service and Aftermarket Sales teams. Drive strategic initiatives to enhance revenue and relationships, ensuring peak performance from...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead supply chain transformation initiatives, ensuring strategic alignment and cross-functional collaboration while managing risk and performance metrics. Drive successful execution and support new ca...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$100K - $130K *

Transform customer experiences by resolving complex networking challenges. As a trusted technical advisor, you will ensure operational excellence and proactive engagement, elevating the support servic...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.