Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$95K - $140K *

Champion strategic initiatives by providing expert business management support. Analyze metrics, drive process improvements, and collaborate with leaders to enhance operational efficiency and achieve...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $140K *

Drive strategic business management initiatives by analyzing metrics, supporting leaders, and implementing process improvements to enhance operational efficiency and achieve business objectives...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$146K - $306K *

Lead the charge in managing global planning strategy for hardware supply chain. Drive best practices in inventory management, forecasting, and supply chain optimization while collaborating with cross...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$146K - $306K *

Drive the product lifecycle for hardware supply chain management, focusing on global demand, supply, and inventory planning. Collaborate with engineering and procurement to optimize processes, improve...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $145K *

Pioneer operational excellence in Mechanical Assembly and Service Center functions. Lead strategies to optimize production, quality, and delivery, while fostering a culture focused on safety, efficien...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $180K *

Lead the design of structured cabling solutions, guiding projects from customer engagement to implementation. Collaborate with sales and technical teams to create tailored designs that meet customer r...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$227K - $337K *

Lead the online services strategy for a AAA cross-platform game, overseeing frontend and backend engineering teams. Drive live operations, launch readiness, and enhance player engagement through optim...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Grow your leadership skills by managing a dynamic team supporting federal operations. Ensure effective communication and coordination while optimizing workflow in a fast-paced environment, ultimately...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Reimagine the technical program management landscape by unifying diverse teams, streamlining processes, and driving impactful projects that enhance product delivery and quality. Collaborate closely wi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to delivering high-quality construction projects on time and within budget. You will oversee project planning, manage teams, and ensure safety and compliance, making a sig...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's driving innovation in product development. You'll lead projects from concept to production, collaborating with cross-functional teams to create cutting-edge solutions while ensuring...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $90K *

Unlock the potential of technology in construction operations. Collaborate with team members to enhance workflows, maximize efficiency, and drive process improvements. Your expertise will bridge the g...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Engage in leading a dynamic team dedicated to delivering top-notch offensive security engagements, ensuring delivery quality and client satisfaction, while collaborating with sales to expand accounts...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's enhancing our technology landscape by leading IT systems and support initiatives. Drive innovation, manage Microsoft 365, and deliver exceptional user support while implementing cyb...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading IT systems and support initiatives, enhancing technology environments, and driving innovative solutions to boost productivity and collaboration across the organization...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of software solutions while leading teams to deliver high-quality, customer-focused programming. Utilize industry best practices in control systems and software engineering to enhance...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Launch operational efficiencies by bridging gaps between Engineering and Customer Experience. Diagnose complex issues, execute backend fixes, and enhance production support using AI and API technologi...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Champion the development and quality oversight of radiopharmaceuticals, leading projects from scale-up to GMP transfer. Drive innovation, compliance, and team collaboration to ensure product safety an...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $157K *

Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $179K *

Champion customer success by leading technical delivery, overseeing upgrades, and enhancing project outcomes. Collaborate across teams to ensure efficient processes while mentoring staff and providing...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$76K - $114K *

Join a team that's dedicated to delivering exceptional technical support. Leverage your expertise to troubleshoot and resolve complex issues while managing multiple customer cases in a dynamic, collab...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Drive the development and delivery of training programs for manufacturing personnel, ensuring compliance with GMP standards and enhancing operational efficiency through targeted skill development and...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Explore advanced airfoil machining as a senior leader, driving innovation in manufacturing processes, optimizing performance, and collaborating cross-functionally to enhance product quality and operat...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$190K *

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $145K *

Champion innovation as you lead a dynamic engineering team to develop a cutting-edge Operational Decisioning Platform, shaping architecture and practices while driving collaboration and excellence acr...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.