Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$120K - $170K *

Engage as a Technical Lead to design, modernize, and enhance federal software systems. Drive engineering excellence across the SDLC, mentor teams, and deliver secure, scalable applications in mission...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Lead the AI product management strategy, shaping enterprise-scale solutions that integrate AI/ML technologies into data and analytics platforms, ensuring performance, governance, and customer value ac...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Pioneer AI product management strategies, integrating cutting-edge technologies into enterprise data platforms. Collaborate with cross-functional teams to deliver scalable, innovative AI solutions tha...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$69K - $90K *

Join a dynamic team as a frontline IT Help Desk Engineer, providing exemplary remote support while tackling complex challenges. Collaborate, innovate, and continuously learn to ensure outstanding clie...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $175K *

Unlock your potential as a leader in training development, overseeing curriculum design and delivery. Drive continuous improvement and ensure high-quality training programs that align with operational...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$193K - $231K *

Transform the future of technology services by leading strategic initiatives, managing resources, and fostering innovation to enhance operational efficiency and support organizational goals in a colla...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $145K *

Transform your career by leading a dynamic Project Management team while driving client satisfaction and operational excellence. Enhance our bioscience initiatives, collaborate across teams, and shape...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Transform enterprise technology initiatives by connecting business goals with technical solutions. Collaborate in an Agile environment to analyze requirements, support Medicare systems, and ensure eff...

Columbia, SCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Join a team that's driving enterprise technology initiatives by connecting business objectives with innovative technical solutions in an Agile environment, focusing on Medicare-related systems and clo...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$160K - $185K *

Engage with us to drive innovative capture solutions, translating complex government requirements into winning proposals. This role demands a strategic thinker who excels in technical solution develop...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $185K *

Elevate your career by leading capture solutions and driving growth in government contracts. Collaborate with experts to develop winning strategies, analyze complex requirements, and deliver innovativ...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$91K - $118K *

Join a team that's transforming Services Operations through AI and automation. Collaborate with experts to quickly build and deploy innovative solutions, driving efficiency and scalability across proj...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $201K *

Inspire operational excellence as you lead a high-performing team in GMP manufacturing, driving continuous improvement and ensuring compliance with FDA standards while mentoring talent and solving com...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $95K *

Transform customer success through technical expertise as you support mobile SDK applications, analyze software issues, and provide strategic insights to enhance the adoption of location services thro...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$228K - $266K *

Transform our communications strategy by driving impactful narratives and thought leadership across media platforms. Collaborate with teams to enhance brand visibility and engage diverse audiences in...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Manage production operations to ensure timely, high-quality manufacturing of innovative drone systems. Lead, mentor, and optimize processes in a dynamic environment to enhance efficiency and complianc...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Shape IT strategies by managing diverse technology projects that align with business goals. Serve as a key liaison, ensuring effective collaboration between IT and operational teams to drive innovatio...

1 month ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $145K *

Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$210K - $250K *

Lead the charge in driving revenue growth through strategic sales and engineering initiatives. Collaborate with teams to enhance customer engagement and develop effective sales strategies within a dyn...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Engage stakeholders and elevate brand awareness by defining and implementing robust communication strategies. Build trusted relationships within the community and lead recruitment efforts in a competi...

Reposted today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $140K *

Shape strategic initiatives by providing expert business management support, analyzing metrics, and driving process improvements. Collaborate with leaders to enhance operational efficiency and execute...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $140K *

Champion strategic initiatives by providing expert business management support. Analyze metrics, drive process improvements, and collaborate with leaders to enhance operational efficiency and achieve...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $140K *

Drive strategic business management initiatives by analyzing metrics, supporting leaders, and implementing process improvements to enhance operational efficiency and achieve business objectives...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$146K - $306K *

Lead the charge in managing global planning strategy for hardware supply chain. Drive best practices in inventory management, forecasting, and supply chain optimization while collaborating with cross...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$146K - $306K *

Drive the product lifecycle for hardware supply chain management, focusing on global demand, supply, and inventory planning. Collaborate with engineering and procurement to optimize processes, improve...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.