Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$150K - $180K *

Champion strategic sales transformation by leveraging data and insights to drive growth, optimize operations, and enhance decision-making across a global sales organization. Collaborate with leadershi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$156K - $215K *

Lead transformative technology solutions that enhance Provider capabilities, driving modernization and AI adoption while collaborating across teams to deliver scalable, high-impact initiatives that al...

Today

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Join a dynamic team to lead business analysis and portfolio delivery, ensuring strategic alignment and effective project management across diverse functions. Drive governance, define roadmaps, and enh...

Ottawa, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $200K *

Transform your career by leading a high-performing sales team, driving strategic growth, and enhancing client relationships in a dynamic, global environment. Leverage your expertise in IoT solutions t...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Transportation

$235K - $255K *

Lead the HCP marketing strategy for a rare disease, driving engagement and collaboration with healthcare professionals. Oversee omnichannel initiatives, manage a team, and ensure compliance while opti...

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the charge in optimizing marketing operations to drive developer adoption, pipeline growth, and revenue. Oversee systems, processes, and insights while collaborating with cross-functional teams t...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $135K *

Lead the charge in enhancing client experiences through effective technical services. Oversee a high-performing team while engaging directly in complex integrations and support issues, ensuring operat...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $190K *

Lead the operation and maintenance of critical infrastructure, ensuring optimal performance and reliability in high-availability environments. Drive continuous improvement and manage technical teams w...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $226K *

Shape the future of freight marketplaces by enhancing carrier conversion and optimizing bidding processes. Collaborate with cross-functional teams to design innovative solutions that improve efficienc...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Transform IT and data ecosystems by stabilizing operations and driving integration strategies. Lead a multidisciplinary team to enhance business intelligence and optimize processes, ensuring a scalabl...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$229K - $297K *

Lead the electrical architecture for next-gen laptop platforms, guiding teams through product development. Drive innovation, resolve technical risks, and ensure alignment with business objectives to d...

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform cabin operations and field support engineering by leading strategic initiatives, enhancing reliability, and fostering collaboration across teams to improve customer experience and operationa...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$135K - $160K *

Drive technical leadership in product development for advanced EO/IR systems. Collaborate with cross-functional teams to define requirements, oversee design, and ensure successful integration and test...

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Champion project management excellence by leading teams to enhance profitability, efficiency, and client satisfaction, while implementing innovative processes that support organizational growth and re...

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$125K - $150K *

Shape the future of digital delivery by leading Agile transformations and enhancing portfolio management. Drive cross-functional collaboration to improve software, data, and AI capabilities, ensuring...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Join a dynamic team to drive engineering excellence, operational efficiency, and customer-focused delivery across multi-disciplinary platforms. Lead and mentor teams while improving service resilience...

Vaughan, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $200K *

Champion the development and execution of global technical enablement strategies, leading a high-performance team to ensure sales readiness across technical landscapes while driving innovation in lear...

California, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $144K *

Drive the creation and delivery of technical documentation in an Agile environment, mentoring teams to produce accurate content for high-tech IT audiences. Collaborate with stakeholders to enhance use...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Manage daily operations and lead a team to enhance service delivery in healthcare settings. Utilize data-driven insights to improve efficiency and ensure compliance, while fostering strong partnership...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $150K *

Reimagine product management by driving clarity and accountability across teams. Lead a strong function that aligns customer needs with business goals, ensuring successful delivery of product initiati...

Owensboro, KYRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Lead and inspire project management initiatives by directing technical projects, fostering collaboration with clients and teams, and ensuring contractual compliance while achieving timely delivery and...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Lead the charge in managing project lifecycles, ensuring timely delivery and budget adherence while fostering strong client relationships and effective communication across teams to drive project succ...

Quebec, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $260K *

Drive the development and delivery of sodium-ion energy storage systems, overseeing multi-functional teams, ensuring effective risk management, and aligning product strategies with technical execution...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$80K - $85K *

Unlock potential by delivering proactive technical support for global SaaS and cloud clients. Collaborate with cross-functional teams to troubleshoot incidents, enhance platform expertise, and lead by...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Elevate service excellence by leading a regional team of 100+ professionals, driving growth and operational efficiency while ensuring customer satisfaction and continuous improvement in a complex envi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.