Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Technical Support Engineer- Sales
$80K - $122K *
Engage with customers to resolve complex technical issues, guide Salesforce adoption, and enhance user experience. This role combines troubleshooting, proactive support, and best practices to maximize...
Reposted today
$120K - $145K *
Join our dynamic team to evolve and execute go-to-market strategies for innovative AI products, partnering with Sales and Marketing to boost customer engagement and drive growth in a fast-paced, compe...
2 weeks ago
$100K - $120K *
Optimize your career by solving complex technical challenges in a hands-on role. Collaborate closely with clients and teams, implementing IT solutions and ensuring optimal performance in a dynamic, hi...
3 weeks ago
$110K - $130K *
Drive your career with impactful project management in network infrastructure. Oversee modernization activities, ensuring successful implementation and system acceptance while collaborating with teams...
1 week ago
Technical and Sales Support Specialist
$85K - $115K *
Join a dynamic team to provide technical support, build customer relationships, and ensure product performance in the roofing industry. Leverage your expertise to address challenges and strengthen sal...
Reposted 1 week ago
$95K - $115K *
Transform operations by leading Engineering and Maintenance teams to enhance capacity, boost efficiency, and foster a culture of continuous improvement in a dynamic manufacturing environment...
3 weeks ago
$100K - $120K *
Transform customer support with your expertise in troubleshooting and technical resolution. Elevate client satisfaction while collaborating globally to deliver outstanding service on GPU/AI infrastruc...
2 weeks ago
$185K - $215K *
Champion IT excellence by managing infrastructure, guiding IT strategy, and ensuring security and performance. Lead a team to elevate employee experience and implement effective IT solutions aligned w...
3 weeks ago
Director, IAM Engineering Lead
$150K - $180K *
Drive the strategic design and governance of a comprehensive identity and access management program to enhance security and compliance while enabling business initiatives in a highly regulated financi...
3 weeks ago
$80K - $95K *
Join the Wireless Connectivity Solutions team to design, implement, and maintain Cisco wireless networks while driving innovative solutions and collaborating with diverse stakeholders across various p...
2 weeks ago
$100K - $120K *
Advance your career by leading a dynamic sales team to expand market share and deliver innovative technology solutions that exceed customer expectations and drive growth...
3 weeks ago
Technical Director - OTT Delivery
$125K - $150K *
Reimagine the future of OTT streaming by leading technical delivery across multi-platform projects. Own the architecture, guide teams, and ensure quality and predictability for renowned sports and ent...
Reposted 2 weeks ago
$80K - $96K *
Drive growth and readiness of a technical workforce, developing talent, overseeing training, and ensuring operational excellence in event production to enhance team performance and career progression...
3 weeks ago
Account Director, Brocade Storage Networking
$169K - $270K *
Drive sales success by managing customer relationships and exceeding revenue goals in the field of storage networking, while advocating for customer needs across multiple accounts in a dynamic and gro...
3 weeks ago
$80K - $95K *
Manage and oversee site operations, ensure service excellence, develop staff, and drive process improvements. Lead financial management, foster client relationships, and navigate compliance while insp...
Reposted 1 week ago
$110K - $130K *
Empower the future of renewable energy by leading complex engineering projects, optimizing performance of solar and battery systems, and collaborating across teams to drive innovation and efficiency i...
5 days ago
$110K - $130K *
Elevate healthcare operations in a new market by leading strategic growth, enhancing clinic performance, and building high-performing teams while ensuring regulatory compliance and superior patient ca...
3 weeks ago
$85K - $100K *
Lead project execution by planning, coordinating, and overseeing construction activities, ensuring timely completion, budget adherence, and quality standards while managing diverse teams and stakehold...
1 week ago
$130K - $160K *
Join us to shape the customer journey from partner sign-on to full success! As a key player, you'll bridge teams and ensure seamless integration, driving engagement and growth across our enterprise ec...
3 weeks ago
$120K - $150K *
Join our team to shape the future of enterprise payments by owning the entire customer journey, elevating partners from sign-up to thriving success with our network through strategic solutions and str...
3 weeks ago
Head of North America - Field & Customer Support
$168K - $224K *
Join a team that's committed to enhancing customer and field support across North America. Lead strategy, develop teams, and elevate service delivery to ensure exceptional customer experiences in dema...
3 weeks ago
Senior Director, Enterprise Technology Office
$160K - $190K *
Join us in leading the Enterprise Technology Office, where you'll drive IT strategy, governance, and performance management to deliver business value and enhance organizational effectiveness across th...
1 week ago
$125K - $150K *
Lead and execute the product vision and roadmap, harmonizing strategies across services to optimize user experiences, while mentoring a high-performing team and collaborating with cross-functional lea...
3 weeks ago
Manager of Information Technology
$90K - $110K *
Lead the charge in optimizing IT operations, enhancing infrastructure, and managing teams to ensure reliable, secure services aligned with business objectives, while promoting efficiency, security, an...
4 weeks ago
Senior Manager Order Administration
$110K - $130K *
Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...
1 week ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.