Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$80K - $122K *

Engage with customers to resolve complex technical issues, guide Salesforce adoption, and enhance user experience. This role combines troubleshooting, proactive support, and best practices to maximize...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Join our dynamic team to evolve and execute go-to-market strategies for innovative AI products, partnering with Sales and Marketing to boost customer engagement and drive growth in a fast-paced, compe...

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $120K *

Optimize your career by solving complex technical challenges in a hands-on role. Collaborate closely with clients and teams, implementing IT solutions and ensuring optimal performance in a dynamic, hi...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive your career with impactful project management in network infrastructure. Oversee modernization activities, ensuring successful implementation and system acceptance while collaborating with teams...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $115K *

Join a dynamic team to provide technical support, build customer relationships, and ensure product performance in the roofing industry. Leverage your expertise to address challenges and strengthen sal...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform operations by leading Engineering and Maintenance teams to enhance capacity, boost efficiency, and foster a culture of continuous improvement in a dynamic manufacturing environment...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Transform customer support with your expertise in troubleshooting and technical resolution. Elevate client satisfaction while collaborating globally to deliver outstanding service on GPU/AI infrastruc...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$185K - $215K *

Champion IT excellence by managing infrastructure, guiding IT strategy, and ensuring security and performance. Lead a team to elevate employee experience and implement effective IT solutions aligned w...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Drive the strategic design and governance of a comprehensive identity and access management program to enhance security and compliance while enabling business initiatives in a highly regulated financi...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join the Wireless Connectivity Solutions team to design, implement, and maintain Cisco wireless networks while driving innovative solutions and collaborating with diverse stakeholders across various p...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Advance your career by leading a dynamic sales team to expand market share and deliver innovative technology solutions that exceed customer expectations and drive growth...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Reimagine the future of OTT streaming by leading technical delivery across multi-platform projects. Own the architecture, guide teams, and ensure quality and predictability for renowned sports and ent...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$80K - $96K *

Drive growth and readiness of a technical workforce, developing talent, overseeing training, and ensuring operational excellence in event production to enhance team performance and career progression...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$169K - $270K *

Drive sales success by managing customer relationships and exceeding revenue goals in the field of storage networking, while advocating for customer needs across multiple accounts in a dynamic and gro...

Ontario, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Manage and oversee site operations, ensure service excellence, develop staff, and drive process improvements. Lead financial management, foster client relationships, and navigate compliance while insp...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Empower the future of renewable energy by leading complex engineering projects, optimizing performance of solar and battery systems, and collaborating across teams to drive innovation and efficiency i...

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Elevate healthcare operations in a new market by leading strategic growth, enhancing clinic performance, and building high-performing teams while ensuring regulatory compliance and superior patient ca...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$85K - $100K *

Lead project execution by planning, coordinating, and overseeing construction activities, ensuring timely completion, budget adherence, and quality standards while managing diverse teams and stakehold...

Brampton, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Join us to shape the customer journey from partner sign-on to full success! As a key player, you'll bridge teams and ensure seamless integration, driving engagement and growth across our enterprise ec...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Join our team to shape the future of enterprise payments by owning the entire customer journey, elevating partners from sign-up to thriving success with our network through strategic solutions and str...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$168K - $224K *

Join a team that's committed to enhancing customer and field support across North America. Lead strategy, develop teams, and elevate service delivery to ensure exceptional customer experiences in dema...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Join us in leading the Enterprise Technology Office, where you'll drive IT strategy, governance, and performance management to deliver business value and enhance organizational effectiveness across th...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Lead and execute the product vision and roadmap, harmonizing strategies across services to optimize user experiences, while mentoring a high-performing team and collaborating with cross-functional lea...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the charge in optimizing IT operations, enhancing infrastructure, and managing teams to ensure reliable, secure services aligned with business objectives, while promoting efficiency, security, an...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.