Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$110K - $130K *

Elevate healthcare operations in a new market by leading strategic growth, enhancing clinic performance, and building high-performing teams while ensuring regulatory compliance and superior patient ca...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$85K - $100K *

Lead project execution by planning, coordinating, and overseeing construction activities, ensuring timely completion, budget adherence, and quality standards while managing diverse teams and stakehold...

Brampton, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Optimize service delivery and client engagement by leading projects, managing relationships, and enhancing operational efficiency. Cultivate a talented team to consistently exceed customer expectation...

Edmonton, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Join us to shape the customer journey from partner sign-on to full success! As a key player, you'll bridge teams and ensure seamless integration, driving engagement and growth across our enterprise ec...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Join our team to shape the future of enterprise payments by owning the entire customer journey, elevating partners from sign-up to thriving success with our network through strategic solutions and str...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$168K - $224K *

Join a team that's committed to enhancing customer and field support across North America. Lead strategy, develop teams, and elevate service delivery to ensure exceptional customer experiences in dema...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Join us in leading the Enterprise Technology Office, where you'll drive IT strategy, governance, and performance management to deliver business value and enhance organizational effectiveness across th...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Lead and execute the product vision and roadmap, harmonizing strategies across services to optimize user experiences, while mentoring a high-performing team and collaborating with cross-functional lea...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the charge in optimizing IT operations, enhancing infrastructure, and managing teams to ensure reliable, secure services aligned with business objectives, while promoting efficiency, security, an...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$77K - $112K *

Empower customers by leveraging your engineering expertise to resolve complex inquiries, enhance order fulfillment, and strengthen strategic relationships in a dynamic, people-first environment...

Oakville, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $210K *

Optimize product strategy by leading a cross-functional team to align product development with customer needs and company goals, driving measurable outcomes through effective collaboration and governa...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Engage as a senior technical leader to drive innovation, advance solution development, and support project delivery while fostering automation efforts, ensuring competitiveness in emerging technologie...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$120K - $150K *

Accelerate progress at a large-scale automation project as the executive leader driving end-to-end delivery, ensuring scope, schedule, and quality align with customer expectations and business objecti...

Franklin, TNRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Join a team that's dedicated to empowering sales excellence through strategic training and innovative enablement programs, transforming complex tech into actionable insights that drive revenue and enh...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$147K - $227K *

Join a team that's redefining customer support in a dynamic IT environment. Lead service delivery and drive performance for a large user base, ensuring top-notch technology support while fostering con...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$147K - $227K *

Lead the transformation of customer support in a dynamic IT environment, ensuring efficient service delivery, strategic oversight, and optimal user satisfaction across diverse locations while fosterin...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Champion innovative product strategies and lead BRS initiatives, collaborating with cross-functional teams to enhance bankruptcy risk solutions. Drive market adoption and deliver data-driven insights...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Advance your career by leading impactful SaaS implementations, driving client success and adoption. Collaborate with diverse teams to deliver high-quality projects on time and within budget, while enh...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Manage project execution and performance in IT shared-service operations, ensuring compliance with federal standards while coordinating with government stakeholders and leading a diverse team to achie...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Transform your career by leading technical excellence in monoclonal antibody manufacturing. Drive process optimization, ensure compliance, and develop talent while collaborating across functions to en...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $155K *

Shape the future of AI by building innovative solutions for robotics, AV, and healthcare. Drive end-to-end product development, collaborating with customers to solve complex challenges in data annotat...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in driving counterparty acquisition and revenue growth for a fast-scaling liquidity provision business. Own the sales lifecycle, build strategic relationships, and exceed targets in a...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Transform operations by leading manufacturing projects, ensuring on-time delivery, and fostering strong relationships with clients and engineers. Drive continuous improvement initiatives while managin...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $112K *

Elevate production efficiency by leading a dynamic team in planning, scheduling, and optimizing operations. Drive collaboration across departments to meet customer demands while ensuring safety and qu...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.