Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Senior Manager Order Administration
$110K - $130K *
Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...
1 week ago
Engineer, Senior Support Specialist
$77K - $112K *
Empower customers by leveraging your engineering expertise to resolve complex inquiries, enhance order fulfillment, and strengthen strategic relationships in a dynamic, people-first environment...
1 week ago
$171K - $202K *
Drive the creation and oversight of a risk framework that balances growth with security. Partner with cross-functional teams to implement risk strategies operationally, while conveying insights to exe...
3 weeks ago
$170K - $210K *
Optimize product strategy by leading a cross-functional team to align product development with customer needs and company goals, driving measurable outcomes through effective collaboration and governa...
Reposted 1 month ago
$150K - $180K *
Engage as a senior technical leader to drive innovation, advance solution development, and support project delivery while fostering automation efforts, ensuring competitiveness in emerging technologie...
3 weeks ago
$120K - $150K *
Accelerate progress at a large-scale automation project as the executive leader driving end-to-end delivery, ensuring scope, schedule, and quality align with customer expectations and business objecti...
Reposted 1 week ago
Director, Sales Enablement and Training
$150K - $200K *
Join a team that's dedicated to empowering sales excellence through strategic training and innovative enablement programs, transforming complex tech into actionable insights that drive revenue and enh...
2 weeks ago
CUSTOMER SUPPORT TECHNICAL LEAD (DEP CS LEAD)
$147K - $227K *
Join a team that's redefining customer support in a dynamic IT environment. Lead service delivery and drive performance for a large user base, ensuring top-notch technology support while fostering con...
2 weeks ago
CUSTOMER SUPPORT TECHNICAL LEAD (DEP CS LEAD)
$147K - $227K *
Lead the transformation of customer support in a dynamic IT environment, ensuring efficient service delivery, strategic oversight, and optimal user satisfaction across diverse locations while fosterin...
2 weeks ago
Director of Product Management
$150K - $180K *
Champion innovative product strategies and lead BRS initiatives, collaborating with cross-functional teams to enhance bankruptcy risk solutions. Drive market adoption and deliver data-driven insights...
3 weeks ago
$95K - $115K *
Advance your career by leading impactful SaaS implementations, driving client success and adoption. Collaborate with diverse teams to deliver high-quality projects on time and within budget, while enh...
1 week ago
$110K - $130K *
Manage project execution and performance in IT shared-service operations, ensuring compliance with federal standards while coordinating with government stakeholders and leading a diverse team to achie...
3 weeks ago
$130K - $155K *
Shape the future of AI by building innovative solutions for robotics, AV, and healthcare. Drive end-to-end product development, collaborating with customers to solve complex challenges in data annotat...
2 weeks ago
$125K - $150K *
Lead the charge in driving counterparty acquisition and revenue growth for a fast-scaling liquidity provision business. Own the sales lifecycle, build strategic relationships, and exceed targets in a...
1 week ago
$80K - $95K *
Transform operations by leading manufacturing projects, ensuring on-time delivery, and fostering strong relationships with clients and engineers. Drive continuous improvement initiatives while managin...
2 weeks ago
$110K - $112K *
Elevate production efficiency by leading a dynamic team in planning, scheduling, and optimizing operations. Drive collaboration across departments to meet customer demands while ensuring safety and qu...
1 week ago
Program Director, Professional Services
$180K - $200K *
Accelerate progress at regional Professional Services by leading teams, driving growth and quality in consulting engagements while fostering strategic partnerships and developing innovative service of...
Reposted 6 days ago
Sr Manager, Technical Account Management
$110K - $130K *
Partner with us to lead a dedicated team in managing client technical needs, ensuring operational excellence, and driving effective communication between clients and internal teams. Elevate client sat...
Today
$85K - $100K *
Optimize customer support by providing data-driven solutions to technical issues. Engage in fault prevention and provide Level 2 support, ensuring efficient resolution within established service level...
Reposted 5 days ago
$230K - $240K *
Lead the charge in engineering excellence at a high-volume foundry, overseeing a $20-22 million capital portfolio. Drive modernization and automation initiatives while managing a diverse team to optim...
5 days ago
$125K - $150K *
Drive your career with a leadership role overseeing prototyping and solution support. Collaborate with cross-functional teams to align technical proposals with customer needs, manage project execution...
1 week ago
Executive Technical Support, IT Service Desk
$88K - $108K *
Optimize executive technology experiences by providing high-touch IT support. In this role, you'll deliver personalized assistance to senior leadership, ensuring seamless technology use in corporate a...
Reposted 1 week ago
Team Lead, Distribution Operations
$88K - $107K *
Transform operational excellence by leading a dynamic team in distribution functions, fostering collaboration with partners, and leveraging data to inform supply chain strategies that drive significan...
4 weeks ago
Director, WW Sales Transformation
$150K - $180K *
Champion strategic sales transformation by leveraging data and insights to drive growth, optimize operations, and enhance decision-making across a global sales organization. Collaborate with leadershi...
2 weeks ago
Associate Director, Technology Solutions
$156K - $215K *
Lead transformative technology solutions that enhance Provider capabilities, driving modernization and AI adoption while collaborating across teams to deliver scalable, high-impact initiatives that al...
Yesterday
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.