Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Lead a dynamic team in managing customer orders, ensuring accuracy and timely delivery while enhancing interdepartmental collaboration and customer satisfaction across Sales and Service Delivery opera...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$77K - $112K *

Empower customers by leveraging your engineering expertise to resolve complex inquiries, enhance order fulfillment, and strengthen strategic relationships in a dynamic, people-first environment...

Oakville, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$171K - $202K *

Drive the creation and oversight of a risk framework that balances growth with security. Partner with cross-functional teams to implement risk strategies operationally, while conveying insights to exe...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $210K *

Optimize product strategy by leading a cross-functional team to align product development with customer needs and company goals, driving measurable outcomes through effective collaboration and governa...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Engage as a senior technical leader to drive innovation, advance solution development, and support project delivery while fostering automation efforts, ensuring competitiveness in emerging technologie...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$120K - $150K *

Accelerate progress at a large-scale automation project as the executive leader driving end-to-end delivery, ensuring scope, schedule, and quality align with customer expectations and business objecti...

Franklin, TNRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Join a team that's dedicated to empowering sales excellence through strategic training and innovative enablement programs, transforming complex tech into actionable insights that drive revenue and enh...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$147K - $227K *

Join a team that's redefining customer support in a dynamic IT environment. Lead service delivery and drive performance for a large user base, ensuring top-notch technology support while fostering con...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$147K - $227K *

Lead the transformation of customer support in a dynamic IT environment, ensuring efficient service delivery, strategic oversight, and optimal user satisfaction across diverse locations while fosterin...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Champion innovative product strategies and lead BRS initiatives, collaborating with cross-functional teams to enhance bankruptcy risk solutions. Drive market adoption and deliver data-driven insights...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Advance your career by leading impactful SaaS implementations, driving client success and adoption. Collaborate with diverse teams to deliver high-quality projects on time and within budget, while enh...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Manage project execution and performance in IT shared-service operations, ensuring compliance with federal standards while coordinating with government stakeholders and leading a diverse team to achie...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $155K *

Shape the future of AI by building innovative solutions for robotics, AV, and healthcare. Drive end-to-end product development, collaborating with customers to solve complex challenges in data annotat...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in driving counterparty acquisition and revenue growth for a fast-scaling liquidity provision business. Own the sales lifecycle, build strategic relationships, and exceed targets in a...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Transform operations by leading manufacturing projects, ensuring on-time delivery, and fostering strong relationships with clients and engineers. Drive continuous improvement initiatives while managin...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $112K *

Elevate production efficiency by leading a dynamic team in planning, scheduling, and optimizing operations. Drive collaboration across departments to meet customer demands while ensuring safety and qu...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$180K - $200K *

Accelerate progress at regional Professional Services by leading teams, driving growth and quality in consulting engagements while fostering strategic partnerships and developing innovative service of...

United StatesRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to lead a dedicated team in managing client technical needs, ensuring operational excellence, and driving effective communication between clients and internal teams. Elevate client sat...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Optimize customer support by providing data-driven solutions to technical issues. Engage in fault prevention and provide Level 2 support, ensuring efficient resolution within established service level...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$230K - $240K *

Lead the charge in engineering excellence at a high-volume foundry, overseeing a $20-22 million capital portfolio. Drive modernization and automation initiatives while managing a diverse team to optim...

5 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Drive your career with a leadership role overseeing prototyping and solution support. Collaborate with cross-functional teams to align technical proposals with customer needs, manage project execution...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$88K - $108K *

Optimize executive technology experiences by providing high-touch IT support. In this role, you'll deliver personalized assistance to senior leadership, ensuring seamless technology use in corporate a...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$88K - $107K *

Transform operational excellence by leading a dynamic team in distribution functions, fostering collaboration with partners, and leveraging data to inform supply chain strategies that drive significan...

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Champion strategic sales transformation by leveraging data and insights to drive growth, optimize operations, and enhance decision-making across a global sales organization. Collaborate with leadershi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$156K - $215K *

Lead transformative technology solutions that enhance Provider capabilities, driving modernization and AI adoption while collaborating across teams to deliver scalable, high-impact initiatives that al...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.