Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$88K - $105K *

Shape the future of pharmaceutical projects by leading cross-functional teams to deliver safe, compliant, and cost-effective capital initiatives on time and within budget. Bring your expertise to driv...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Transform technical support operations by leading a dynamic team focused on automation and innovation. Drive efficiency and enhance the experience for over 35,000 associates through strategic leadersh...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $189K *

Innovate and lead a dynamic Technical Support team, driving efficiency and automation to enhance service delivery for over 35,000 associates. Foster a culture of collaboration and continuous improveme...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $210K *

Accelerate your career by leading a dynamic sales team, driving complex deals, and shaping our go-to-market strategy. This role offers the chance to mentor talent while directly influencing our commer...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $118K *

Lead the charge in ensuring dealer technical readiness and customer success by driving training, process improvement, and technical support for continued service excellence and product reliability acr...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$206K - $309K *

Lead the charge in shaping and managing a dynamic product portfolio, driving strategic vision and aligning cross-functional teams to deliver innovative solutions in the Ad Tech ecosystem that enhance...

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Champion creative excellence by establishing visual guidelines and scalable workflows that empower teams, drive brand consistency, and enhance customer engagement through innovative storytelling and d...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Transform customer experiences by designing, integrating, and optimizing innovative automation solutions. Collaborate with diverse clients to deliver technical excellence and enhance service delivery...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Join a team that's driving growth and innovation as a strategic sales leader. You'll develop and execute commercial strategies, enhance customer relationships, and lead a high-performing sales organiz...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform product delivery by leading empowered teams, driving cross-functional initiatives, and ensuring alignment across technology and business strategies for impactful outcomes...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Empower cross-functional teams to drive product delivery transformation, ensuring alignment across strategy, execution, and investment. Lead initiatives that enhance customer outcomes and foster a cul...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$87K - $112K *

Lead the charge in managing diverse technology and business projects, ensuring timely delivery and stakeholder alignment. Collaborate with teams to drive initiatives that fulfill organizational goals...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$160K - $200K *

Join us in leading sales across U.S. and Canada! Drive $100M+ growth and oversee sales, product management, and operations to enhance customer engagement and profitability in the commercial truck and...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$113K - $130K *

Drive integrated communications strategies for a leading tech client, overseeing media relations, storytelling, and account operations while mentoring a high-performing team and fostering agency growt...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Elevate customer success by leading a high-performing Account Management team. Drive retention and revenue growth through strategic engagement and operational excellence while collaborating cross-func...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $115K *

Shape the future of technology support by leading a dynamic team to enhance user experience, drive automation, and ensure seamless IT operations in a collaborative environment focused on service excel...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Unlock potential by driving enterprise software sales across North America. Own customer relationships, expand accounts, and collaborate with partners to achieve commercial success while managing comp...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Lead critical enterprise technology initiatives from planning to post-launch. Collaborate with cross-functional teams and external partners to ensure successful project execution, adoption, and custom...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Champion the growth and strategy of the SMB PC business across North America, driving revenue and market share while leading cross-functional teams to deliver impactful business outcomes in a dynamic...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate sterility assurance and contamination control strategies globally. Lead risk assessments and foster best practices across our sterile manufacturing sites while championing continuous improveme...

Morristown, NJRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $122K *

Join a team that's dedicated to delivering exceptional customer experiences by resolving complex technical challenges and guiding the adoption of Salesforce technology to maximize business value...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $122K *

Unlock potential by leading customer technical experiences, resolving complex issues, and guiding Salesforce adoption. Collaborate with cross-functional teams to enhance customer satisfaction and maxi...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $122K *

Engage with customers to resolve complex technical issues, guide Salesforce adoption, and enhance user experience. This role combines troubleshooting, proactive support, and best practices to maximize...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Join our dynamic team to evolve and execute go-to-market strategies for innovative AI products, partnering with Sales and Marketing to boost customer engagement and drive growth in a fast-paced, compe...

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $120K *

Optimize your career by solving complex technical challenges in a hands-on role. Collaborate closely with clients and teams, implementing IT solutions and ensuring optimal performance in a dynamic, hi...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.