Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$125K - $150K *

Accelerate progress at the forefront of technology operations, managing design, integration, and sales strategies to deliver exceptional solutions while leading a team to maximize revenue and meet cus...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Drive operational excellence and strategic growth by leading TechOps teams, managing budgets, and enhancing customer satisfaction while ensuring robust integration solutions across diverse environment...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$100K - $120K *

Transform your career by leading end-user support initiatives, ensuring compliance, and driving security measures in a dynamic hybrid environment. Collaborate with teams to enhance network infrastruct...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive the vision and execution for an enterprise file system portfolio, managing product strategy, P&L, and team leadership. Shape market positioning and competitive differentiation while ensuring rev...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $200K *

Lead the strategic vision and execution of an enterprise file system portfolio, ensuring market leadership through effective product strategy, customer engagement, and a high-performing product manage...

Fort Lauderdale, FLRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Develop product strategy and oversee the execution of EnergyFluo, bridging business needs and engineering delivery. Lead a growing product management team while ensuring multi-customer scalability and...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Champion growth by leading the Go-To-Market operations, driving pipeline creation and conversion. Collaborate with leadership to optimize processes and systems, ensuring alignment across Sales and Mar...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of AI-driven products by leading cross-functional teams, understanding user challenges, and delivering high-impact solutions from concept to launch while adapting to rapidly evolving...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $95K *

Drive operational excellence by providing strategic leadership for the distribution facility, streamline processes, and optimize logistics to ensure the safe and efficient movement of goods while meet...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform site operations by leading high-volume reconditioning centers, ensuring quality, efficiency, and customer satisfaction while driving strategic initiatives and continuous improvement across m...

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$85K - $107K *

Transform broadcast operations by directing and executing seamless technical support for engaging newscasts. Collaborate with production teams, oversee studio setups, and adapt to fast-paced environme...

Reposted today

  •   Less than 5 years exp.  •   Media

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Empower growth by leading sales initiatives, driving new opportunities, and collaborating with teams to deliver Salesforce solutions that meet client needs and exceed revenue targets in a dynamic envi...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in IT operations as you ensure cybersecurity and compliance for a satellite communications manufacturer. Manage team performance, infrastructure, and compliance programs, while alignin...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$135K - $210K *

Drive the program management of product development from ideation to market, collaborating with cross-functional teams to enhance processes and ensure timely delivery. Ideal for a self-starter who thr...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $210K *

Advance product development by managing end-to-end processes, collaborating with cross-functional teams, and driving timelines. This role requires a proactive approach to navigate ambiguity and ensure...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $120K *

Join a team that's driving sales excellence by leading a dynamic inside sales force, developing strategic plans, mentoring talent, and ensuring success in reaching revenue goals with a focus on contin...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $275K *

Lead and inspire a global team of networking and security professionals, driving operational excellence and service delivery in managed and MSSP environments. Shape strategic roadmaps and foster high...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$173K - $272K *

Join us to lead the transformation of our global Contract Lifecycle Management platform, focusing on user experience, operational efficiency, and strategic product development across multiple business...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$190K *

Transform the future of public safety as a Director of Product Management, leading a high-performing team to define and deliver innovative SaaS products. Collaborate across departments to drive produc...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Drive the commercial success of product lines by providing technical support, training, and collaboration with sales and partners. Enhance customer relationships and sales productivity through effecti...

3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$140K - $200K *

Develop and execute innovative product strategies for live events, driving audience engagement and experience at a global scale. Collaborate cross-functionally to ensure deliverables align with commun...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $200K *

Lead the charge in defining, developing, and evolving innovative live event and consumer products. Collaborate cross-functionally to enhance fan experiences and drive Evo's future growth through strat...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$200K - $320K *

Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...

Today

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.