Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$125K - $150K *

Transform training strategies and operational excellence as you lead a dynamic team to drive continuous improvement and compliance across data operations, ensuring a skilled workforce capable of meeti...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead the strategy and execution of technical training for operations, enhancing compliance and effectiveness. Drive continuous improvement initiatives across facilities, ensuring operational excellenc...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Empower operational excellence by developing and implementing technical training strategies across teams, ensuring compliance and effectiveness while enhancing workforce capabilities in high-stakes en...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$140K - $170K *

Lead the charge in managing design-build mechanical projects, overseeing planning, budget, and procurement from contract award through closeout. Collaborate with Project Managers and coordinate with c...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $170K *

Join a team that's driving successful mechanical projects. As the leader in project management, you'll ensure precise planning, budget control, and client communication from contract award to project...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$98K - $147K *

Join a team that empowers employee safety and drives business success through leadership, effective communication, and strategic collaboration, while fostering a culture of continuous improvement and...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $155K *

Innovate the future of technology education by leading strategic initiatives that empower learners and educators. Drive partnerships and programs that address rapid technological changes while fosteri...

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$175K - $210K *

Accelerate revenue growth by leading a high-performing sales team in the US semiconductor market. Develop strategies, build key partnerships, and enhance client relationships to exceed targets and dri...

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $137K *

Empower customers as a Senior Technical Support Engineer, solving complex technical issues with modern tools while enhancing user experience, collaborating with engineering, and shaping innovative sup...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's driving innovation in Systems Engineering by embedding with customer-focused groups to gather insights, define needs, and develop robust requirements. Collaborate across functions t...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Unlock potential by serving as a strategic partner to customers, providing technical leadership and guiding them through the sales process—from pre-sales to implementation—while collaborating with cro...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Accelerate your career by leading sales, marketing, and business development efforts. Drive growth and profitability while managing a dynamic team and fostering key customer relationships in a competi...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$215K - $250K *

Transform customer experiences as a strategic leader in operations, enhancing efficiencies and empowering teams. Lead with innovative processes to maximize customer satisfaction across the entire jour...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive the technology strategy for a dealership, enhancing customer productivity and operational efficiency by leading cross-functional initiatives and adoption of Caterpillar's technology solutions...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$173K - $272K *

Shape the future of contract lifecycle management by leading enterprise CLM transformations. Collaborate with stakeholders, optimize processes, and drive product evolution across functional areas in a...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Champion high-quality service delivery across federal contracts, driving operational excellence, compliance, and customer satisfaction while collaborating with executive leadership and technical teams...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$247K - $276K *

Elevate your career by leading a dynamic Systems Engineering team, driving technical excellence and innovation while establishing best practices for developing complex systems from concept to deployme...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$145K - $160K *

Elevate your career by leading diverse consulting services for government departments. You’ll synchronize project activities, ensure quality, and maintain strong stakeholder communication for effectiv...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engineer strategic financial initiatives, overseeing production finance to drive profitability and operational excellence. Collaborate cross-functionally, ensuring robust forecasting, cost control, an...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$106K - $135K *

Join a team that's dedicated to supporting and optimizing IT systems, providing troubleshooting and maintenance, and ensuring excellent user assistance while managing day-to-day operations and escalat...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $135K *

Engage in system administration, troubleshooting, and maintenance of IT systems. Lead daily operations, optimize performance, and provide Tier 1 & 2 support while ensuring compliance and security in a...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform IT operations by leading strategy, security, and projects while collaborating with stakeholders. Oversee network security and drive team success in a hands-on, leadership role that supports...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Transform customer implementations and optimize data pipelines while tackling complex technical challenges. Thrive in dynamic environments, utilize AI tools, and effectively communicate solutions to e...

Atlanta, GARemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that supports customer implementations and resolves complex issues in cloud solutions. Engage in troubleshooting, optimizing SQL queries, and operationalizing features, all while balancing...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform enterprise infrastructure delivery by leading technical teams, driving architecture quality, and managing customer engagements. Leverage a strong engineering background to guide technical ro...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.