Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Advanced Technical Support Specialist CA MDT
$80K - $95K *
Empower our technical support team by providing advanced troubleshooting, software development, and integration expertise. Collaborate across departments to enhance customer satisfaction and streamlin...
4 days ago
Advanced Technical Support Specialist CA MDT
$80K - $95K *
Lead advanced technical support initiatives, enhancing software troubleshooting and integration. Collaborate across teams to resolve complex issues, mentor peers, and contribute to innovative solution...
4 days ago
$80K - $95K *
Accelerate progress at our manufacturing site by leading teams in production and engineering, ensuring quality delivery while fostering a culture of continuous improvement and operational excellence...
2 weeks ago
$110K - $130K *
Transform team dynamics by leading a diverse group of ICT/Security professionals, ensuring technical excellence and fostering collaboration across various market sectors while driving project success...
2 weeks ago
$80K - $95K *
Transform your career by leading a dedicated technical support team for a large enterprise client. Oversee operations, mentor staff, and ensure high service standards while managing complex technical...
1 week ago
$80K - $95K *
Empower effective project management by coordinating large client projects from RFQ to installation. Ensure alignment with PMO standards, driving accountability and facilitating communication across t...
Reposted 1 week ago
Regional Director, Forward Deployed Engineering
$160K - $200K *
Transform enterprise customer experiences by leading a Forward Deployed Engineering team. Drive technical engagements, manage relationships, and ensure delivery excellence while scaling operations and...
5 days ago
Data Center Mechanical Technical Program Manager
$110K - $130K *
Drive the future of mechanical systems in data centers by leading design teams, managing complex projects, and ensuring alignment across stakeholders to deliver innovative solutions and optimize perfo...
2 weeks ago
Data Center Mechanical Technical Program Manager
$110K - $130K *
Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...
2 weeks ago
Sr Staff Technical Program Manager - 220755
$169K - $254K *
Champion the delivery of complex technical programs across multiple teams, driving execution from kickoff to launch. Build strong relationships with engineering and product partners to ensure successf...
6 days ago
$80K - $90K *
Optimize technical support processes by bridging customer needs with engineering solutions, managing complex escalations, and delivering custom SQL and API resolutions to enhance customer satisfaction...
1 week ago
$125K - $150K *
Join a team that delivers strategic leadership and operational excellence, ensuring compliance and quality across multiple site functions while fostering a culture of high performance, collaboration...
3 weeks ago
$80K - $95K *
Elevate customer satisfaction by providing expert engineering support for semiconductor products, collaborating with global teams, and driving new product development while ensuring quality and techni...
6 days ago
$100K - $120K *
Manage complex K-12 construction projects from design to completion, ensuring quality, compliance, and timely execution while collaborating with various stakeholders and providing guidance to junior s...
2 weeks ago
Director, Systems Support and Training
$191K - $253K *
Transform production processes by leading a high-performing team, driving system adoption, and fostering innovation. Oversee operational execution and cross-functional collaboration to enhance efficie...
3 days ago
Director, Program and Portfolio Management
$230K - $255K *
Partner with us to lead program management for clinical development, ensuring high-quality execution and strategic alignment across cross-functional teams. Drive risk management and decision-making to...
1 week ago
$110K - $350K *
Drive innovative solutions as part of a dynamic team tackling complex challenges in machine learning and data science. Leverage your technical expertise to create impactful projects and elevate operat...
Reposted 3 weeks ago
$180K - $230K *
Drive strategic program management across cross-functional teams, ensuring alignment with corporate goals. Lead the execution of complex development programs while fostering collaboration and accounta...
6 days ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Drive end-to-end delivery excellence across complex technology programs. Lead client relationships, oversee program execution, and ensure financial performance while managing large matrixed teams in t...
Reposted 3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Join a dynamic team to lead and deliver innovative technology solutions across diverse service areas, ensuring operational excellence and measurable outcomes while fostering strong partnerships with k...
Reposted 3 weeks ago
Sr. Executive Technology Support Lead
$135K - $200K *
Oversee comprehensive technology support for senior executives, ensuring seamless operation across devices, meetings, and events while cultivating strong cross-functional relationships to enhance exec...
3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Drive end-to-end delivery excellence across diverse technology projects, ensuring operational success and strong client relationships. Shape strategic initiatives and lead large teams within the globa...
Reposted 3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Shape the future of financial services delivery by leading large-scale technology projects and driving operational excellence across consulting and engineering teams. Your executive presence will infl...
Reposted 3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Deliver exceptional leadership in orchestrating complex financial services projects, ensuring operational excellence and client satisfaction while managing cross-functional teams and driving business...
Reposted 3 weeks ago
$75K - $110K *
Unlock the potential of your desktop support skills as you become the primary expert in Microsoft Windows administration, providing essential technical support and ensuring seamless operations for our...
Reposted 2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.