Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.
A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.
Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.
Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.
Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.
$80K - $95K *
Accelerate progress at our manufacturing site by leading teams in production and engineering, ensuring quality delivery while fostering a culture of continuous improvement and operational excellence...
2 weeks ago
$80K - $95K *
Transform your career by leading a dedicated technical support team for a large enterprise client. Oversee operations, mentor staff, and ensure high service standards while managing complex technical...
1 week ago
$110K - $130K *
Transform team dynamics by leading a diverse group of ICT/Security professionals, ensuring technical excellence and fostering collaboration across various market sectors while driving project success...
2 weeks ago
$120K - $145K *
Optimize runtime authorization strategies across diverse segments, driving technical wins and enabling Sales Engineers. Leverage deep IAM and PAM expertise to deliver impactful solutions, ensuring com...
Today
$80K - $95K *
Empower effective project management by coordinating large client projects from RFQ to installation. Ensure alignment with PMO standards, driving accountability and facilitating communication across t...
Reposted 1 week ago
Data Center Mechanical Technical Program Manager
$110K - $130K *
Drive the future of mechanical systems in data centers by leading design teams, managing complex projects, and ensuring alignment across stakeholders to deliver innovative solutions and optimize perfo...
2 weeks ago
Data Center Mechanical Technical Program Manager
$110K - $130K *
Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...
2 weeks ago
Regional Director, Forward Deployed Engineering
$160K - $200K *
Transform enterprise customer experiences by leading a Forward Deployed Engineering team. Drive technical engagements, manage relationships, and ensure delivery excellence while scaling operations and...
5 days ago
Sr Staff Technical Program Manager - 220755
$169K - $254K *
Champion the delivery of complex technical programs across multiple teams, driving execution from kickoff to launch. Build strong relationships with engineering and product partners to ensure successf...
6 days ago
$80K - $90K *
Optimize technical support processes by bridging customer needs with engineering solutions, managing complex escalations, and delivering custom SQL and API resolutions to enhance customer satisfaction...
2 weeks ago
$125K - $150K *
Join a team that delivers strategic leadership and operational excellence, ensuring compliance and quality across multiple site functions while fostering a culture of high performance, collaboration...
3 weeks ago
$80K - $95K *
Elevate customer satisfaction by providing expert engineering support for semiconductor products, collaborating with global teams, and driving new product development while ensuring quality and techni...
6 days ago
Director, Program and Portfolio Management
$230K - $255K *
Partner with us to lead program management for clinical development, ensuring high-quality execution and strategic alignment across cross-functional teams. Drive risk management and decision-making to...
1 week ago
$100K - $120K *
Manage complex K-12 construction projects from design to completion, ensuring quality, compliance, and timely execution while collaborating with various stakeholders and providing guidance to junior s...
2 weeks ago
$180K - $230K *
Drive strategic program management across cross-functional teams, ensuring alignment with corporate goals. Lead the execution of complex development programs while fostering collaboration and accounta...
6 days ago
$110K - $350K *
Drive innovative solutions as part of a dynamic team tackling complex challenges in machine learning and data science. Leverage your technical expertise to create impactful projects and elevate operat...
Reposted 3 weeks ago
Sr. Executive Technology Support Lead
$135K - $200K *
Oversee comprehensive technology support for senior executives, ensuring seamless operation across devices, meetings, and events while cultivating strong cross-functional relationships to enhance exec...
3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Drive end-to-end delivery excellence across complex technology programs. Lead client relationships, oversee program execution, and ensure financial performance while managing large matrixed teams in t...
Reposted 3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Join a dynamic team to lead and deliver innovative technology solutions across diverse service areas, ensuring operational excellence and measurable outcomes while fostering strong partnerships with k...
Reposted 3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Drive end-to-end delivery excellence across diverse technology projects, ensuring operational success and strong client relationships. Shape strategic initiatives and lead large teams within the globa...
Reposted 3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Shape the future of financial services delivery by leading large-scale technology projects and driving operational excellence across consulting and engineering teams. Your executive presence will infl...
Reposted 3 weeks ago
Sr. Technical Delivery Manager (Global Finance)
$190K - $220K *
Deliver exceptional leadership in orchestrating complex financial services projects, ensuring operational excellence and client satisfaction while managing cross-functional teams and driving business...
Reposted 3 weeks ago
$75K - $110K *
Unlock the potential of your desktop support skills as you become the primary expert in Microsoft Windows administration, providing essential technical support and ensuring seamless operations for our...
Reposted 2 weeks ago
Director, Advanced Site Connectivity Solutions
$189K - $236K *
Shape the future of connectivity solutions by leading innovative strategies for complex environments. Drive technology integration across diverse teams to enhance operations and ensure reliable commun...
6 days ago
$120K - $150K *
Champion quality compliance initiatives and drive operational excellence by enhancing inspection readiness, regulatory strategy, and risk management programs. Lead cross-functional teams to ensure dat...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.
What qualifications are commonly required for Director, Technical Support jobs?
Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.
How much do Director, Technical Support jobs pay?
Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.
Where can I find Director, Technical Support jobs?
You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.