Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$80K - $95K *

Empower our technical support team by providing advanced troubleshooting, software development, and integration expertise. Collaborate across departments to enhance customer satisfaction and streamlin...

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Lead advanced technical support initiatives, enhancing software troubleshooting and integration. Collaborate across teams to resolve complex issues, mentor peers, and contribute to innovative solution...

Edmonton, ABIn-Person

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Accelerate progress at our manufacturing site by leading teams in production and engineering, ensuring quality delivery while fostering a culture of continuous improvement and operational excellence...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform team dynamics by leading a diverse group of ICT/Security professionals, ensuring technical excellence and fostering collaboration across various market sectors while driving project success...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Transform your career by leading a dedicated technical support team for a large enterprise client. Oversee operations, mentor staff, and ensure high service standards while managing complex technical...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Empower effective project management by coordinating large client projects from RFQ to installation. Ensure alignment with PMO standards, driving accountability and facilitating communication across t...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Transform enterprise customer experiences by leading a Forward Deployed Engineering team. Drive technical engagements, manage relationships, and ensure delivery excellence while scaling operations and...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive the future of mechanical systems in data centers by leading design teams, managing complex projects, and ensuring alignment across stakeholders to deliver innovative solutions and optimize perfo...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...

Oregon City, ORRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$169K - $254K *

Champion the delivery of complex technical programs across multiple teams, driving execution from kickoff to launch. Build strong relationships with engineering and product partners to ensure successf...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $90K *

Optimize technical support processes by bridging customer needs with engineering solutions, managing complex escalations, and delivering custom SQL and API resolutions to enhance customer satisfaction...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that delivers strategic leadership and operational excellence, ensuring compliance and quality across multiple site functions while fostering a culture of high performance, collaboration...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Elevate customer satisfaction by providing expert engineering support for semiconductor products, collaborating with global teams, and driving new product development while ensuring quality and techni...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Manage complex K-12 construction projects from design to completion, ensuring quality, compliance, and timely execution while collaborating with various stakeholders and providing guidance to junior s...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$191K - $253K *

Transform production processes by leading a high-performing team, driving system adoption, and fostering innovation. Oversee operational execution and cross-functional collaboration to enhance efficie...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$230K - $255K *

Partner with us to lead program management for clinical development, ensuring high-quality execution and strategic alignment across cross-functional teams. Drive risk management and decision-making to...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $350K *

Drive innovative solutions as part of a dynamic team tackling complex challenges in machine learning and data science. Leverage your technical expertise to create impactful projects and elevate operat...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $230K *

Drive strategic program management across cross-functional teams, ensuring alignment with corporate goals. Lead the execution of complex development programs while fostering collaboration and accounta...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$190K - $220K *

Drive end-to-end delivery excellence across complex technology programs. Lead client relationships, oversee program execution, and ensure financial performance while managing large matrixed teams in t...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$190K - $220K *

Join a dynamic team to lead and deliver innovative technology solutions across diverse service areas, ensuring operational excellence and measurable outcomes while fostering strong partnerships with k...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $200K *

Oversee comprehensive technology support for senior executives, ensuring seamless operation across devices, meetings, and events while cultivating strong cross-functional relationships to enhance exec...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$190K - $220K *

Drive end-to-end delivery excellence across diverse technology projects, ensuring operational success and strong client relationships. Shape strategic initiatives and lead large teams within the globa...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$190K - $220K *

Shape the future of financial services delivery by leading large-scale technology projects and driving operational excellence across consulting and engineering teams. Your executive presence will infl...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$190K - $220K *

Deliver exceptional leadership in orchestrating complex financial services projects, ensuring operational excellence and client satisfaction while managing cross-functional teams and driving business...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$75K - $110K *

Unlock the potential of your desktop support skills as you become the primary expert in Microsoft Windows administration, providing essential technical support and ensuring seamless operations for our...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.