Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$150K - $180K *

Lead the engineering function to enhance repair processes, ensuring quality and efficiency. Drive strategic initiatives, manage resources, and foster team development while implementing innovative sol...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$135K - $160K *

Join a dynamic team to lead engineering repair process development, enhancing quality and efficiency in production. Drive strategic initiatives, manage resources, and implement innovative solutions to...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Lead a dynamic engineering team to enhance repair processes, ensuring quality and efficiency while developing policies that align with strategic objectives and industry standards. Drive innovation and...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$135K - $160K *

Manage engineering processes to enhance repair and overhaul efficiency, ensuring product quality and compliance with corporate standards while leading a skilled team and driving continuous improvement...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Unlock potential by leading engineering initiatives to enhance repair processes, ensuring quality and efficiency. Drive strategic objectives, manage resources, and foster team development to achieve o...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$135K - $160K *

Oversee engineering processes and policies to enhance repair operations, ensuring quality and efficiency. Lead teams, manage projects, and drive continuous improvement initiatives while aligning with...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Partner with us to drive the voice of two brands by creating cohesive content strategies that influence the market. Own all aspects of campaigns, collaborating across teams to build narrative, measure...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Lead the charge in defining brand narratives and content strategies for two innovative platforms, directly shaping marketing efforts and pipeline building, while overseeing creator partnerships and co...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Elevate brand presence by leading content strategy across multiple channels, focusing on growth and accountability. Champion creative direction while fostering partnerships, driving engagement, and co...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Shape the future of logistics product management by driving strategic development and enhancements for WMS and TMS applications. Collaborate with teams to define priorities and execute a vision that i...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Champion technical enablement by collaborating with cross-functional teams to elevate customer engagement and drive excellence throughout the product lifecycle, ensuring teams are equipped with the to...

Today

  •   8 - 10 years exp.  •   Information Technology

$161K - $290K *

Analyze and elevate customer technology solutions with a focus on complex infrastructures, cloud offerings, and strategic consulting. Manage engagements and relationships with decision-makers, ensurin...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$161K - $290K *

Join a team that's driving innovative technology solutions and managing complex customer engagements. This role focuses on end-to-end solution ownership, ensuring alignment with both customer needs an...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$161K - $290K *

Join a team that's pioneering complex integrated solutions in cloud and AI, enhancing customer relationships and delivering value across diverse projects. Elevate your career through impactful engagem...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$161K - $290K *

Engage with a dynamic team to create innovative technology solutions, managing complex client relationships while leading projects in public and private cloud environments...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$161K - $290K *

Drive the development of complex integrated technology solutions, ensuring customer satisfaction and fostering key relationships while managing large-scale projects for public and private cloud capabi...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Drive successful structured cabling and low-voltage projects through effective management and execution. Collaborate with contractors, vendors, and stakeholders to ensure on-time delivery, cost contro...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$82K - $88K *

Join a dynamic team to drive operational excellence, enhance customer care, and implement strategic improvements across multiple functions. Lead initiatives that align resources with business needs an...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$126K - $162K *

Elevate your career by leading critical building automation projects, ensuring innovative solutions, and guiding a dynamic team to exceed client expectations in a collaborative, remote environment...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $180K *

Drive operational excellence by leading service delivery for ERP and WMS platforms. Oversee support teams, optimize system performance, and ensure alignment with business needs while fostering collabo...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform service delivery for ERP/WMS platforms, ensuring operational excellence and user satisfaction. Lead a high-performing team to optimize system performance, drive continuous improvement, and a...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Analyze complex systems and technologies, maintaining customer processing operations while leveraging strong VMware and Linux skills. Collaborate with a dedicated team to ensure efficient signal and d...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in driving innovation for Digital Technical Support by collaborating with cross-functional teams to enhance service capabilities and improve customer experiences through strategic insi...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Take ownership of technical integration and quality control across disciplines, ensuring TFO designs are consistent, comply with specifications, and are construction-ready while mentoring junior engin...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $135K *

Shape the future of logistics operations by overseeing warehouse, shipping, and distribution processes. Enhance compliance and efficiency while leading a talented team. Collaborate across departments...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.