Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Director, Engineering Repair Process Development
$150K - $180K *
Lead the engineering function to enhance repair processes, ensuring quality and efficiency. Drive strategic initiatives, manage resources, and foster team development while implementing innovative sol...
2 weeks ago
Director, Engineering Repair Process Development
$135K - $160K *
Join a dynamic team to lead engineering repair process development, enhancing quality and efficiency in production. Drive strategic initiatives, manage resources, and implement innovative solutions to...
2 weeks ago
Director, Engineering Repair Process Development
$125K - $150K *
Lead a dynamic engineering team to enhance repair processes, ensuring quality and efficiency while developing policies that align with strategic objectives and industry standards. Drive innovation and...
2 weeks ago
Director, Engineering Repair Process Development
$135K - $160K *
Manage engineering processes to enhance repair and overhaul efficiency, ensuring product quality and compliance with corporate standards while leading a skilled team and driving continuous improvement...
2 weeks ago
Director, Engineering Repair Process Development
$125K - $150K *
Unlock potential by leading engineering initiatives to enhance repair processes, ensuring quality and efficiency. Drive strategic objectives, manage resources, and foster team development to achieve o...
2 weeks ago
Director, Engineering Repair Process Development
$135K - $160K *
Oversee engineering processes and policies to enhance repair operations, ensuring quality and efficiency. Lead teams, manage projects, and drive continuous improvement initiatives while aligning with...
2 weeks ago
$120K - $150K *
Partner with us to drive the voice of two brands by creating cohesive content strategies that influence the market. Own all aspects of campaigns, collaborating across teams to build narrative, measure...
2 weeks ago
$120K - $145K *
Lead the charge in defining brand narratives and content strategies for two innovative platforms, directly shaping marketing efforts and pipeline building, while overseeing creator partnerships and co...
2 weeks ago
$110K - $130K *
Elevate brand presence by leading content strategy across multiple channels, focusing on growth and accountability. Champion creative direction while fostering partnerships, driving engagement, and co...
2 weeks ago
Sr. Manager, Technical Product
$110K - $130K *
Shape the future of logistics product management by driving strategic development and enhancements for WMS and TMS applications. Collaborate with teams to define priorities and execute a vision that i...
Reposted 1 week ago
$150K - $180K *
Champion technical enablement by collaborating with cross-functional teams to elevate customer engagement and drive excellence throughout the product lifecycle, ensuring teams are equipped with the to...
Today
Director, Technical Solution Manager
$161K - $290K *
Analyze and elevate customer technology solutions with a focus on complex infrastructures, cloud offerings, and strategic consulting. Manage engagements and relationships with decision-makers, ensurin...
Reposted 3 weeks ago
Director, Technical Solution Manager
$161K - $290K *
Join a team that's driving innovative technology solutions and managing complex customer engagements. This role focuses on end-to-end solution ownership, ensuring alignment with both customer needs an...
Reposted 3 weeks ago
Director, Technical Solution Manager
$161K - $290K *
Join a team that's pioneering complex integrated solutions in cloud and AI, enhancing customer relationships and delivering value across diverse projects. Elevate your career through impactful engagem...
Reposted 3 weeks ago
Director, Technical Solution Manager
$161K - $290K *
Engage with a dynamic team to create innovative technology solutions, managing complex client relationships while leading projects in public and private cloud environments...
3 weeks ago
Director, Technical Solution Manager
$161K - $290K *
Drive the development of complex integrated technology solutions, ensuring customer satisfaction and fostering key relationships while managing large-scale projects for public and private cloud capabi...
Reposted 3 weeks ago
Structured Cabling Project Manager
$80K - $95K *
Drive successful structured cabling and low-voltage projects through effective management and execution. Collaborate with contractors, vendors, and stakeholders to ensure on-time delivery, cost contro...
Reposted 2 weeks ago
Director of Operational Services
$82K - $88K *
Join a dynamic team to drive operational excellence, enhance customer care, and implement strategic improvements across multiple functions. Lead initiatives that align resources with business needs an...
Reposted 2 days ago
$126K - $162K *
Elevate your career by leading critical building automation projects, ensuring innovative solutions, and guiding a dynamic team to exceed client expectations in a collaborative, remote environment...
Reposted 3 weeks ago
Director, ERP/WMS Service Delivery
$150K - $180K *
Drive operational excellence by leading service delivery for ERP and WMS platforms. Oversee support teams, optimize system performance, and ensure alignment with business needs while fostering collabo...
5 days ago
Director, ERP/WMS Service Delivery
$150K - $180K *
Transform service delivery for ERP/WMS platforms, ensuring operational excellence and user satisfaction. Lead a high-performing team to optimize system performance, drive continuous improvement, and a...
5 days ago
$100K - $120K *
Analyze complex systems and technologies, maintaining customer processing operations while leveraging strong VMware and Linux skills. Collaborate with a dedicated team to ensure efficient signal and d...
3 weeks ago
Product Manager, Digital Tech Support
$120K - $145K *
Lead the charge in driving innovation for Digital Technical Support by collaborating with cross-functional teams to enhance service capabilities and improve customer experiences through strategic insi...
3 days ago
Manager, Technical Engineering
$110K - $130K *
Take ownership of technical integration and quality control across disciplines, ensuring TFO designs are consistent, comply with specifications, and are construction-ready while mentoring junior engin...
Reposted 5 days ago
Senior Manager, Warehouse and Distribution
$120K - $135K *
Shape the future of logistics operations by overseeing warehouse, shipping, and distribution processes. Enhance compliance and efficiency while leading a talented team. Collaborate across departments...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.