Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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1
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$56K - $115K *

Join a team that's dedicated to delivering exceptional technical support while driving innovative solutions for complex challenges. Leverage your expertise to mentor peers and enhance customer experie...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $190K *

Drive the transformation of contact center operations, enhancing booking rates and customer experience. Lead a high-performing team, implement AI solutions, and ensure seamless communication across ch...

5 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $115K *

Lead and develop a technical team, ensuring performance, delivery, and employee growth. Collaborate with senior contributors to provide direction and support, while managing project needs and resolvin...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $158K *

Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$197K - $243K *

Drive the establishment of a robust IT function, leading strategy, architecture, and team development in a rapidly scaling environment. This role is pivotal in shaping IT as a core business driver, en...

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Transform the landscape of Enterprise Learning Management by leading a dynamic team in delivering innovative PeopleSoft solutions. Engage with clients to ensure high-quality implementations that meet...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $150K *

Lead our internal IT function and automate processes. Manage user access, endpoints, and lifecycle effectively while ensuring compliance and operational efficiency across all systems to support our fa...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$151K - $236K *

Join a team that's transforming enterprise systems, driving operational excellence and aligning technology with business strategy. Lead a dynamic team to enhance platforms, support diverse functions...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$72K - $108K *

Unlock potential by providing expert Tier I-III support, managing IT assets, and driving service improvements. Collaborate with IT teams to enhance user experience and maintain documentation while ana...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Take ownership of the transition of military medical facilities to the Shipboard Automated Maintenance Management system, coordinating training and support for maintenance management in a dynamic mari...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $180K *

Unlock potential by driving technical excellence in pre-production workflows. Collaborate with creative teams to enhance tools and processes, ensuring efficient production pipelines while mentoring ta...

Vancouver, BCIn-Person

4 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$166K - $249K *

Unlock the potential of ServiceNow by leading a dynamic Technical Product Management team. Drive functional direction, integrate product roadmaps, and collaborate with cross-functional leaders to enha...

4 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$166K - $249K *

Lead the charge in shaping an integrated ServiceNow platform by guiding a team of Technical Product Managers. Drive product strategy, prioritize business needs, and ensure cohesive functionality acros...

6 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $150K *

Accelerate project success by supporting the lifecycle of live-event projects. Collaborate across teams to ensure accurate documentation, financial management, and customer satisfaction while enhancin...

Today

  •   Less than 5 years exp.  •   Technical Services

$130K - $150K *

Explore a pivotal role in commercial operations, supporting live-event projects by ensuring seamless collaboration across Sales, Project Management, and Finance. Drive project success through meticulo...

Today

  •   Less than 5 years exp.  •   Technical Services

$120K - $190K *

Lead the charge in architecting and developing enterprise-grade applications, leveraging AI tools to enhance workflows. Collaborate with stakeholders to rapidly prototype and deploy secure, high-quali...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $190K *

Empower innovation by architecting and developing enterprise-grade applications. Collaborate with stakeholders to create secure, scalable solutions while leveraging AI tools to enhance productivity an...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $190K *

Innovate and lead the development of enterprise-grade applications, leveraging AI tools to enhance productivity. Collaborate with stakeholders to transform ideas into scalable, secure solutions while...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $190K *

Transform the software landscape by architecting and developing enterprise-grade applications, leveraging AI tools for rapid prototyping, and ensuring secure, high-performance systems that drive innov...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $135K *

Join a team that's driving innovation in technical project management. You'll oversee complex, customer-facing projects, ensuring timely delivery and effective communication across teams while managin...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$73K - $103K *

Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$185K - $200K *

Lead the charge in optimizing operations engineering for data centers, driving technical strategy, reliability improvements, and cross-functional collaboration to enhance performance and operational e...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$195K - $261K *

Drive Natrium's configuration management strategy, ensuring alignment with industry standards. Oversee technical data governance across projects, fostering collaboration to enhance design execution an...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$103K - $150K *

Drive impactful regional marketing initiatives that enhance client acquisition and relationships. Collaborate with leadership to create and execute strategic programs, ensuring measurable business res...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$103K - $150K *

Join a team that's driving innovative marketing strategies to enhance client acquisition and deepen relationships. Lead integrated campaigns and collaborate with regional leaders to deliver measurable...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.