Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$130K - $154K *

Pioneer innovative solutions by leading the design and development of technology-driven applications. Collaborate with teams to ensure high-quality delivery, mentor junior developers, and align projec...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $154K *

Unlock your potential by leading the design and development of innovative technology solutions. Collaborate with teams to deliver high-quality applications while mentoring junior developers and aligni...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$152K - $177K *

Drive complex, cross-functional programs from inception to launch, ensuring alignment with business goals and delivering measurable outcomes. Collaborate with internal and external partners to enhance...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Drive quality assurance initiatives to enhance operational success and customer satisfaction. Collaborate with management to establish policies, evaluate vendors, and implement corrective actions for...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$99K - $114K *

Shape the future of product support with hands-on technical expertise, driving customer satisfaction and operational efficiency across mining and construction industries. Collaborate effectively to en...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Accelerate progress at enterprise cybersecurity by leading strategy, compliance, and risk management across IT and OT environments. Ensure regulatory adherence, bolster incident response, and enhance...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the charge in delivering exceptional technical support globally, enhancing customer relationships and driving project success through collaboration and expertise in complex applications and speci...

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Champion global technical support initiatives, ensuring seamless collaboration and delivering expert assistance for complex projects, enhancing customer relationships and driving business growth throu...

5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$95K - $115K *

Lead the charge in enhancing operational excellence and customer satisfaction by managing Technical Operations teams, driving project delivery, and fostering a high-performance culture aligned with bu...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Transform operational excellence by leading Technical Operations teams to enhance customer satisfaction, drive financial performance, and achieve growth objectives through effective project delivery a...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $125K *

Join a team that's redefining client success by leveraging advanced measurement and data solutions. As a strategic post-sales leader, you'll enhance client relationships, drive adoption, and translate...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Media

$80K - $125K *

Empower your career as a Technical Account Manager, collaborating cross-functionally to enhance client relations, drive data solutions adoption, and translate technical capabilities into impactful bus...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Media

$105K - $152K *

Drive global print software support operations, ensuring excellence in customer service, issue resolution, and team leadership across diverse regions. Collaborate with cross-functional teams to enhanc...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$400K - $450K *

Lead and inspire a high-performing sales team to engage F500 executives, driving complex sales cycles and fostering deep relationships to maximize revenue growth in the enterprise sector...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Join a team that's committed to advancing engineering solutions in mining. The role encompasses project management, technical oversight, and collaboration across disciplines, driving innovative approa...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$103K - $123K *

Transform technology strategies and infrastructure, ensuring alignment with business goals while leading a high-performing IT team to enable digital innovation and operational excellence for sustained...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower end users by providing expert technical support and mentorship. Lead initiatives to enhance user experience and technology adoption while ensuring exceptional service and collaboration within...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K *

Champion the development and implementation of technology solutions, driving sales and customer satisfaction through effective communication, strategic planning, and collaboration across departments t...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $190K *

Champion large-scale software programs from concept to delivery, driving cross-functional collaboration and operational efficiency. Leverage expertise in software lifecycles and cloud architectures to...

Mississauga, ONIn-Person

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Lead facilities engineering and maintenance operations across multiple sites, ensuring compliance, optimizing performance, and mentoring staff. Drive continuous improvement and emergency response stra...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$156K - $242K *

Grow your career with a leadership role guiding enterprise technology initiatives, overseeing product development, and ensuring operational excellence across multiple domains to support evolving busin...

Today

  •   8 - 10 years exp.  •   Hospitality & Recreation

$174K - $221K *

Join a dynamic team as you lead product marketing strategy and execution for innovative diabetes management solutions. Drive alignment across teams, enhance customer engagement, and support successful...

Reposted 1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$174K - $221K *

Engage in transformative product marketing leadership, overseeing strategies and initiatives across diverse healthcare technologies to align product goals with market needs and drive commercial succes...

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$180K - $230K *

Grow your career with a leadership role overseeing global operations, focusing on strategy development, performance management, and cross-department collaboration to drive operational excellence and i...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive the modernization of enterprise Test and Scan platforms, enhancing CI/CD workflows and developer experience. Own product strategy, evaluate technologies, and integrate AI capabilities to streaml...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.