Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Global Technical Support Manager, Protective & Marine Coatings
$110K - $130K *
Champion global technical support initiatives, ensuring seamless collaboration and delivering expert assistance for complex projects, enhancing customer relationships and driving business growth throu...
5 days ago
$95K - $115K *
Lead the charge in enhancing operational excellence and customer satisfaction by managing Technical Operations teams, driving project delivery, and fostering a high-performance culture aligned with bu...
1 week ago
$95K - $115K *
Transform operational excellence by leading Technical Operations teams to enhance customer satisfaction, drive financial performance, and achieve growth objectives through effective project delivery a...
1 week ago
Technical Account Manager - Measurement & Identity
$80K - $125K *
Join a team that's redefining client success by leveraging advanced measurement and data solutions. As a strategic post-sales leader, you'll enhance client relationships, drive adoption, and translate...
Reposted 3 days ago
Technical Account Manager - Measurement & Identity
$80K - $125K *
Empower your career as a Technical Account Manager, collaborating cross-functionally to enhance client relations, drive data solutions adoption, and translate technical capabilities into impactful bus...
Reposted 3 days ago
Senior Manager, Global Print Software Support (ATS)
$105K - $152K *
Drive global print software support operations, ensuring excellence in customer service, issue resolution, and team leadership across diverse regions. Collaborate with cross-functional teams to enhanc...
2 weeks ago
$85K - $100K *
Join a team that's committed to advancing engineering solutions in mining. The role encompasses project management, technical oversight, and collaboration across disciplines, driving innovative approa...
Reposted 2 weeks ago
$400K - $450K *
Lead and inspire a high-performing sales team to engage F500 executives, driving complex sales cycles and fostering deep relationships to maximize revenue growth in the enterprise sector...
Reposted 3 weeks ago
$103K - $123K *
Transform technology strategies and infrastructure, ensuring alignment with business goals while leading a high-performing IT team to enable digital innovation and operational excellence for sustained...
3 weeks ago
Senior End User Support Engineer
$80K - $95K *
Empower end users by providing expert technical support and mentorship. Lead initiatives to enhance user experience and technology adoption while ensuring exceptional service and collaboration within...
2 weeks ago
$100K - $120K *
Lead facilities engineering and maintenance operations across multiple sites, ensuring compliance, optimizing performance, and mentoring staff. Drive continuous improvement and emergency response stra...
2 days ago
Senior Manager, Technical Software Program Manager
$140K - $190K *
Champion large-scale software programs from concept to delivery, driving cross-functional collaboration and operational efficiency. Leverage expertise in software lifecycles and cloud architectures to...
1 week ago
Director, Product Marketing; Integrated Systems
$174K - $221K *
Join a dynamic team as you lead product marketing strategy and execution for innovative diabetes management solutions. Drive alignment across teams, enhance customer engagement, and support successful...
Reposted 4 weeks ago
Director, Product Marketing; Integrated Systems
$174K - $221K *
Engage in transformative product marketing leadership, overseeing strategies and initiatives across diverse healthcare technologies to align product goals with market needs and drive commercial succes...
4 weeks ago
$180K - $230K *
Grow your career with a leadership role overseeing global operations, focusing on strategy development, performance management, and cross-department collaboration to drive operational excellence and i...
3 weeks ago
$185K - $208K *
Elevate customer satisfaction by leading a dynamic team in delivering innovative AI infrastructure solutions while driving revenue growth and building strategic relationships across enterprise account...
Reposted today
$88K - $130K *
Optimize quality assurance processes by leading the development and implementation of a robust Quality Management System, ensuring compliance with industry standards while driving continuous improveme...
1 week ago
$88K - $130K *
Lead the Quality Management System, ensuring compliance with ISO standards and enhancing team performance and product quality through effective leadership and continuous improvement initiatives across...
3 weeks ago
480 - Administration - Senior IT Systems Engineer
$110K - $130K *
Shape the future of IT by leading a dynamic team, resolving complex technical issues, and driving innovative solutions across multiple sites while enhancing security and efficiency in a growing indepe...
Reposted 1 week ago
$90K - $115K *
Lead and develop a technical team, ensuring performance, delivery, and employee growth. Collaborate with senior contributors to provide direction and support, while managing project needs and resolvin...
5 days ago
$90K - $120K *
Manage on-site IT support, leading a high-performing team to ensure exceptional service delivery across multiple locations, maintaining alignment with enterprise standards, and fostering collaboration...
2 weeks ago
$90K - $120K *
Champion exceptional on-site IT support through effective team leadership, ensuring aligned service delivery, user satisfaction, and adherence to enterprise policies across multiple locations while dr...
2 weeks ago
Director of Technical Operations - AV
$110K - $130K *
Join a team that's dedicated to operational excellence, leading high-performing teams, and driving strategic initiatives. Oversee daily operations, streamline processes, and align technical goals with...
2 days ago
$56K - $115K *
Join a team that's dedicated to delivering exceptional technical support while driving innovative solutions for complex challenges. Leverage your expertise to mentor peers and enhance customer experie...
Today
Director, Contact Center Operations
$160K - $190K *
Drive the transformation of contact center operations, enhancing booking rates and customer experience. Lead a high-performing team, implement AI solutions, and ensure seamless communication across ch...
5 days ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.