Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Manager, Technical Account Management
$112K - $158K *
Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...
Today
$197K - $243K *
Drive the establishment of a robust IT function, leading strategy, architecture, and team development in a rapidly scaling environment. This role is pivotal in shaping IT as a core business driver, en...
5 days ago
Director I, Enterprise Systems
$151K - $236K *
Join a team that's transforming enterprise systems, driving operational excellence and aligning technology with business strategy. Lead a dynamic team to enhance platforms, support diverse functions...
Reposted 1 week ago
Technical Director Pre Production
$120K - $180K *
Unlock potential by driving technical excellence in pre-production workflows. Collaborate with creative teams to enhance tools and processes, ensuring efficient production pipelines while mentoring ta...
4 days ago
Senior Manager, ServiceNow Technical Product Management
$166K - $249K *
Unlock the potential of ServiceNow by leading a dynamic Technical Product Management team. Drive functional direction, integrate product roadmaps, and collaborate with cross-functional leaders to enha...
4 days ago
Senior Manager, ServiceNow Technical Product Management
$166K - $249K *
Lead the charge in shaping an integrated ServiceNow platform by guiding a team of Technical Product Managers. Drive product strategy, prioritize business needs, and ensure cohesive functionality acros...
6 days ago
Commercial Sales and Project Support
$130K - $150K *
Accelerate project success by supporting the lifecycle of live-event projects. Collaborate across teams to ensure accurate documentation, financial management, and customer satisfaction while enhancin...
Today
Director of Software Engineering
$120K - $190K *
Lead the charge in architecting and developing enterprise-grade applications, leveraging AI tools to enhance workflows. Collaborate with stakeholders to rapidly prototype and deploy secure, high-quali...
2 weeks ago
Director of Software Engineering
$120K - $190K *
Empower innovation by architecting and developing enterprise-grade applications. Collaborate with stakeholders to create secure, scalable solutions while leveraging AI tools to enhance productivity an...
2 weeks ago
Director of Software Engineering
$120K - $190K *
Innovate and lead the development of enterprise-grade applications, leveraging AI tools to enhance productivity. Collaborate with stakeholders to transform ideas into scalable, secure solutions while...
2 weeks ago
Director of Software Engineering
$120K - $190K *
Transform the software landscape by architecting and developing enterprise-grade applications, leveraging AI tools for rapid prototyping, and ensuring secure, high-performance systems that drive innov...
2 weeks ago
$73K - $103K *
Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...
5 days ago
Director, Operations Engineering
$185K - $200K *
Lead the charge in optimizing operations engineering for data centers, driving technical strategy, reliability improvements, and cross-functional collaboration to enhance performance and operational e...
5 days ago
Senior Manager, Tech Transfer & Site Readiness
$160K - $170K *
Pioneer the integration of new products and processes into manufacturing. Lead cross-functional teams to ensure effective technology transfer, process engineering, and site readiness, driving operatio...
3 days ago
Director, Configuration Management & Technical Data Management
$195K - $261K *
Drive Natrium's configuration management strategy, ensuring alignment with industry standards. Oversee technical data governance across projects, fostering collaboration to enhance design execution an...
Reposted 2 weeks ago
$103K - $150K *
Drive impactful regional marketing initiatives that enhance client acquisition and relationships. Collaborate with leadership to create and execute strategic programs, ensuring measurable business res...
Yesterday
$103K - $150K *
Join a team that's driving innovative marketing strategies to enhance client acquisition and deepen relationships. Lead integrated campaigns and collaborate with regional leaders to deliver measurable...
Yesterday
$103K - $150K *
Drive impactful marketing initiatives by developing regional strategies that enhance client acquisition and deepen relationships, while collaborating with cross-functional teams to achieve measurable...
Yesterday
Product Owner, Customer Support Tools
$88K - $105K *
Empower customer support by owning and enhancing internal tools, driving AI integration, and collaborating with engineering to streamline agent workflows, ensuring efficient issue resolution across co...
1 week ago
$88K - $105K *
Join us to drive customer satisfaction and success in tactical markets by managing customer programs and relationships across various mission areas in defense. Collaborate closely with internal teams...
1 month ago
Application Support Engineering Associate Director
$135K - $160K *
Join a team that's dedicated to developing and supporting innovative software solutions. Collaborate with business partners to analyze application performance, troubleshoot issues, and ensure operatio...
2 weeks ago
Application Support Engineering Associate Director
$135K - $160K *
Empower innovation by leading application support and development initiatives. Collaborate with teams to enhance software solutions, troubleshoot complex issues, and ensure operational excellence whil...
2 weeks ago
$150K - $180K *
Transform technology strategy and operations as you lead USC's first Director of Technology role. Drive innovation, manage systems, and enhance cybersecurity while supporting growth through acquisitio...
1 week ago
Manager, Network Operations & UC Services
$110K - $130K *
Unlock potential by leading a dynamic team through a major transformation in enterprise communications and edge networking, leveraging expertise in Unified Communications and mentorship to elevate ope...
Reposted 3 weeks ago
$80K - $85K *
Join a team that prioritizes customer success by troubleshooting and resolving technical issues for healthcare software solutions. Collaborate with engineering and success teams to enhance client expe...
2 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.