Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$117K - $156K *

Optimize the field technology experience by leading innovative CRM projects, ensuring user satisfaction while driving adoption initiatives. Collaborate with cross-functional teams to enhance business...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$117K - $156K *

Deliver innovative solutions by enhancing CRM adoption and user experience for field teams. Collaborate cross-functionally to develop and roll out strategic digital tools, while leading training and c...

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Support customers by troubleshooting and resolving product issues swiftly. Collaborate with teams to enhance support processes and documentation, ensuring a seamless experience in a fast-paced AI envi...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $198K *

Lead the charge in optimizing manufacturing operations while managing projects, enhancing services, and collaborating with various departments to ensure efficiency, profitability, and compliance acros...

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$75K - $115K *

Empower your career by developing user-focused documentation for mission-critical systems. Collaborate with engineers and stakeholders to create clear, accessible content that enhances user experience...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Elevate your career by leading off-site services, fostering customer satisfaction and engineering innovation while managing diverse teams globally. In this role, you will drive results and effectively...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive successful new product transitions and own product lifecycles. Collaborate across functions to enhance product reliability and quality while leading engineering initiatives and resolving technic...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $140K *

Partner with us to enhance technical support for customers utilizing sustainable GPU computing. You'll drive innovation across AI/ML, simulations, and biology, ensuring seamless operations while colla...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $140K *

Transform customer experiences by delivering exceptional technical support, troubleshooting cloud technologies, and collaborating across teams to optimize solutions, all while contributing to sustaina...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Empower a high-performing team in resolving technical challenges, enhancing products, and ensuring seamless deployment of new technologies, while driving continuous improvement and customer satisfacti...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $145K *

Engage with key customers to ensure their success by managing programs, setting strategic plans, and driving operational efficiency. Collaborate across teams to meet customer needs and uphold satisfac...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $210K *

Lead global field operations, driving strategy and execution across sales, technical services, and partner functions. Collaborate with senior leadership to optimize pipeline management, forecasting, a...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$95K - $115K *

Transform your career by leading quality and engineering teams, driving initiatives that enhance product quality and reduce waste in a dynamic manufacturing environment. Engage in continuous improveme...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead complex, multi-million-dollar projects, ensuring timely delivery and budget adherence while collaborating with diverse teams and clients to overcome challenges and drive innovative solutions...

Ottawa, ONIn-Person

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Shape the future of complex projects by leading multi-million-dollar initiatives from inception to completion, ensuring timely delivery, budget adherence, and stakeholder satisfaction while fostering...

Vaughan, ONIn-Person

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $185K *

Join us to drive strategic clinical FSP partnerships, overseeing delivery and client relationships while managing complex stakeholder environments to enhance operational effectiveness and achieve outs...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Empower teams to deliver cutting-edge AI and customer experience solutions. As a strategic leader, you'll manage practices, drive modernization, and enhance client satisfaction while overseeing P&L an...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$108K - $130K *

Lead technology initiatives, managing systems and staff to ensure optimal IT operations. Drive strategy for hardware, software, and security, while enhancing company infrastructure for uninterrupted c...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Drive the evolution of technical publications and content engineering, leading a team to deliver high-quality documentation and innovative practices while ensuring responsive service to stakeholders a...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $98K *

Pioneer operational excellence by leading a dynamic manufacturing team, ensuring quality standards, driving continuous improvement, and fostering a culture of safety and development in a fast-paced en...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $87K *

Empower customer success by acting as a key liaison between service teams and product development, resolving escalations and enhancing product support through technical expertise and collaboration wit...

Burnaby, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Media

$175K - $226K *

Unlock your potential as you lead technical marketing strategies, translating complex engineering into compelling narratives. Drive impactful content and collaborate with teams to enhance market prese...

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $154K *

Lead the charge in delivering innovative technology solutions by overseeing the design, development, and implementation of applications. Collaborate with stakeholders to ensure alignment with business...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $154K *

Pioneer innovative solutions by leading the design and development of technology-driven applications. Collaborate with teams to ensure high-quality delivery, mentor junior developers, and align projec...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.