Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$125K - $150K *

Shape the future of IT operations by leading strategic initiatives and optimizing business alignment. Drive operational excellence and enhance collaboration between technology and business leaders in...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Accelerate your career by leading a dynamic sales team to drive IT security solutions. Collaborate with clients and partners to enhance sales strategies, mentor talent, and achieve regional objectives...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$133K - $183K *

Shape the future of program management by leading a high-impact PMO. Drive governance and excellence in program planning and execution, collaborating with cross-functional teams to enhance efficiency...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Collaborate to drive key projects, enhance team performance, and deliver exceptional results across various functions while fostering a dynamic work environment...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$201K - $236K *

Lead the charge in optimizing sales operations by driving strategy, forecasting, and process improvements. Collaborate with cross-functional teams to enhance productivity and ensure the sales organiza...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K - $165K *

Take ownership of the Austin CTS test lab, leading a team to execute customer qualifications, manage test infrastructure, and ensure timely reporting of qualification statuses while driving process im...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Advance global supply chain excellence by leading strategic operations, fostering partnerships, and driving innovation. Manage diverse teams internationally, ensuring compliance and optimizing process...

Petrified Forest Natl Pk, AZRemote

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Unlock potential by leading innovative projects in a fast-paced environment. Drive success across technical and delivery teams, ensuring alignment and efficiency while enhancing collaboration to achie...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Elevate project delivery by leading cross-functional teams to execute strategic initiatives. Transform complex requirements into actionable plans while ensuring alignment across stakeholders and enhan...

Atlanta, GARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Lead the charge in delivering innovative multi-platform projects while overseeing technical direction and fostering team growth. This role is pivotal in shaping our technology strategy for leading OTT...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$154K - $180K *

Unlock your potential as a strategic leader driving customer support excellence. Own high-impact programs, optimize processes, and collaborate with cross-functional teams to enhance customer experienc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Accelerate progress at a leading software firm by driving revenue growth for Enterprise customers. Leverage your sales expertise to manage key accounts, build relationships, and exceed targets in a dy...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Lead revenue growth for Enterprise customers by managing sales pipelines, building relationships, and exceeding targets. Utilize strong communication skills to address customer needs and drive long-te...

3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Drive revenue growth by managing key Enterprise accounts, leveraging strong sales skills to exceed targets and build lasting relationships with decision-makers, while ensuring alignment with customer...

3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Join a team that's driving revenue growth for Enterprise customers by leveraging strong sales skills and building trusted relationships. You'll manage a pipeline of deals and exceed sales targets whil...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Accelerate progress at the forefront of enterprise software sales, driving revenue growth and fostering relationships with key decision-makers. Leverage your expertise to manage a robust pipeline and...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Drive revenue growth by managing key Enterprise accounts, leveraging your sales expertise to exceed targets and build lasting relationships with decision-makers. Collaborate with a dynamic team to ach...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support, specializing in hydraulic and pneumatic systems. You'll engage with customers, ensuring their needs are met while fostering st...

Milton, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the Solutions Engineering function, driving technical excellence and customer engagement to design tailored data center solutions. Collaborate cross-functionally to ensure seamless transitions fr...

Texas, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$200K - $240K *

Lead cross-functional programs driving impactful cloud storage solutions. You'll engineer scalable delivery, proactively manage risks, and align teams for successful end-to-end execution in a fast-pac...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $240K *

Join a team that's revolutionizing cloud storage solutions for AI infrastructure. As a Staff TPM, you'll drive critical cross-team programs, ensuring seamless execution and fostering collaboration acr...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $156K *

Optimize the field technology experience by leading innovative CRM projects, ensuring user satisfaction while driving adoption initiatives. Collaborate with cross-functional teams to enhance business...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$117K - $156K *

Deliver innovative solutions by enhancing CRM adoption and user experience for field teams. Collaborate cross-functionally to develop and roll out strategic digital tools, while leading training and c...

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Support customers by troubleshooting and resolving product issues swiftly. Collaborate with teams to enhance support processes and documentation, ensuring a seamless experience in a fast-paced AI envi...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $198K *

Lead the charge in optimizing manufacturing operations while managing projects, enhancing services, and collaborating with various departments to ensure efficiency, profitability, and compliance acros...

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.