Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Senior Manager, Technical Delivery
$135K - $160K *
Lead a high-performance technical delivery team, driving the development of cloud-based software solutions and ensuring client satisfaction through effective project management and cross-functional co...
3 weeks ago
Senior Manager, Technical Delivery
$120K - $145K *
Shape the future of cloud-based software delivery by leading a team focused on high-quality, timely execution of client projects. Foster collaboration and efficiency while managing resources and guidi...
3 weeks ago
$80K - $95K *
Transform the associate support experience by leading a dedicated team in delivering high-quality technical support. Collaborate with cross-functional teams and external vendors to enhance IT services...
2 weeks ago
$80K - $95K *
Contribute to vital public safety technology by supporting, deploying, and maintaining critical logging and recording systems for emergency communications. Collaborate with diverse teams to ensure mis...
Reposted 1 week ago
$74K - $148K *
Join a team that's dedicated to ensuring seamless hardware installation and troubleshooting. Leverage your expertise to monitor systems, analyze incidents, and provide technical support while fosterin...
3 days ago
$159K - $273K *
Shape the future of AI in healthcare by leading strategy and execution for human-centered adoption across teams, enhancing clinician and employee experiences while driving measurable outcomes in care...
5 days ago
$159K - $273K *
Unlock potential by leading strategic initiatives and driving organizational transformation. Collaborate with senior executives to align priorities and enhance operational effectiveness across a compl...
5 days ago
$110K - $130K *
Join a dynamic healthcare team to oversee clinical engineering, managing medical equipment maintenance, team development, and regulatory compliance while driving process improvements to enhance patien...
3 weeks ago
Director of Technology & Business Systems
$130K - $160K *
Pioneer innovative technology solutions and business systems to enhance operational efficiency, security, and scalability. Collaborate with leadership to drive strategic initiatives and implement AI-d...
2 days ago
$80K - $95K *
Empower users by providing top-tier IT support at our Reno site. This role involves managing incidents, maintaining device lifecycles, and ensuring compliance with security measures, all while enhanci...
Reposted 3 weeks ago
$110K - $145K *
Grow your career with an exciting role as an IT Support Engineer, where you will enhance technology operations, drive AI automation, and support a hybrid work environment, ensuring effective IT delive...
3 weeks ago
$160K - $190K *
Oversee and drive net-new revenue growth through strategic client engagement and complex solution sales. Collaborate with multidisciplinary teams to shape enterprise opportunities within regulated sec...
2 weeks ago
$160K - $190K *
Lead the charge in driving new business growth across complex technology solutions. Empower senior client relationships and oversee the complete sales lifecycle, leveraging expertise to navigate and n...
2 weeks ago
$110K - $130K *
Join a team that's dedicated to pioneering testing strategies for advanced border security technologies, ensuring operational readiness in varied environments through rigorous evaluation and leadershi...
3 weeks ago
Director, Deployment Operations
$156K - $195K *
Drive operational excellence by leading deployment strategies that enhance customer experience and revenue growth. Oversee a high-performing team, implement automation, and collaborate across function...
2 weeks ago
Director , Ai Support Transformation (ServiceNow)
$130K - $150K *
Elevate support operations by leading AI transformation initiatives, enhancing customer experience and operational efficiency through strategic ServiceNow platform management and innovative workflow r...
3 days ago
Director, Distribution Operations
$139K - $192K *
Accelerate progress at North American Distribution Operations by leading strategic initiatives in multi-site distribution centers. Drive operational excellence through innovation, analytics, and colla...
1 month ago
$95K - $115K *
Transform production efficiency by leading machine operations, ensuring quality standards, and optimizing schedules for timely order completion while maintaining cost-effectiveness and high delivery p...
1 week ago
$80K - $135K *
Empower your career as you manage and enhance IT systems, ensuring optimal performance and security. Collaborate with teams to troubleshoot, maintain, and support diverse technologies, guiding day-to...
3 weeks ago
$80K - $135K *
Unlock your potential by supporting and optimizing IT systems infrastructure, overseeing operations and problem resolution across various platforms, and ensuring high performance in a dynamic and coll...
3 weeks ago
$80K - $95K *
Drive excellence by leading a dynamic team in 2nd Level Software Support, ensuring effective incident resolution and customer satisfaction while fostering a collaborative culture and implementing oper...
1 week ago
IT Support, Executive Services
$71K - $98K *
Elevate executive operations by delivering high-touch IT support to C-suite leaders. Collaborate with teams to ensure seamless tech experiences, manage hardware assets, and resolve complex issues with...
4 days ago
$78K - $105K *
Shape your career with this multifaceted role, providing expert Level 2-3 product support while collaborating with cross-functional teams to resolve technical issues and enhance product experience for...
3 weeks ago
$80K - $95K *
Unlock potential by solving complex technical issues in healthcare IT, collaborating with global teams to enhance reliability and customer satisfaction while driving continuous improvement and proacti...
Today
Sr. Director, Distribution Enablement
$128K - $192K *
Lead the charge in driving CRM technology solutions, enhancing business enablement for frontline leaders. Build strong relationships, manage programs, and ensure seamless deployment while maximizing t...
1 week ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.