Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$120K - $150K *

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$140K - $160K *

Join a team that's focused on driving client success and retention in a rapidly scaling enterprise environment. You'll enhance client relationships, champion integration strategies, and collaborate ac...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Empower growth by leading a Customer Success team to enhance client satisfaction, retention, and revenue. Drive strategic initiatives, manage key relationships, and foster a culture of continuous impr...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Shape the future of customer success by leading and expanding a dynamic team responsible for account management, implementation, and support, driving impressive retention rates as the company scales...

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $160K *

Reimagine customer success by strategically managing post-launch health system accounts. Drive renewals and growth while building innovative processes and enhancing client engagement through data-driv...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$197K - $232K *

Lead a high-performing Customer Success team, ensuring strategic alignment and satisfaction for key clients. Drive operational excellence and collaborate cross-functionally to maximize customer value...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$233K - $274K *

Engage with us to lead a high-performing Customer Success team, driving strategic relationships and ensuring exceptional service delivery for our most complex clients. Shape account strategies that en...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $225K *

Transform customer success by leading a dynamic team of CSMs, ensuring enterprise clients achieve their security goals while driving growth through effective coaching, strategic partnerships, and oper...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Shape the future of customer success by leading a high-performing team, driving retention, and expanding usage across key stakeholders. Deliver measurable results and forge executive relationships to...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $150K *

Shape the future of customer success by driving seamless transitions from POC to full rollout, ensuring client satisfaction through strategic project management and effective stakeholder collaboration...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Transform client relationships by serving as a strategic advisor for complex accounts. Maximize value through expert guidance on PBM contracting, pricing, and vendor negotiations while ensuring client...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Grow your career with a strategic advisor role overseeing key accounts. Leverage PBM expertise to guide complex clients, ensuring optimal outcomes and value across pharmacy programs while fostering tr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$70K - $95K *

Champion customer success by building strategic relationships, ensuring smooth onboarding, and maximizing product adoption. Leverage your SaaS expertise to drive retention, growth, and advocacy across...

Toronto, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$70K - $95K *

Elevate your career by driving customer success and advocacy for key accounts. Build trusted relationships and ensure customers gain maximum value from their investment while collaborating with variou...

Ottawa, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Join a team that drives exceptional customer experiences and enhances retention through proactive engagement and strategic leadership across all customer segments, fostering growth and delivering valu...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$89K - $169K *

Optimize client engagement through strategic leadership and operational excellence, managing diverse teams to enhance service quality, drive process improvements, and ensure client satisfaction across...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$89K - $169K *

Lead and enhance client service strategies across diverse teams, driving performance and satisfaction. Collaborate cross-functionally to implement process improvements and deliver solutions for optima...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Elevate customer success by leading strategies that ensure value realization and retention. Build a high-performing team that collaborates across functions to enhance the post-sale experience for dive...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Shape the future of Customer Success by leading a high-impact team to drive customer engagement, retention, and growth across diverse customer segments, ensuring our clients maximize the value of thei...

Ottawa, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $165K *

Champion the Customer Success vision to drive retention, satisfaction, and account growth. Lead a dynamic team, optimize processes, and foster cross-functional partnerships to enhance customer outcome...

Reposted today

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Empower customer success by driving relationships, adoption, and strategic alignment with key accounts. Leverage insights to enhance value realization and ensure customer satisfaction through proactiv...

Today

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Join a team that's dedicated to enhancing customer relationships, driving success, and ensuring seamless service delivery across multiple accounts. Embrace the opportunity to foster collaboration and...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Grow your career with a dynamic Customer Success Director role focused on revenue retention and client partnerships, driving measurable outcomes and building a world-class CS function for top CPG bran...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$180K - $220K *

Lead customer success initiatives by fostering brand partnerships and enhancing retention strategies. Drive team development, commercial performance, and cross-functional collaboration to exceed custo...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.